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Olathe Dodge Chrysler Jeep RAM

Olathe, KS

4.1
6,128 Reviews
Here at Olathe Dodge Chrysler Jeep Ram, our service and reputation defines who we are as a dealership. Our goal is to reach our community and be able to offer quality service for everyone. With more than 1,000 vehicles on 17 acres, we have the largest inventory in Kansas. Our Express Lane offers appointment free oil changes. We have the Midwest’s largest service center to take care of any problem, big or small. We have a staff of friendly individuals dedicated to customer satisfaction. We look forward to working with and respecting YOU, the customer! We are located at 15500 W 117th St, Olathe, KS 66062.
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15500 W 117th Street

Olathe, KS

66062

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Showing 6,128 reviews

October 21, 2023

No such thing as express service for oil change even with an appointment. I would continue to use dealership if it has oil change in one hour or less. 2.5 hours with an appointment is just too long. More

by mkuckelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn King
Oct 23, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Mkuckelman, I'm sorry to learn that your recent oil change service took longer than expected. We understand how valuable time is and we aim for efficiency in all our services. Your feedback will be taken into account as we continually work on improving our processes. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Tony Acock - Service Manager - 9137803700

October 21, 2023

Communication is poor. The dealership needs to be better at this. I’ve been waiting on recall parts. More

by m.bibbs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn King
Oct 23, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

This is disappointing to read and we appreciate your feedback. We never want a customer to feel this way and hope you'll reach out to discuss this at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

October 20, 2023

Appointment promulgation was easy. I was 30 min early and Ashton took care of me immediately. Vehicle was serviced and I was on my way in 67 minutes. Nice job. More

by pbrownfive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Oct 23, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that your recent appointment went smoothly at Olathe Dodge Chrysler Jeep Ram. Ashton will be pleased to learn of your positive feedback! Safe travels until we see you next time.

October 20, 2023

Very professional and let me know when the car was available for pickup without me having to call More

by Kirk_don
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn King
Oct 23, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for sharing your experience! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Olathe Dodge Chrysler Jeep Ram Team

October 20, 2023

Dawson respected our time and showed us exactly what we asked for quickly. After the sell he continued to be accommodating helping us get our appointment for a protective coat applied to our vehicle along More

by alyssahavens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Espitia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawson Leimkuhler
Oct 23, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that Dawson was able to assist you efficiently and effectively at Olathe Dodge Chrysler Jeep Ram. It's great hearing how he continued his excellent service even after the sale! Enjoy your new vehicle, and thanks for sharing your experience with us!

October 19, 2023

Good service, very long wait. No updates. Had to check vehicle status myself. JB I'll be back. I hope you have adequate help. JB More

by JB800
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Stan Wilhite
Oct 19, 2023 -

JB800 responded

Ive been a customer for many years. Ive bought 3 vehicles here. Wait time has really increased. 3 hours for an oil change is too long. I really don't want to go the an instant oil change but i might. This is supposed to be the express lane. JB

Oct 20, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We understand your concerns and will use this feedback to help improve our service & efficiency moving forward. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Tony Acock - Service Manager - 9137803700

October 19, 2023

The experience was awesome and the associates were polite and knowledgeable. I was very impressed and will continue to get all my services there More

by smittyo11951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Blaze, Brian Harmon, Tony Acock
Oct 20, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're delighted to know you had an awesome experience with our team at Olathe Dodge Chrysler Jeep Ram! We look forward to assisting you with all your future services. Thanks for the review!

October 19, 2023

We enjoyed the attention given to us by Mike Powers! We don’t know who Saunders is. More

by itsbobiverson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Posey
Oct 20, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind review! Mike & the rest of the team hope to see you again next time here at Olathe Dodge Chrysler Jeep Ram!

October 18, 2023

They did not fix my truck. Not even able to get the engine light off or diagnose the issue properly. They had no problem charging me over $2800 though. I would never bring anot More

by Kellymale26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Nicholson, Jackson Blaze
Oct 19, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for reaching out, Kelly. I'm sorry to hear your issues have not been resolved and would like the opportunity to discuss the situation with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thanks again, Tony Acock - Service Manager - 9137803700

October 18, 2023

Took way to long to get an update on what was wrong with my car. There was also way to much turnover at this dealership. Most likely will not be going back for a new car when I am ready. More

by RCARBAH
Recommend Dealer
No
Employees Worked With
Jackson Blaze, Jackson Blaze
Oct 19, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. I'm sorry to hear about the lack of updates you received and will make sure this feedback gets addressed with our team so we can take steps to improve our service & communication moving forward. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Tony Acock - Service Manager - 9137803700

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