Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ocean Cadillac - Service Center

Miami, FL

4.3
467 Reviews
Call Service Center (855) 242-3947

467 Reviews of Ocean Cadillac - Service Center

Sort by
April 24, 2025

Great service and attention to detail! Highly recommend; good turnaround time. Great employees who are in contact with you at all times during the service. More

by María L Giani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Apr 24, 2025 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Service Manager - Fabio Arciero (954) 993-9242

April 23, 2025

Everything was great but I ve asked for a shuttle and I didn’t had More

by BENJAMIN.HAMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Ocean Cadillac responded

Benjamin, thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Fabio Arciero (954) 993-9242

April 19, 2025

Sales man was courteous ,it was a good sales not an all day process. finance process was a piece of cake as well. More

by SWEETLADYG214
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
Report | Print
Apr 19, 2025 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come! Service Manager - Fabio Arciero (954) 993-9242

April 12, 2025

Excellent service I love the professionalism how fast they sit my service I recommend them More

by CRA185A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2025 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Fabio Arciero (954) 993-9242

April 11, 2025

Orlando went above and beyond for me. He listened, was so polite and professional responds immediately and returns every call!. More

by Jillhbenjamin@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Apr 11, 2025 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Service Manager - Fabio Arciero (954) 993-9242

April 10, 2025

Well I went to change my oil. I had a coupon for 74.99 A new car and they told me I had to do alignment and change the air filter. I take that as an insult, no respect for my inte More

by armandor135
Recommend Dealer
No
Report | Print
Apr 10, 2025 -

Ocean Cadillac responded

Hi armandor135, Thank you for taking the time to share your feedback. We're very sorry to hear that your recent visit to Ocean Cadillac left you feeling disappointed. It’s never our intention to make any guest feel disrespected or surprised by unexpected charges. Our goal is to provide transparency in our service process, and we apologize if the additional recommendations were not clearly communicated. We always want our customers to be fully informed and comfortable with any services suggested beyond the original request. We take your concerns seriously and would appreciate the opportunity to speak with you directly to better understand what happened and work toward making things right. Please reach out to me at your earliest convenience at Fabio.Arciero@oceancadillac.com or at 954-993-9242 Thank you again for your feedback — we’re committed to earning back your trust. Sincerely, Fabio Arciero Service Director Ocean Cadillac

April 08, 2025

Very professional and friendly staff. They solved my issues quickly and efficiently Very good experience More

by STEWJAYCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Service Manager - Fabio Arciero (954) 993-9242

March 30, 2025

We had a nice experience for our fist time leasing a car from Ocean Cadillac. They had a nice selection of vehicles. More

by JLGEM
Recommend Dealer
Yes
Employees Worked With
Zachary Dehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

Apr 01, 2025 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac for your first leasing experience! We're glad to hear you had a great experience and found a nice selection of vehicles. If you ever have any questions or need assistance in the future, we're here to help. Enjoy your new ride! Daniel Baster General Manager

March 28, 2025

Orlando Castellon from the Service Department resolved a very complicated diagnostic issue in our vehicle and made it look easy. The parts were on backorder, he followed up very professionally and delivere More

by josersoberon22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Report | Print
Mar 28, 2025 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

March 25, 2025

Orlando did a nice job keeping me informed as to the status of my repairs. More

by Jay
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Report | Print
Mar 26, 2025 -

Ocean Cadillac responded

Jay, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Orlando and our team, and we look forward to working with you again. Service Manager - Albert Pratts (305) 775-2011

1
2
3
...
47