Oakes Kia of Olathe

Quick service! Efficient process for drop off and pickup. Thanks for great customer service this weekend Efficient process for drop off and pickup. Thanks for great customer service this weekend More

I requested a routine oil change plus tire rotation and alignment. Part of this was my fault as I didn't talk to a human but an automated service request. I received no reminders of the date and time and o alignment. Part of this was my fault as I didn't talk to a human but an automated service request. I received no reminders of the date and time and out of concern I called to confirm my appointment. Upon arrived 15 minutes before my time. After checking in I was told that the alignment would take an hour and that my total service time would be 2 hours. I asked about a loaner and was told that that service was no longer provided. I had my 102 year old father with me because I can't leave him at home alone. I was shocked that the loaner was no longer available. I had no other alternative but to wait it out sooooo. After waiting the allotted time I walked around to the check out desk and saw my car sitting in the drive through area and I asked if I could check out. The individual said he was waiting for another car to be moved before I could have my car. I am sure I looked distress so he checked me out. I don't think I can come back to oats. I am a wife who has a husband suffering from Dementia and a care taker of my father. I don't have hours to sit on a car dealership watching TV. I will have to find another place which is user friendly. More

Repair was made quickly Recall repair so no charge The coffee machine was broken, so it'd be nice if that was working coffee machine was broken, so it'd be nice if that was working More

They listened to my needs and were able to deliver Joanna was very helpful and went above and beyond was very helpful and went above and beyond More

The entire team was polite and cordial, pricing was the best in the area if Kansas City. best in the area if Kansas City. More

They charged me $635. 00 to remove a dead mouse and replace a filter where the mouse was!! That is some xxxxxxxx!!!!!! 00 to remove a dead mouse and replace a filter where the mouse was!! That is some xxxxxxxx!!!!!! More

4 weeks and no word on my title for 2026 Sorento. I have called, come in person, called, left messages and NOTHING. No tracking. No updates except "we'll check and get back to you". I had to come I have called, come in person, called, left messages and NOTHING. No tracking. No updates except "we'll check and get back to you". I had to come in person to get a settlement check for an issue, carfax, paperwork copies previously after the run around for 2 weeks. That's 30 of my 60 day temp tag GONE. I need time to get this into the DMV and don't have the luxury to camp out at the DMV if it's last minute. Also bought a 2018 wrangler and still waiting on the title and aux battery replacement reimbursement going on 3 weeks. Went in AGAIN in person for answers... and still waiting. I bought another vehicle same day from another dealership as the wrangler and got the title in 2 weeks no problem. DO NOT HAVE THEM UPS the title. It's a guessing game. Test drive and making the deal was fine, but follow up after you sign the contract has been atrocious. WHERE ARE MY TITLES AND BATTERY REPLACEMENT CHECK!!!!?!?!?!?!?!?!!?!?!?!?!??! More

Bought a car last month. Something was wrong with it. It took them over a month to figure out what was wrong with it. I was told it was fixed. I went to pick it up and the pr Something was wrong with it. It took them over a month to figure out what was wrong with it. I was told it was fixed. I went to pick it up and the problem reoccurred in less than 3 minutes. More

The customer service rep that helped to get my oil changed did a great job changed did a great job More

Made an appointment ahead of time but took 1 1/2 hr wait Was given a $25 discount Was given a $25 discount More