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Ocean Cadillac

Miami, FL

Overview
Employees
Reviews
Vehicles
4.5
1,430 Reviews
Our Cadillac dealership has a large inventory of new models and used vehicles. Come join us for a Test Drive in any of our Models in our Line-up. what you can expect from any of our models: They're turning heads, American Luxury at its Pinnacle Stage, State of the Art Technology, while the exterior exudes modern elegance. Miami, Miami Beach and Sunny Isles Beach Cadillac customers can visit us today for a test drive. You can find driving directions to our dealership on our hours and directions page, or for information on how to contact us. At our Miami Beach Cadillac showroom, look forward to serving you.
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17800 Ipco Rd

Miami, FL

33162

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Showing 1,430 reviews

October 06, 2021

Concerns on misdiagnosing problems and NOT providing adequate customer service afterwards. I've had my 2016 Escalade serviced here for the last 2 years. The frontend alignment was not done correctly a More

by TREVER WADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Gendler
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Oct 07, 2021 -

Ocean Cadillac responded

Trever, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. I can be reached directly at 786-708-8310 or rich.sturgill@oceancadillac.com Cordially, Rich Sturgill General Manager

October 02, 2021

This is excellent dealer ship staff was exceptional I really enjoyed their service and I will always refer all my friends there More

by jjulsaint
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enrique capiro.Andrew Joseph.
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Oct 03, 2021 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

October 02, 2021

It took over three hours for an oil change. They are probably short staffed as are many businesses right now but I wasn't kept aware. This is the first time I've had this problem. More

by CSPATARO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Oct 03, 2021 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We do appreciate your patience in these unprecedented times. We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 02, 2021

took too long for air conditioning, second visitI took too long for air conditioning, second visit I understand parts situation and availability issues More

by JIMMY727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cenevy, Barbara Gendler
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October 01, 2021

Great experience, Waited for the repair. 1 hour I was back in the Cadillac after it was cleaned More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Oct 03, 2021 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ocean Cadillac. Please don't hesitate to reach out if you need anything else.

September 29, 2021

Great service, very friendly, Tahg took the time to explain some of the important features of the vehicle, Well done, it’s a pity other dealerships don’t take the time to help you and not just sell you More

by Mork
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tahg
Report | Print
Sep 29, 2021 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

September 27, 2021

Paid for a new suv and they sold me a truck with 1426 miles dirty rugs More

by milo1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh never mention the miles and the one that sign the papers no mention either
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Sep 27, 2021 -

Ocean Cadillac responded

Good Afternoon, It sounds like you may have purchased or leased one of our new vehicles that came out of loaner service? In either case, it's our policy to disclose this to our clients upfront. I sincerely apologize for failing your expectations and would love an opportunity to discuss this mater further with you at your convenience. I can be reached directly at 407-687-2253. Cordially, Rich Sturgill General Manager

Sep 28, 2021 -

milo1005 responded

Not only you knew that the truck was a loaner you did not hesitated to get my money like it was a used truck. Before leaving the place I went inside I told a guy that told me that your policy was not to return the the money or get me a new one that I already sign the papers.As I stated before not Josh or the guy that gave me the papers to sign mention about the mileage in that truck.The man that told no money or truck was a heavy guy in shorts very appropriate for being in charge of any kind of business that size.Three days after I was informed by OnStar that the car was low in the air of tires and battery.The keys have a key chain of a Golf Club the only thing he did as a big favor was order new rugs for the truck which of course I don’t have .I feel really bad taken for a ride.

September 23, 2021

My service writer Barbara is the best , she went above and beyond to meet my needs : She is great, always takes care of my issues when I go to Ocean Cadi Service :Highly recommended ; ;-) Have a grea More

by manatytrans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Sep 24, 2021 -

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

September 18, 2021

Well what can I say, I spent a week looking for a Cadillac XT6 and couldn’t fine one anywhere, I finally decided to take the drive to ocean Cadillac and I was greeted by Pat Petrina and i was sold im More

by Marydodge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Petrina Cossentino
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Sep 19, 2021 -

Ocean Cadillac responded

Congratulations on your new vehicle! We are so glad that Petrina had the opportunity to work with you, and that she and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 15, 2021

Great service , I will definitely be back for service on my Cadillac. Friendly and timely. More

by ROMANMGARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Sep 15, 2021 -

Ocean Cadillac responded

It has been a pleasure serving you, Roman. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

Sep 15, 2021 -

Ocean Cadillac responded

Thank you!!!

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