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Ocean Cadillac

Miami, FL

Overview
Employees
Reviews
Vehicles
4.5
1,430 Reviews
Our Cadillac dealership has a large inventory of new models and used vehicles. Come join us for a Test Drive in any of our Models in our Line-up. what you can expect from any of our models: They're turning heads, American Luxury at its Pinnacle Stage, State of the Art Technology, while the exterior exudes modern elegance. Miami, Miami Beach and Sunny Isles Beach Cadillac customers can visit us today for a test drive. You can find driving directions to our dealership on our hours and directions page, or for information on how to contact us. At our Miami Beach Cadillac showroom, look forward to serving you.
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17800 Ipco Rd

Miami, FL

33162

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Showing 1,430 reviews

January 16, 2024

They are so helpfull and friendly all the time Both sales and service department Will highly recommend More

by burak.imer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
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Jan 16, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 16, 2024

They have been doing a good job. Orlando Castellon is a great, honest service advisor! More

by VISTVAN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Castellon, Jimmy Pena
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Jan 16, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with Orlando and our team. We're glad to hear we delivered such a great experience!

January 14, 2024

just do not trust their service department have taken my car there for a while and the last few times i have not had a good feeling about how they handle things and the turn around time is usually a week or More

by LARIOS.GABE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Report | Print
Jan 18, 2024 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 14, 2024

Jose was very helpful and patient. Overall, I had a great experience and am happy with my purchase! More

by pedsanch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ontivero
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Jan 15, 2024 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 11, 2024

Very professional service . The dealership kept me informed and the vehicle was spotless when it was returned More

by MMINCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Jan 11, 2024 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 11, 2024

I waited 20 minutes until someone got my car, they told me to wait 1.5 hours (over the phone they told me 1 hour wait), and it finally took almost 3 hours to have my car back. I’m never going back. All the More

by nbajuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Mancina
Report | Print
Jan 14, 2024 -

Ocean Cadillac responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 10, 2024

Adriana and Jimmy the manager are very helpful and took care of all my issues. Went above and beyond! More

by GGALUSTYANTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando, Jimmy Pena
Report | Print
Jan 14, 2024 -

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 09, 2024

No one was genuinely interested, took ownership to repair a steering problem that 4 day old car had. More

by Gilbert & Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Report | Print
Jan 10, 2024 -

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 09, 2024

My Experience with Ocean Cadillac was very good, Michael's response to my request and wishes was very good, and the finance process, as well was very fast and efficient. I would consider purchasing More

by uri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

January 08, 2024

Took my CT4 for oil change and regular maintenance, everything was done well. Orlando Mancina took care of me on a very professional and courteous manner. He got me a ride from the dealer to my offic More

by ARMANDO6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Mancina
Report | Print
Jan 08, 2024 -

Ocean Cadillac responded

Armando, Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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