Oakes Kia of Olathe

I have been dealing with Kia for a long time, and until this experience, Oakes Kia Olathe had always provided me with excellent service. I have had no previous complaints and have consistently considered t this experience, Oakes Kia Olathe had always provided me with excellent service. I have had no previous complaints and have consistently considered them one of the best. Unfortunately, this visit left me extremely disappointed and questioning both the service I received and the amount I was charged. My vehicle sat at the dealership for four days without being worked on, and I received no communication about the delay. When I went to retrieve my keys, I learned that the vehicle had not even been started. I had already agreed to the charges because I was assured the necessary work would be completed and my vehicle would be properly repaired. I was then told on Thursday that the vehicle would be taken in within approximately 30 minutes. The following Friday evening, I was contacted and told that the vehicle was complete. After picking it up, I drove only two blocks before the check-engine light came back on and the vehicle broke down. The car felt exactly as it did when I originally brought it in. Because the warning light returned almost immediately, I am concerned that the underlying issue may not have been properly diagnosed or repaired. I was charged an extremely high amount, including labor that cost more than the vehicle itself, yet the original problem was not resolved. I put my trust in Oakes Kia Olathe, which is why I was willing to spend my hard-earned money, even though I do not make much. I believed in the Kia brand and trusted the dealership to treat me fairly, communicate with me, and complete the repairs they promised. Unfortunately, I feel that I was let down. The lack of communication, the four-day delay, and the immediate failure after pickup left me feeling frustrated, disappointed, and as though I did not receive the service I paid for. I hope management will thoroughly review the diagnosis, repairs, labor charges, and timeline of what occurred. This experience is very different from the positive experiences I have had with Oakes Kia Olathe in the past. I expected my vehicle to be properly repaired—not returned in the same condition after paying such a significant amount. More

We have a wonderful experience at Oakes Kia. Joanna was awesome to work with she was very patient with us and was not a bit pushy. Joanna was awesome to work with she was very patient with us and was not a bit pushy. More

Team here was great. Enjoyed the experience and I dread buying cars. I mainly dealt with Mastan and Max and they made sure we were taken care of and that our experience w Enjoyed the experience and I dread buying cars. I mainly dealt with Mastan and Max and they made sure we were taken care of and that our experience was painless. Would recommend to anyone in the market for a new vehicle. More

Timely updates and car returned when expected Service person I dealt with was very nice and helpful person I dealt with was very nice and helpful More

AJ provided me with outstanding customer service and answered all my questions, I would recommend looking here first. answered all my questions, I would recommend looking here first. More

Quick and easy checking in and out Satisfied with the level of work Plan to return level of work Plan to return More

Best car buying experience yet! Bruce, Ryan, and the team were great. They made the buying process seem effortless. I would highly recommend this dealership to anyone. Bruce, Ryan, and the team were great. They made the buying process seem effortless. I would highly recommend this dealership to anyone. More

Great Job overall, few hiccups but they were solved as timely as possible. Huge shout out to Jess Carrillo, she gets it done, follows up on her promises and is an absolute pleasure to work with. timely as possible. Huge shout out to Jess Carrillo, she gets it done, follows up on her promises and is an absolute pleasure to work with. More

Answered all questions and was welcoming considering this was my first time at the dealership (had been elsewhere previously) was my first time at the dealership (had been elsewhere previously) More

Got an automated voice to schedule an appointment. I specifically asked it how much the assessment would cost and it wouldnt tell me, it said 'it depends' or something. Then I get there and am told it I specifically asked it how much the assessment would cost and it wouldnt tell me, it said 'it depends' or something. Then I get there and am told it is a 215 flat fee. Feels intentional to pressure you into paying. Won't be returning More