Olathe Dodge Chrysler Jeep RAM

They worked hard to get parts for my ecodiesel fuel pump recall. Staff very friendly and Stan my service advisor went out of his way to handle my warranty claim. Definitely will continue to use them recall. Staff very friendly and Stan my service advisor went out of his way to handle my warranty claim. Definitely will continue to use them More

Service took longer than expected. Chris said that he entered data incorrectly. Wasn't notified when parts were delivered. Chris said that he entered data incorrectly. Wasn't notified when parts were delivered. More

I didn't have alot of time but stopped in and stan got me in and out and notified me when they were done so I could get back to work. A+ in my book me in and out and notified me when they were done so I could get back to work. A+ in my book More

Stan went above and beyond to keep me informed on the recall for my truck. He also multiple times asked if I needed anything else. Thank you recall for my truck. He also multiple times asked if I needed anything else. Thank you More

I turned my vehicle in at 7:30am, with an appointment and didn’t get a diagnosis of the issue until 6pm and was charged $290. I got the same diagnosis from another service center within 15 minutes for free o didn’t get a diagnosis of the issue until 6pm and was charged $290. I got the same diagnosis from another service center within 15 minutes for free on another day. I get the feeling these guys plugged it in and failed to do any research into whether a sensor was bad or whether it was a bad part. More

Poor communication is the major problem. Face to face all seems fine, once you leave they forget you… After 3pm it’s like the phone system goes off line… I sensed a true frustration betwe Face to face all seems fine, once you leave they forget you… After 3pm it’s like the phone system goes off line… I sensed a true frustration between the different departments, phone operators, parts and service reps… The service reps seem to be reactive in their service plan rather than proactive … For example when I would call after the time I was supposed to have been updated on service progress Service advisor gets on the phone, starts conversation by “what is going on” Gee I don’t know you tell me, what other reason would I be calling for? I was glad to get my truck out of there, so far truck runs fine. More

I was greeted immediately upon entering the dealership. Offered water and a place to get comfortable. Transaction went as planned…No surprises. Offered water and a place to get comfortable. Transaction went as planned…No surprises. More

Steering wheel and touch screen had oil and or grease on them. A complimentary car wash would be welcome. Pick up took 30 minutes, had to ask receptionist if car was coming. That was second time that happen them. A complimentary car wash would be welcome. Pick up took 30 minutes, had to ask receptionist if car was coming. That was second time that happened at service pickup. More

Oil change and an axle sensor replacement. Seemless and easy with a loaner for the warranty work. Seemless and easy with a loaner for the warranty work. More

Your dealership has been very helpful with our Jeep. Joshua Scudder, was very helpful getting our vehicle fixed and back to us. I would recommend your dealership, and Joshua the service writer. Thank Joshua Scudder, was very helpful getting our vehicle fixed and back to us. I would recommend your dealership, and Joshua the service writer. Thank you for the quality repair. More