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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,413 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,413 reviews

November 23, 2021

A simple oil change took over two hours from the time I checked in to the time I was able to leave. The time it took caused me to completely change my daily plans and lose money from work. More

by mmusselman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Chadwick
Report | Print
Dec 06, 2021 -

Oklahoma City Volkswagen responded

Thank you for your recent visit to our Oklahoma City Volkswagen Service Department! We have received your review and attempted to contact you by phone and email. Please contact us, as we have not received a response. We send our deepest apologies for not meeting your expectations. Your customer service experience at OKCVW is our top priority, and I want you to be assured of any future services needed! At OKC VW, we work rigorously to provide 100% transparent service. Our OKC VW team is here to turn that 1 star into 5 starts! This reassurance comes from our hard work to earn your trust with any future services needed! Please do not hesitate to contact us, as our team at Oklahoma City VW looks forward to working with you! "Servicing You, and Nothing Else!" Your Team at Oklahoma City Volkswagen.

November 23, 2021

Brian and Tammy always do an amazing job! I’ve been taking my VW wagon for over two years. Cheaper than my local mechanic. I highly recommend them both! More

by Hollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Tammy Chadwick
Report | Print
Dec 06, 2021 -

Oklahoma City Volkswagen responded

Our Oklahoma City Volkswagen family appreciates your support! We are pleased to hear that we were able to assist you, while providing you a superior service! Our OKC VW Service team & your advisor will be thankful to hear about your positive experiences from check in to check out! Our OKC VW team thank you for choosing your only locally owned and operated VW Dealer in OKC! Our OKCVW team is always here to serve you! We look forward to your continued support and seeing you at your next service appointment! Thank you! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

November 17, 2021

They did work on my car they didn’t need to be done and lied about doing a diagnostic check. I end up having to pay out of pocket to buy my own parts and do the work myself now because they neglected to do More

by jastuckinmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Ranjel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Tammy Chadwick
Report | Print
Nov 22, 2021 -

Oklahoma City Volkswagen responded

Thank you for your recent visit to our Oklahoma City Volkswagen Service Department! We have received your review and attempted to contact you. Please contact us, as we have not secured a response. We send our deepest apologies for not meeting your expectations. Your customer service experience at OKCVW is our top priority, and I want you to be assured of any future services needed! At OKC VW, we work rigorously to provide 100% transparent service. This transparency starts immediately during check in. These inspection reports help us provide any required service recommendations and maintenance items up front with videos. These reports and videos present zero disconnect from the customer's automobile to provide consumer confidence with approving recommendations. The request for a diagnostic was denied, along with the necessary labor to complete the service. Our OKC VW dealership offers extended warranties for purchase and provide our customers with the option of financing their more expensive repairs. If you would like more information about these options, please do not hesitate to contact us for more information and any questions you may have. We look forward to working with you. "Servicing You and Nothing Else!" Your Oklahoma City Volkswagen Team

Nov 23, 2021 -

jastuckinmo responded

I don’t have a new car so I don’t have any warranty

November 17, 2021

Brian always take care of me and is very personable. Customer service is always excellent! More

by Tee Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Nov 17, 2021 -

Oklahoma City Volkswagen responded

Our Oklahoma City Volkswagen family appreciates your support! We are pleased to hear that we were able to assist you, while providing you a superior service! Our OKC VW Service team & your advisor Brian will be happy to hear about your positive experiences from check in to check out! Our OKC VW team thank you for choosing your only locally owned and operated VW Dealer in OKC! Our OKCVW team is always here to serve you! We look forward to your continued support and seeing you at your next service appointment! Thank you! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

November 17, 2021

Everyone was very friendly, helpful & did all they could to get me out as soon as possible More

by joycette6772
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Nov 17, 2021 -

Oklahoma City Volkswagen responded

Our Oklahoma City Volkswagen family appreciates your support! We are pleased to hear that we were able to assist you, while providing you a superior service! Our OKC VW Service team & your advisor Brian will be happy to hear about your positive experiences from check in to check out! Our OKC VW team thank you for choosing your only locally owned and operated VW Dealer in OKC! Our OKCVW team is always here to serve you! We look forward to your continued support and seeing you at your next service appointment! Thank you! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

