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Oklahoma City Volkswagen
Oklahoma City, OK
1,413 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,413 reviews
May 01, 2022
Chris and OKC VW were amazing to work with. Everyone we came in contact with was friendly and helpful. Chris was able to get me a loaner car while I was waiting on my new vehicle to come in. He Everyone we came in contact with was friendly and helpful. Chris was able to get me a loaner car while I was waiting on my new vehicle to come in. He was honest and transparent. The car buying process was so easy at OKC VW! More
by speechiemom
Employees Worked With
Matt-finance, Joey Threet, Chris Stevenson
May 01, 2022
Chris was great to talk to and take a ride with in my new wheels. Very professional and down to earth. Easy to talk to and pointed me on the right direction if he didn’t know something. The VW dealership was wheels. Very professional and down to earth. Easy to talk to and pointed me on the right direction if he didn’t know something. The VW dealership was very clean and organized. All the staff were professional and welcoming. More
by Edison.dohms06
Employees Worked With
Mario Fails, Chris Stevenson, Levi Bent
May 01, 2022
I came to the dealership to look at a used atlas. Chris informed me of a new one that was about the same price. He wasn’t pushy as he knew this was a big decision but was very informative. This is th Chris informed me of a new one that was about the same price. He wasn’t pushy as he knew this was a big decision but was very informative. This is the third car we have bought at a dealership and this was definitely the easiest process. We love our new atlas! More
by Morganlowder20
Employees Worked With
Chris Stevenson
May 01, 2022
Quick and easy process. Pricing was as described on internet, which was great! Most other dealers are not showing their true price online. Chris was professional and was abl Pricing was as described on internet, which was great! Most other dealers are not showing their true price online. Chris was professional and was able to answer all my questions. More
by kjones3535
Employees Worked With
Ruben Rico, Chris Stevenson
April 30, 2022
Just because the market allows it, it does not make it ethically or morally right to gouge the client on the price of the vehicle. They attempted to sell the car $10k over sticker price. I finally was ab ethically or morally right to gouge the client on the price of the vehicle. They attempted to sell the car $10k over sticker price. I finally was able to get it at sticker. But it left a bad taste. The salesman, David Rico, was polite and nice, but lied to me twice. We had numerous deal sheets flying around. When I ask to see the original sheet he claimed he threw it out in a locked shred bin and it could not be retrieved. Later in the deal David got up from the table but left a folded sheet of paper on the table. When I opened it, it was the original deal sheet he claimed to have thrown in the shred bin. I also asked David to have two items from parts ready when he delivered the car. When asked where the items were at delivery, he claimed parts had to order them. I later called the parts department only to find both items were in stock. Not sure why all the people are listed as "Rate People You Worked With" on this survey. I literally only meet two people. David and Matt Miller from finance. Not even a greet and meet from the General/Sales Manager to thank me for my business. Matt was supposed to have all the doc ready on delivery day. None were ready. Ether David didn't tell him or Matt just didn't do it. On the day of delivery, the keys were just handed to me. I had to ask how work the gear shifter since it was so different from a normal shifter. Then I came home and watched YouTube videos on how to set up the dash display and work the info system. The car shortage means it's a sellers market. What I came away with from my 2nd purchase from this dealership was their sheer indifference. It's seller market they will take full advantage of it and they just don't care... full stop. More
by JDM5493
Verified CustomerApril 30, 2022
They have been servicing my VW Touareg for years! Just traded it in for another VW! Lauren was great! All the staff are great! Just traded it in for another VW! Lauren was great! All the staff are great! More
by deneen1027
Employees Worked With
Brian Smith, Matthew Mobley, Lauren Betz
April 29, 2022
Great place best car buying experience ever from Steven Clytus to finishing the sale highly recommend Clytus to finishing the sale highly recommend More
by Jdclar92
Employees Worked With
April 29, 2022
Everyone is very nice here. But,I have waited for 4 hours for a quick appt before. My last visit with my Autistic child the lady working service was amazing and found me a car t But,I have waited for 4 hours for a quick appt before. My last visit with my Autistic child the lady working service was amazing and found me a car to use instead of waiting in the show room. Seems unorganized in how they schedule service appts. More
by nichellecampbell
Employees Worked With
April 28, 2022
Lauren was simply amazing! ! There was no pressure from her and she was so patient with us. She greeted us with a huge smile. VW OKC was our first stop just because we saw a ! There was no pressure from her and she was so patient with us. She greeted us with a huge smile. VW OKC was our first stop just because we saw a car on the lot we wanted to test drive and after 2 other visits there finally decided on one :-). Thank you Lauren!!! More
by onryx2
Employees Worked With
Ruben Rico, Lauren Betz
April 28, 2022
Thank you Lauren Betz at VW OKC for making my car buying experience a smooth riding deal! I am so happy to be apart of the VW Family! Lauren you rock! experience a smooth riding deal! I am so happy to be apart of the VW Family! Lauren you rock! More
by G
Employees Worked With
Preziosita Crawford gets 5 Stars for sure also! ***** she was my first contact and walked me through the whole process! Thank you so much! , Ruben Rico, Lauren Betz
