Ocean Cadillac

The service I received at Ocean Cadillac was excellent but the condition of the car was not. I drove three hours to take delivery of my XT6, which my salesperson knew. I repeatedly asked if the car is per but the condition of the car was not. I drove three hours to take delivery of my XT6, which my salesperson knew. I repeatedly asked if the car is perfect. I was assured it was. It was not. There was a prominent brake issue when I test drove the car. The service crew was leaving for the day so it was not able to be fixed. Had the car been driven pre-delivery, it would’ve been discovered as we all heard and felt it on our drive as soon as I hit the brake pedal…including our salesperson. Also, the rear bumper of this black car was scratched and dinged, very obviously. I asked for a walk around video and pics prior to my trip down. I pointed out what I saw and was assured I saw nothing…maybe a shadow. That was not the case. Things I realized after I got back home, as I took the car anyways due to my need, the rear seatbelt does not work at all, and when the car is put in reverse, the radio station changes every time. I feel like these are things that could have been avoided had the car been properly checked prior to me taking it. It’s a Cadillac. That said, Mike Kelley was very proactive about trying to get to the root of the issue and offer some form of compensation to improve my deal for my disappointment and inconvenience. However, I still need to have all of these items repaired. Once the car feels like a new car to me, I’m sure I will love it as I have my previous 12 Cadillacs. I would still recommend Ocean Cadillac and would buy from them again based on their sales and management personnel alone. More

Tried several times to contact with a problem absolutely no response. Was once a loyal customer. Not so much any more. Terrible service mostly managers problem should be ashamed. no response. Was once a loyal customer. Not so much any more. Terrible service mostly managers problem should be ashamed. More

VERY HAPPY WITH OCEAN CADILLAC! This is the 3rd vehicle I get from this store and they been extremely amazing. Great customer service, they answered all of my questions; communication with them is the best a get from this store and they been extremely amazing. Great customer service, they answered all of my questions; communication with them is the best and most important they got me an AMAZING deal on my Truck!. I will get my 4th car with them again! More

David Dill at Ocean Cadillac is the Best...Always treats me like a gem. Kind and always makes the purchase as easy as it could possibly be!! me like a gem. Kind and always makes the purchase as easy as it could possibly be!! More

Best car buying experience ever!!!! Great communication, friendly, no time wasted!! I would highly recommend purchasing your next Cadillac from Ocean Cadillac in Miami Fl!!! friendly, no time wasted!! I would highly recommend purchasing your next Cadillac from Ocean Cadillac in Miami Fl!!! More

IOn August 13 2021, I began my search for a new I On August 13 2021, I began my search for a new Cadillac. I met Mauricio Orengo and find him to be a great salesman. We finalized the deal on August I On August 13 2021, I began my search for a new Cadillac. I met Mauricio Orengo and find him to be a great salesman. We finalized the deal on August 17, with an CT4 Cadillac. I am very pleased with the car. I am satisfied with the service I received and all Love you guys. More

Excellent customer service and sales team. No hassle at all and they did everything they could to get me the best deal which I did get a great deal. all and they did everything they could to get me the best deal which I did get a great deal. More

great staff! always ready to do job,and advise you for any issues they may found in the car,keep good work guys!! regards! RS any issues they may found in the car,keep good work guys!! regards! RS More

excellent service . very helpful in every way. excellent communications. thanks to your help we were able to totally recover our car which was completely unattended for over 18 months while we were out of communications. thanks to your help we were able to totally recover our car which was completely unattended for over 18 months while we were out of the country due to the pandemic. More