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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,347 Reviews
Call Service Center (816) 474-2900

1,347 Reviews of Oakes Kia - Service Center

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May 09, 2023

Excellent service. Everyone that we have interacted with as been very accommodating. We have no complaints and will recommend this dealership to others in the future. More

by Jlthorny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec Andrews
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May 09, 2023 -

Oakes Kia responded

We are delighted to know you had a fantastic experience and that everyone on our team was welcoming during your visit to Oakes Kia! Thank you for recommending our dealership to others — we appreciate all your support!

May 09, 2023

Good people to work with. Very professional. Just wish they could have could have given us a little more discount. More

by miller1955
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren Iverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Oakes Kia responded

We're glad to hear that you had a good experience with our team at Oakes Kia! Thank you for sharing how professional they were during your visit. We strive to provide the best deals possible for our clients, so we hope to have the opportunity to improve your experience with us!

May 07, 2023

Is it a great job working with me on my car? I would recommend them to family and friends. Oaks Kia was great. More

by stevehansuld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darah McCall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Reves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Madie Goeden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hall, Gary Marlin, Zach Bayless, Keith Ordiway, Nick Creten, Mia Fredenburg
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May 08, 2023 -

Oakes Kia responded

Thank you for recommending us to your family and friends, Steve! We're glad to hear you had a great experience working with Oakes Kia on your car. Our team is always here to provide excellent service whenever you need it. Drive safely!

May 06, 2023

They need to be more customer friendly. Very aggressive and lack of communication between employees. More

by B-sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Suarez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Creten
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May 15, 2023 -

Oakes Kia responded

Customer service is our top priority so it's disappointing to see we've let you down. This certainly does not sound like the courteous and communicative service we pride ourselves on and I apologize for any unprofessionalism. I will be sure to address your feedback with the rest of my team, so if there's anything else you'd like to add, please reach out to me directly. Thank you, Rachel Huff - BDC Director - (816) 474-2900

May 06, 2023

The dealership was efficient and friendly. Unfortunately they didn't have the part required for the recall so I have to return. This is the only reason I rated them as low. For recalls the par More

by esuter49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod
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May 15, 2023 -

Oakes Kia responded

Thank you for the positive feedback about our efficiency and friendliness! I am disappointed to hear that we didn't have the required part for your recall. We try our best to keep all necessary parts in stock, and we apologize for the inconvenience this may have caused you. Please don't hesitate to contact us if you have any questions or concerns. Thank you, Mike Stinnett - Service Manager - (816) 683-4256

May 06, 2023

Finished service on time and returned car in very good/clean condition as expected. Thanks More

by BCABBOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service.
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May 08, 2023 -

Oakes Kia responded

It's great to hear that your services met our five-star expectations! Thank you so much for choosing Oakes Kia, and we'll see you next time.

May 03, 2023

I love this dealership. It’s the only dealership I’ve ever seen that works around my schedule and not the other way around. More

by rhineharttransportation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 03, 2023 -

Oakes Kia responded

We're so glad to hear that our team was able to work with your schedule, that's always our goal! Thank you for sharing your experience and for trusting us with your automotive needs. See you next time!

May 02, 2023

I don’t mind doing a survey but it annoys me that I have to write a review every time I get a survey. More

by mwsu22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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May 03, 2023 -

Oakes Kia responded

Thank you for your 5-star review of Oakes Kia! We really appreciate your feedback.

May 02, 2023

Staff got me in and out very quickly and addressed all my needs. I would highly recommend this service center to others More

by matzeksteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
May 02, 2023 -

Oakes Kia responded

It makes us smile to hear that our service team was able to assist you quickly and efficiently! Thank you for trusting Oakes Kia!

May 02, 2023

Professional customer service was provided. Clear and detailed descriptions of services as well. I’ll be back More

by TMAUZEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
May 02, 2023 -

Oakes Kia responded

We're glad to hear that you had a wonderful experience with our team at Oakes Kia! Thank you for taking the time to leave us a great review. We look forward to assisting you again down the road.

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