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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,325 Reviews

2,325 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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November 24, 2020

Great service in a safe and fast manner. Michael Croft got my Jeep serviced quickly and efficiently. During the pandemic, I felt safe and knew my car would be taken care of. More

by Tammy Gros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael "Rocky" Croft
Nov 24, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to review us, Tammy! We appreciate your support and are thrilled to hear that Michael delivered such a safe and efficient service experience. We hope to work with you again at Olathe Dodge Chrysler Jeep Ram!

November 11, 2020

Service department is great to work with. They rescheduled my appointment for another date when I could not make it. The personnel were courteous, the waiting room was adequate and the wait time w More

by Ladd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trent Ireland
Nov 11, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that the team earned your five-stars. Safe travels and we hope to work with you again at Olathe Dodge Chrysler Jeep Ram!

November 06, 2020

COMPLETELY satisfied as always with service department who always go above and beyond!! My serviceman, Anthony, was AWESOME 👏🏻!!! My amazing experience with this dealership started with my incredible More

by tssbelle01
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Liz McMullen, Anthony Slattery, Anthony Dominguez
Nov 06, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

We love having you as an Olathe Dodge Chrysler Jeep Ram customer! Thank you so much for the rave review of our Service Department and for mentioning Anthony and Liz. It really makes us happy to know that you're satisfied with our service.

October 28, 2020

Exceptional service, quick turn-around, and the service employee was very personable. The vehicle was returned clean on the inside - no complaints! Thank you so much! More

by R. Douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael "Rocky" Croft
Oct 28, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

We're so glad we could assist you and make your service experience exceptional! Thank you for trusting Olathe Dodge Chrysler Jeep Ram with your vehicle and your business!

October 27, 2020

I appreciated the service person in the Express Lane listening to my concerns and ensuring inspections I requested were carried out. I was in and out in an hour. More

by 300HemiAWD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Express Lane name unknown
Oct 28, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

It's great to hear that all of your concerns were addressed and that you got back on the roads in a timely manner. Thank you for sharing this feedback! Our team at Olathe Dodge Chrysler Jeep Ram appreciates your support.

October 13, 2020

Words can not say anything about the Service I have received! I am so thankful for the hard working men and women that took the best care, and extra steps to ensure that it was done correct, and with p More

by jhendrickson1290pe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Drew
Oct 13, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the glowing review! We are delighted to hear that you've been satisfied with our service and that you drive home from Olathe Dodge Chrysler Jeep Ram a satisfied customer. Hope to see you down the road!

October 09, 2020

Thanks for doing a great job Rocky. You and your staff have done great work for years now. Please keep up the good work my friends. More

by JK Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael "Rocky" Croft
Oct 12, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review! We are so glad you enjoyed working with Rocky and our team here at Olathe Dodge Chrysler Jeep Ram, and we will certainly pass along your kind words. We hope to see you again sometime!

October 08, 2020

My car has been in the shop five out of the last six weeks. Today makes the fifth visit for the same issue.Can’t get anyone in charge to call me back either More

by ms4jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Sheafer, Kevin Lawyer, Trent Ireland, Bob Purvis
Oct 22, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

I sincerely apologize for the lack of communication on our end. I would be more than willing to speak with you directly about your concerns. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Bob Purvis - Service Manager - 913-780-3700

Oct 22, 2020 -

ms4jones responded

Bob, you know exactly who I am. 2019 teal renegade. I still haven’t gotten a call from Jason

October 01, 2020

Very dissatisfied! Took our 2018 Dodge Ram truck in for Very dissatisfied! Took our 2018 Dodge Ram truck in for body work on August 19. Also asked them to do an oil change; a minor repair to lining of fen More

by Mopar2018
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tyler, Bob Purvis
Oct 15, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

This is a concerning review to read, and it does sound like there was a miscommunication here between our different departments. I will be sure to share this feedback with my team and work to improve our process going forward. I would also be more than willing to speak with you directly about your sunroof to ensure we get this taken care of for you. If you are interested, please don't hesitate to give me a call. Thank you, Bob Purvis - Service Manager - 913-780-3700

Oct 22, 2020 -

Mopar2018 responded

I left a message for Bob on Monday, October 19 to try and make an appointment to make this right. Today is Thursday, October 22 and I haven’t heard back.

Oct 22, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for letting us know. Bob should be reaching out to you. You can also email him at bpurvis@olathedcj.com

Nov 10, 2020 -

Mopar2018 responded

Update: Sunroof repair scheduled with Bob Purvis. Repair is now complete 11.16.2020 Unfortunately the issue is not resolved. Sunroof is still rattling after Olathe Dodge had it for 4 days. Very frustrating!

September 19, 2020

Quick diagnosis, excellent service, and quick turnaround time. The technicians were knowledgeable and didn’t try to up sell me on services I didn’t need. More

by Steve F KS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Sep 20, 2020 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for leaving Olathe Dodge Chrysler Jeep Ram a review. I am glad to hear that our service team was such a pleasure to work with!

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