Olathe Dodge Chrysler Jeep RAM - Service Center

Have bought a vehicle in the past . Good experience and will purchase again in the future Good experience and will purchase again in the future More

Anthony and Clayton in Express Lane both did a fantastic job on my Friday, May 27 oil change entire rotation job on my Friday, May 27 oil change entire rotation More

I did not buy my Dodge 2500 at Olathe but experienced transmission issues. Small dealer I purchased it from could not get it in. Jake Todd (Service Manager) went above and beyond isolating a unique roo transmission issues. Small dealer I purchased it from could not get it in. Jake Todd (Service Manager) went above and beyond isolating a unique root cause here and found a solution. One sees that Jake cares about his mission and customer service. He stayed on task and kept digging until he found a solution. My hope would be his team recognizes this effort. Above and beyond. I lead a very large chemical business so appreciate Todd's dedication. Steve B. More

Original problem was not solved, so I had to make a return appointment. Manifold sound is worse than when I originally took it in. Fortunately my Service Rep was quick to make the follow up appointment return appointment. Manifold sound is worse than when I originally took it in. Fortunately my Service Rep was quick to make the follow up appointment though I have to wait three days. I expect they’ll make it right. More

Great experience as usual. The guys are always quick and accurate. Makes for a great customer service experience! The guys are always quick and accurate. Makes for a great customer service experience! More

Great service, vehicle delivered back to me very timely as promised. I’ve always been a customer of Olathe Dodge as promised. I’ve always been a customer of Olathe Dodge More

Always have great service and are quick and efficient when I am getting any kind of service work done. Above and beyond when I am getting any kind of service work done. Above and beyond More

Fast and friendly service. Was able to get my car in for oil change and schedule appointment for new tires Was able to get my car in for oil change and schedule appointment for new tires More

If you have a service contract/warranty BEWARE! !! This dealership is terrible at diagnosing problems and fixing things the first, second, or even a third time, and throughout the process they are i !! This dealership is terrible at diagnosing problems and fixing things the first, second, or even a third time, and throughout the process they are installing parts that are not needed and billing them to your service contract. And if you have a contract like they sold me, it has a limitation on how much they will pay over time. In a three year span, they literally used up my service contract on my 2007 Jeep Grand Cherokee Limited 5.7L that currently has less than 108,000 miles. The first major charge was for a coolant leak. It would only leak after the vehicle cooled down and sat overnight. They could not determine if it was the metal heater hose tube running from the front of the engine to the back or the driver side head gasket. It was most likely the coolant tube as it was rusty and corroded, and there was no signs of coolant in the engine oil. But instead of doing the cheaper tube replacement first and seeing if it fixed the problem, they did both, and also replaced the engine cooler,trans cooler,a/c condenser just in case there was contamination. The total bill to the service contract was over $5500. The next repair was the heater core, which also turned out to be transmission cooling line which somehow also got transmission oil into the passenger compartment ruining the carpet and padding underneath. Another $4300 charged to the service contract. Last summer they finally used up my warranty (claims exceeded retail value) trying to fix a non-start issue that after replacing 3 computers and the starter, turned out to be just the neutral safety switch. It was in the shop 4 different times from May to August, and over $4500 was charged to the service contract before I was informed by my service advisor it was used up. When I informed them of all the previous repairs that were made that summer that did not fix the issue, they said they would cover the difference. That is when they finally found the issue was just the shift interlock module. After 4 months it was finally fixed but now I did not have a warranty that would pay on any further repairs, even though it was supposed to be good for another year. I was concerned about keeping this vehicle without a warranty in place but was told by Jeff Soloman that they would take of me if anything happened over the next year. When my transmission started having issues at Christmas time, neither the service manager Jacob Todd nor Jeff Soloman were available to meet with me in person or reply to my calls. I ended up having to go somewhere else to have my transmission rebuilt. I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!!!!! More

Very fast service. Very friendly, customer service oriented and interested in accomplishing my goals. Thanks Very friendly, customer service oriented and interested in accomplishing my goals. Thanks More