I have been to this dealer three times in my life. 1s Time when i leased my car, it was decent customer service. 2nd time i showed up at the dealer for an oil change on a Saturday and they told me that they couldn't Service my car because they didn't have enough Mechanics. 3rd and last time, my lease was up in 4 months and i went in to look at the CX9 for my wife. The one in the showroom did not have a working battery therefore i was notable to see the back. A gentleman approached me and i explained the problem and he told me that was going to look for a battery jumper. 10, 20, 0 mins passed by, the sales man had walked in front of me about 3 times and had not acknowledged me. Thankfully, a young man named Manny, who was helping another customer, approached me, i explained the situation and within 1 minute, he showed up with 2 battery jumpers. I was bale to see the car but i will be visiting a different dealer to make a deal.