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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,172 Reviews

2,172 Reviews of Oak Lawn Toyota - Service Center

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December 10, 2014

Toyota Doesn't Care 2yr/25K maintence warranty After taking my new vehicle under Toyota Care 2 year/25K mile warranty @ 20,000 miles, I was charged for "Throttle Body Cleaning" service. The dealer More

by NoMaxSatisifaction
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Al Leon
April 16, 2014

Service after the sale? Yes Oaklawn Toyota #1 Took my 2013 Venza in for service, needed a new water pump, big job to repair. Oaklawn service did a great job, Al Leon and John Mcshane,obtained a lo More

by tbas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mcshane, Al Leon
Apr 17, 2014 -

Oak Lawn Toyota responded

Thank you for taking the time to review your experience at Oak Lawn Toyota. We value you as a customer and strive to give you the best service possible. We are thrilled that Al Leon and John McShane took good care of you and that the service performed on your Venza was perfectly done. Your feedback is greatly appreciated and we truly thank you for recommending us to your family and friends. If there's anything else that we can do for you, please don't hesitate to contact us. And as always, happy driving! From, Your Friends at Oak Lawn Toyota

February 11, 2014

The reason I rated Oak Lawn Toyota as an overall 5 is that I recently visited the service department with a concern I had with my 2009 Toyota's wheels. George and Al went above and beyond to resolve the More

by peggydteacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Achter III also, Al Leon
Feb 12, 2014 -

Oak Lawn Toyota responded

Hi Peggy! Providing the best possible customer experience is a top priority to us at Oak Lawn Toyota. We appreciate your continued trust in our team for your car and service needs. Thank you for your kind words about George and Al. We look forward to we look forward to working with you again. Happy Driving, Oak Lawn Toyota Management Team

December 26, 2013

I have purchased cars from Oak Lawn Toyota and have had excellent service from the sales department and especially from the service department. They usually finish the service very close to the time that i More

by jrd9657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 30, 2013 -

Oak Lawn Toyota responded

Thank you for your positive feedback about our service department. We appreciate your continued trust in both our sales and service teams. Providing you an excellent customer experience every time you come to our dealership is a top priority to us, and we’re glad you have been satisfied with the service you received here. Let us know how we can continue to help.

November 06, 2013

Phil the service writer was very helpful when explaining what they found, what needed to be done and worked with the warranty people to get the repair authorized quickly and correctly. More

by 1toyota4help
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Randall
Nov 06, 2013 -

Oak Lawn Toyota responded

Thank you for sharing about your positive experience with Phil and the Oak Lawn Toyota team .We're glad we could get things taken care of quickly to get you back on the road safely. Please let us know how we can help with any future car or service needs.

August 12, 2013

I was very happy with the level of service I received from George Achter and Oak Lawn Toyota on my recent service visit. Although my vehicle's problem required two days of diagnostics to determine a coup More

by cmolnar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Achter
Aug 13, 2013 -

Oak Lawn Toyota responded

At Oak Lawn Toyota, your complete satisfaction is our top priority. Thank you for your kind words about George and the service team here at the dealership. We appreciate you trusting us with your service needs, and we look forward to working with you again in the future.

August 08, 2013

I have purchased cars and had those cars serviced at Oak Lawn Toyota since 1989. I will continue to buy from them and service my vehicles there because of my comfort level with the staff. More

by dennywills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Service--Paul and Phil, Mark Girlich
Aug 12, 2013 -

Oak Lawn Toyota responded

Thank you for your kind words, and for continuing to trust the Oak Lawn Toyota team with your vehicle purchases and service needs. We strive to provide an exceptional customer experience for you every time you come to our dealership. We look forward to working with you again soon!

August 07, 2013

I get my 3 toyota serviced here for 10 years, I bought a used 2007 lexus gx 470 for my wife 4 months ago, I asked him if I can have an oil change, if filter in stock, he said he has no way of servicing the More

by olaesho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
gary from parts (old guy)
Sep 09, 2013 -

Oak Lawn Toyota responded

We here at Oak Lawn Toyota take customer service very seriously. After talking with the employees involved,we realize mistakes were made. We sincerely apologize for the misinformation you were given,and I hope after our phone conversation everything has been resolved. Michael Wasilewski Media Manager

April 22, 2013

Came in with a repair problem the morning of the storm and was really on edge since I had run over something and was expecting the worst. Steve got my vehicle in very quickly, and once the mechanic had de More

by Ramp0810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 23, 2013 -

Oak Lawn Toyota responded

Dear Ramp0810, Thanks for writing your kind review of Oak Lawn Toyota's Service Department! We're glad we were able to get you in and out before the big rain storm on Thursday! We always strive at earning our customer's 100% Satisfaction, and we hope to continue to ensure your satisfaction when you're here at Oak Lawn Toyota. Please let us know how we can best assist you in the future. Sincerely, Oak Lawn Toyota Management

February 11, 2013

Oak Lawn Toyota's service department always goes out of there way to explain exactly what needs to be done to my vehicle and the costs associated. Haven't had a bad experience there. More

by KK14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 12, 2013 -

Oak Lawn Toyota responded

Thank you so much for your service business, and your kind review, KK14! We truly appreciate your loyalty to Oak Lawn Toyota, and we strive to get you #1 Service and Satisfaction with each visit. Please let us know if there is anything we can do to continue improving our service in the future. Thanks again, and have a great day! -Oak Lawn Toyota Management

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