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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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May 10, 2022

Satisfactory job well done. Will always come back to toyota oaklawn for future services for my vehicle. More

by Wasiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

May 10, 2022

The best of the best. I am happy with the service I received. Thank you. More

by 0508 dorvilier0508iiii
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

May 09, 2022

Well first of I called a week before to make my appointment and once I arrived I found out I didn’t have one but they were luckily able to still take my car into serve. I don’t know who took my ori More

by Atorres181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My boy Carlos was cool
May 12, 2022 -

Oak Lawn Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Juan Vazquez, Service Manager

May 09, 2022

I brought the car in for regular oil change. They determined that the rear brakes needed work. Job was done quickly saving me future dollars. The coupon discount helped a ton. Thanks! More

by CARBON11019
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. Juan and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

May 08, 2022

Very helpful service department OakLawn Toyota is not the closest Toyota dealer but is the best service department More

by JHNUGGET
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. We look forward to having you as one of our valued customers for years to come. Juan Vazquez, Service Manager

May 08, 2022

I follow my maintenance book for maintenance but finally got a tune up at 95k. My camry acts new again! Thank you Toyota Service! More

by lmarsmit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

May 06, 2022

It took 2 hours my car was ready they just sit on it. ..service was terrible who wants a waiting of 2 hours I have to speak to get my car back More

by Maddie120
Recommend Dealer
No
Employees Worked With
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Oak Lawn Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Juan Vazquez, Service Manager

May 06, 2022

I was disappointed in the amount of time needed to change the oil and rotate my tires. Appointment was 8:15 and I left at 10. Other than the length of the service, everything went well. More

by bfrasor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

May 06, 2022

They are totally honest with you. I never feel taken advantage of, or encouraged to buy a service I really don’t need. I trust them. And they are considerate of your time. More

by marylu50
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

marylu50 responded

Yes, I wrote this

May 06, 2022 -

marylu50 responded

Yes, I wrote this.

May 06, 2022

Toyota dealership’s service department did a great job. They were quick and inexpensive. They also kept me informed. I will use their services again. More

by wasimmons2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota; we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

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