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Oklahoma City Volkswagen
Oklahoma City, OK
1,413 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,413 reviews
Verified Customer
May 19, 2022
They were very informative as to the state of my car. Very honest when it came to what was needed and not needed. The only thing that kept it from being a 5 star was just the end of the visit. I saw my c Very honest when it came to what was needed and not needed. The only thing that kept it from being a 5 star was just the end of the visit. I saw my car pulled up and ready to go but had to wait an additional 20 minutes (with no other customers checking out) and then the plastic and paper coverings were left in the car More
by carolemnix
Employees Worked With
May 19, 2022
I went to get a sensor fixed. It got fixed; HOWEVER, my rear camera and park pilot is not working properly now. This means I have to visit the dealership again and it is an inconv It got fixed; HOWEVER, my rear camera and park pilot is not working properly now. This means I have to visit the dealership again and it is an inconvenience to keep coming back one thing after another. More
by ricardo_diaz85
Employees Worked With
Other Employees :
Mr. Dave, I believe. The shuttle gentleman was great., Brian Smith
May 19, 2022
The finance department is shady! They slipped warranties and such into the contract that were not discussed with us verbally. I had no idea they were being added or I would've steppe They slipped warranties and such into the contract that were not discussed with us verbally. I had no idea they were being added or I would've stepped up as we didn't want them. I also don't like that everything is done electronically and had to share a computer screen and keyboard with the financial person. I personally wasn't going on the loan so it was not shared with me. They also upped the vehicle price when the financing didn't go through with our pre-approved lender. To get the deal done we had to use one of their lenders which makes total sense now why our lender wouldn't go for the deal. Using their lender we ended up paying $2k more than list price + give money down. We were also told all the paperwork would be emailed to us and would not get paper copies that day. To this day, 5 days after the transaction, we still haven't received the contract via email. I found out about the added warranties and price hike when their lender reached out to us via email to set up autopay. Needless to say, we will not be a repeat customers and will not be recommending this dealership to anyone we know! We will also seek all maintenance services elsewhere. More
by diesel_dog_50
May 18, 2022
First, not sure why I received this survey. I never had any work done. I visited the service center two time recently, once to make the appointment and the other to cancel the appointment. I I never had any work done. I visited the service center two time recently, once to make the appointment and the other to cancel the appointment. In both interactions no one greeted me or acknowledge I was standing there. In both cases I had to approach the rep and ask for help. In both interaction the rep wasn't rude and curt, just indifferent. More
by JDM5493
Employees Worked With
unknown
May 18, 2022
Jacob abs service team are professional and extremely helpful. I’ve had a great experience and drive to OKC VW because of the great service despite another dealership closer to my home. helpful. I’ve had a great experience and drive to OKC VW because of the great service despite another dealership closer to my home. More
by amy.burgdoff
Employees Worked With
May 17, 2022
Quick and easy experience. As new buyers we felt welcomed and were given great advice and guidance that was genuine. Very accommodating staff As new buyers we felt welcomed and were given great advice and guidance that was genuine. Very accommodating staff More
by Malachiparrish
May 15, 2022
Personnel was friendly but my issue was not repaired again. This the second service on the same issue. 21 Atlas 22k. The original issue was a shimmy, rattle, & shake in the front end when riding over a again. This the second service on the same issue. 21 Atlas 22k. The original issue was a shimmy, rattle, & shake in the front end when riding over a bump or turning. In the first attempt to repair there was a new issue of the front end rattling In a different way as if a metal on metal sounding as if the front end was going to fall off. The original issue wasn’t repaired either. Within driving 5 miles it was easily noticed. The SUV was returned for the repair. I was told they found a rock in a knuckle that was causing the second issue that only existed after they tried to repair the first issue. The other issue was supposedly repaired but I was not given any paperwork or a diagnosis on the issue. I was told if it still had the issue I might want to try a different VW Service department. I was assured the SUV was safe to drive. The shimmy and shake was NOT repaired. It’s still there. I am extremely unsatisfied with OKC VW. Hopefully another VW service dept can help. More
by dochellie
Employees Worked With
Brandon Blackmon