November 16, 2021

Overall great experience with the folks there. They were very accommodating and made our satisfaction a priority. Rubin was the salesman that we worked with, and took care of us no matter what came up, eve More

by drink14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Maritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Fails, Ruben Rico, Lance Ramsey, Zack Bridwell
Report | Print
Nov 17, 2021 -

Oklahoma City Volkswagen responded

Our Oklahoma City Volkswagen family appreciates your 5-star review!! We are pleased to hear that we were able to assist you with your new car purchase! Our OKC VW Sales team, Ruben, Lance and Chris will be happy to hear about your positive experiences! At OKC VW, we tend to get excited about new Volkswagens, just like you! We work rigorously behind the scenes to locate the new Volkswagen our customer's desire! Our OKCVW team sends a big thank you for choosing your only locally owned and operated Volkswagen Dealer of OKC! Our OKCVW team is always here to serve you! We look forward to working with you and your family in the future! Welcome to our @OKCVW Family! Don't forget, your new VW came standard with our exclusive RT66 Advantage! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

November 15, 2021

Brian is by far the best advisor I have default with. Very considerate and provided be with frequent updates about the status of my car More

by jbeard132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Threet, Brian Smith, Tammy Chadwick, Lance Ramsey, Jim Blalock, Zack Bridwell, Stan Halcarz, Matt Silvernail, Brandon Blackmon
Report | Print
Nov 15, 2021 -

Oklahoma City Volkswagen responded

Our Oklahoma City Volkswagen family appreciates your support! We are pleased to hear that we were able to assist you, while providing you a superior service! Our OKC VW Service team & advisor Brian will be happy to hear about your positive experiences from check in to check out! We OKC VW thank you for choosing your only locally owned and driven VW Dealer in OKC! Our OKCVW team is always here to serve you! Customer service is our top priority and we want you to feel like friends and family while at our Oklahoma City VW dealership! We look forward to your continued support and seeing you at your next service appointment! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

November 15, 2021

Brian always takes excellent care of me and my vehicle. Service is always fast and very very good. More

by 1tdlcon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Nov 16, 2021 -

Oklahoma City Volkswagen responded

Our Oklahoma City Volkswagen family appreciates your support! We are pleased to hear that we were able to assist you, while providing you a superior service! Our OKC VW Service team & your advisor Brian will be happy to hear about your positive experiences from check in to check out! Our OKC VW team thank you for choosing your only locally owned and operated VW Dealer in OKC! Our OKCVW team is always here to serve you! We look forward to your continued support and seeing you at your next service appointment! Thank you! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

November 14, 2021

Levi will LIE HIS WAY INTO YOUR CREDIT AND THEN PASS YOU ONTO SOMEONE ELSE TO CONTINUE THE SCREWING. DOO NOT TRUST HIM. More

by Blake
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Maritt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Oklahoma City Volkswagen responded

Thank you for taking the time to provide feedback that continuously helps our team at Oklahoma City Volkswagen improve. We apologize we did not meet your expectations during the purchase process. At Oklahoma City Volkswagen, we take dignity in the trust we’ve earned with our customers who are family to us. The OKC VW sales team works rigorously to never waver from our #1 goal to provide superior customer service. We all have Maserati dreams and we apologize we broke your trust with reality. As it may be too late to reconcile, our OKC VW team will work hard to earn your business in the future. Please feel free to contact us anytime. wecare@okcvw.com “Servicing You, and Nothing Else!” Your team at Oklahoma City Volkswagen

November 09, 2021

The people in the service department here always go above and beyond I have been to other dealerships and they were not the nicest or as attentive. Also they caused damage to my vehicles frame and provided a More

by justin.r.reeves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Tammy Chadwick
Report | Print
Nov 09, 2021 -

Oklahoma City Volkswagen responded

Thank you for taking the time out of your day to leave us a review!! Our Oklahoma City Volkswagen team will be stoked to hear your kind words! We are pleased to hear that we were able to assist you with the attention your VW Atlas deserved! Our team at OKCVW is always here to resolve another dealerships service lapse! Our OKC VW Service team will be happy to hear about your positive experience from checking in your Atlas, to checking out! Our OKCVW team sends a big thank you for choosing your only locally owned and driven Volkswagen Dealer of OKC! Our OKCVW team is always here to serve you! We look forward to seeing you at your next service visit! Thank you! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

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