Oakes Kia of Olathe

I had a great experience at Oakes Kia in Olathe. Danny was very helpful and made the whole process easy. I had a really good experience and would recommend Oakes Kia in Olathe and Danny to anyone lo Danny was very helpful and made the whole process easy. I had a really good experience and would recommend Oakes Kia in Olathe and Danny to anyone looking for a vehicle. More

Joanna was prompt in contacting me when I showed an interest online. She asked the right questions to find me appropriate vehicles. She was knowledgeable about the vehicle during the test drive. I su interest online. She asked the right questions to find me appropriate vehicles. She was knowledgeable about the vehicle during the test drive. I suggest you ask for her by name. She will take good care of you. More

He was very helpful and knowledgeable helping me buy my car. I would recommend him to everyone car. I would recommend him to everyone More

From the beginning to the end Noah handled the lease process speedily and professionally. I highly recommend this dealership. process speedily and professionally. I highly recommend this dealership. More

Got a new Carnival Hybrid and went very smooth. Didn't have to go back and forth the whole time. Didn't have to go back and forth the whole time. More

Great experience with dealership through the pre-owned vehicle process. Impressed with how everyone has a team approach and places customers first! From the initial greetings to the purchase process, it vehicle process. Impressed with how everyone has a team approach and places customers first! From the initial greetings to the purchase process, it was top notch and extremely professional. Shout out to our sales consultant Ashton who was a pleasure to work with! Great business model and highly recommend. More

Josh made the process extremely easy and we appreciated the follow up to make sure we had everything we needed even 1-2 weeks after we purchased the vehicle. Dealership is nice and people are all friendly. the follow up to make sure we had everything we needed even 1-2 weeks after we purchased the vehicle. Dealership is nice and people are all friendly. Would definitely buy from Oakes Olathe again! More

Sales Rep is not knowledgeable with cars he selling, I still give a five star because the process is pretty smooth. Scheduling for cleaning the vehicle took a while. still give a five star because the process is pretty smooth. Scheduling for cleaning the vehicle took a while. More

Would not fix an broken taillight at purchase less than 30 days later, vehicle not even tagged taillight not working. Can't drive now and is expensive parts are $350 plus labor! 30 days later, vehicle not even tagged taillight not working. Can't drive now and is expensive parts are $350 plus labor! More

I have been dealing with Kia for a long time, and until this experience, Oakes Kia Olathe had always provided me with excellent service. I have had no previous complaints and have consistently considered t this experience, Oakes Kia Olathe had always provided me with excellent service. I have had no previous complaints and have consistently considered them one of the best. Unfortunately, this visit left me extremely disappointed and questioning both the service I received and the amount I was charged. My vehicle sat at the dealership for four days without being worked on, and I received no communication about the delay. When I went to retrieve my keys, I learned that the vehicle had not even been started. I had already agreed to the charges because I was assured the necessary work would be completed and my vehicle would be properly repaired. I was then told on Thursday that the vehicle would be taken in within approximately 30 minutes. The following Friday evening, I was contacted and told that the vehicle was complete. After picking it up, I drove only two blocks before the check-engine light came back on and the vehicle broke down. The car felt exactly as it did when I originally brought it in. Because the warning light returned almost immediately, I am concerned that the underlying issue may not have been properly diagnosed or repaired. I was charged an extremely high amount, including labor that cost more than the vehicle itself, yet the original problem was not resolved. I put my trust in Oakes Kia Olathe, which is why I was willing to spend my hard-earned money, even though I do not make much. I believed in the Kia brand and trusted the dealership to treat me fairly, communicate with me, and complete the repairs they promised. Unfortunately, I feel that I was let down. The lack of communication, the four-day delay, and the immediate failure after pickup left me feeling frustrated, disappointed, and as though I did not receive the service I paid for. I hope management will thoroughly review the diagnosis, repairs, labor charges, and timeline of what occurred. This experience is very different from the positive experiences I have had with Oakes Kia Olathe in the past. I expected my vehicle to be properly repaired—not returned in the same condition after paying such a significant amount. More