Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ocean Cadillac - Service Center

Miami, FL

4.3
460 Reviews
Call Service Center (855) 242-3947

460 Reviews of Ocean Cadillac - Service Center

Sort by
March 30, 2025

We had a nice experience for our fist time leasing a car from Ocean Cadillac. They had a nice selection of vehicles. More

by JLGEM
Recommend Dealer
Yes
Employees Worked With
Zachary Dehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

Apr 01, 2025 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac for your first leasing experience! We're glad to hear you had a great experience and found a nice selection of vehicles. If you ever have any questions or need assistance in the future, we're here to help. Enjoy your new ride! Daniel Baster General Manager

March 28, 2025

Orlando Castellon from the Service Department resolved a very complicated diagnostic issue in our vehicle and made it look easy. The parts were on backorder, he followed up very professionally and delivere More

by josersoberon22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Report | Print
Mar 28, 2025 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

March 25, 2025

Orlando did a nice job keeping me informed as to the status of my repairs. More

by Jay
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Report | Print
Mar 26, 2025 -

Ocean Cadillac responded

Jay, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Orlando and our team, and we look forward to working with you again. Service Manager - Albert Pratts (305) 775-2011

March 25, 2025

The service department and Orlando Castellon are really courteous, helpful and efficient. Unlike some service centers nothing is too much trouble and Orlando always keeps you informed of progress. More

by alan.parsons510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Report | Print
Mar 26, 2025 -

Ocean Cadillac responded

Alan, thank you! Orlando and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac. Service Manager - Albert Pratts (305) 775-2011

March 22, 2025

My car was damaged because an Ocean Cadillac employee frantically motioned me into a metal bollard, the dealership chose not to accept any responsibility, leaving me 100% responsible for the total cost. More

by SHAKERJ.WJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 22, 2025

Muy buen servicio, y una atención excelente y personal de parte de orlando el advisor. Muchas gracias. More

by REINALDOVILLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Mar 24, 2025 -

Ocean Cadillac responded

Reinaldo, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac! Service Manager - Albert Pratts (305) 775-2011

March 22, 2025

I highly recommend Ocean Cadillac dealership they have an amazing crew, my purchase was really pleasant and smooth I will recommend ocean Cadillac to all my family and friends. More

by FERLICA968
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Diaz
Report | Print
Mar 24, 2025 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 21, 2025

Mr. Castellón was helpful and provided excellent service. My vehicle was washed and finished promptly. Thank you! More

by Kristin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Castellón
Report | Print
Mar 24, 2025 -

Ocean Cadillac responded

Kristin, Thanks for sharing about your service experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 21, 2025

The dealership is clean, everyone courteous acknowledges your presence. Orlando Mancino was clear on services i needed etc.ty More

by Nguill35470
Recommend Dealer
Yes
Employees Worked With
Orlando Mancino
Report | Print
Mar 24, 2025 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that Orlando and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Service Manager - Albert Pratts (305) 775-2011

March 21, 2025

Very customer service oriented and sensitive to my needs and time, friendly service and very comfortable waiting area More

by jlserrato07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando
Report | Print
Mar 24, 2025 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful 5-star rating and service feedback! Adriana, Fabio, and our team appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

1
2
3
...
46