Oakes Kia

Oakes what was not my first visit, but it was pleasantly my last. I had been to 2 other Kia dealerships in the Independence/Kansas City metro area. Let me say ... I was not pleased by either & horrified my last. I had been to 2 other Kia dealerships in the Independence/Kansas City metro area. Let me say ... I was not pleased by either & horrified by my last—I walked out. Then I researched Oakes Kia, looked at stock, called & made an appointment. Glad I did! I was greeted by my sales person, Karen Suarez, walked to her desk & got right to work. Told her I was looking for a new Kai Soul, but they had none in stock. I also told her I'd look at newer used Souls. Karen found two that met my needs & we went for test drives. All during the time we were driving she was feeding me information about newer electronic/tech feature of that model, the difference between the 2 models I chose & learned a bit about each other as time passed. At no time did I feel pressured into a sale (even though I DID want to buy a car that day). Karen was warm, friendly, congenial, and well informed about the cars we drove. SHE KNEW HER STUFF! When it came time to decide & make the purchase & get an out the door cash price—the whole team was on top of it! Unlike "other dealers" Oakes Kia made the process as painless & as quick as possible. No mind games. No bait and switch. No "extras" on the invoice I did not already know about. What a breath of fresh air! Karen got ALL my questions & concerns answered & very quickly too. Once all the paperwork was complete, car paid for, and I was ready to go—Karen was kind enough to follow me to Enterprise rental to drop off my rental. She went that extra (hundred) mile(s). The whole team did. AWESOME! I don't know in all my 66 years I've ever had a MORE pleasant car purchasing experience. And That's not just hyperbole. I wasn't rushed. I was well attended to. I got all questions answered. And I ended up with a car that I was quite please with. A huge thank you to Karen Suarez for be so personable, professional, and such fun to work with! I'd highly recommend Karen, Oakes Kia, and the whole team that took care of me during this incredibly painless & productive process. Thank you ... from one very happy customer! More

2 week out for appointments very long and the mechanic left a couple parts off left a couple parts off More

They have great service and are always so fast to get things done. The snacks and wifi help too while waiting. things done. The snacks and wifi help too while waiting. More

Very patient and explained the details. Appreciate them taking the time the Service employees spent with us to make sure we understood. Appreciate them taking the time the Service employees spent with us to make sure we understood. More

Very professional and courtesy in every aspect. Great communication from service regarding repairs needed and expedited Great communication from service regarding repairs needed and expedited More

Great customer service, above and beyond in finding just the right vehicle. Amazingly smooth process of financing and approval. 10/10 the right vehicle. Amazingly smooth process of financing and approval. 10/10 More

I was really happy with how they listened to what I wanted and kept me within my budget. wanted and kept me within my budget. More

Darren did a wonderful job helping me with buying my 2023 kia sorento. He was very kind and knowledgeable. kia sorento. He was very kind and knowledgeable. More

Service Department staff very friendly and keep you informed. Did not have a long wait. informed. Did not have a long wait. More

Very professional and polite team, very helpful and friendly too. Definitely recommend this dealership to my friends. friendly too. Definitely recommend this dealership to my friends. More