Olathe Dodge Chrysler Jeep RAM - Service Center

SERVICE MANAGER RUDE COULD NOT REPAIR MY VAN AFTER 3 WEEKS..... GUY THAT SAID HE WAS THE SERVICE MANAGER MOUTRAY RUDE AND ARROGANT HAD EQUIPMENT MISSING FROM VAN BECAUSE COULD NOT REPAIR MY VAN AFTER 3 WEEKS..... GUY THAT SAID HE WAS THE SERVICE MANAGER MOUTRAY RUDE AND ARROGANT HAD EQUIPMENT MISSING FROM VAN BECAUSE THEY DIDNT LOCK VAN..... AVOID AT ALL COSTS More

Touched by a group of ANGELS On June 3, 2016 my husband ( Terry) & I were touched by a group of Angels, the vehicle rental department at Olathe Dodge . We were on our way to picku On June 3, 2016 my husband ( Terry) & I were touched by a group of Angels, the vehicle rental department at Olathe Dodge . We were on our way to pickup a rental car from Budget car rental ; when our fuel pump went out. We tried & tried to contact Budget with no luck. Terry Googled Rental car companies . He called several numbers; finally reached a human. It was our group of angels @ Olathe Dodge Rental. Well it had been more than an hour since we broke down ; I thought great what now? Terry got a confused look on his face and said ok that would be AMAZING. They actually came and picked us up, we went back and signed the paperwork & sent us on our way It amazed us how over and beyond they went to help us. We did make it to St. Louis Mo to the 40th anniversary concert of Boston that Randy Raley gave us tickets to. I guess you can say it was More Than A Feeling; it really happened thanks to the group of Angels at Olathe Dodge. Thank you for your service. More

Great experience From walking in the door, to leaving in my Jeep, I felt very comfortable. Treated me like I was their only customer at that time, and made me feel From walking in the door, to leaving in my Jeep, I felt very comfortable. Treated me like I was their only customer at that time, and made me feel like my patronage was appreciated. Will definitely be a return customer More

Untrained Techs and Aggressive Manager Stay AWAY from the SERVICE DEPARTMENT! They weren't able to solve a in-warranty wiring issue after three attempts! Finally the manager blames m Stay AWAY from the SERVICE DEPARTMENT! They weren't able to solve a in-warranty wiring issue after three attempts! Finally the manager blames me and claims "the wiring from your GPS is the issue" . I have a suction mounted external Garmin which has nothing to do with it. He still insisted there were after market wires in there that caused the problem. He asked for $175 to remove "the wires" and fix it!! I refused. After reading up about it today, I opened up the dash. Wasn't able to find any wire that looked out of place or aftermarket. I did find the wire they had "fixed". It wasn't soldered together but instead was held on by half a twist. No wonder it would randomly stop working. Fixed it up and it works perfect! I also managed to put the panel back without a gap, something they said "Isn't possible once you open it up." What kind of a service department are you running when your tech can't even correctly twist two wires and solder it? And then you blame the customer and demand money? It took me a few minutes of research and half an hour. The "tech" couldn't fix it in three attempts. Save the effort. Go someplace else. More

WOW vehicle buying is fun again Had over 513,000 miles (no xxxx) on my '98 Wrangler so it was time for a new one. I first checked with the Service Department to see if it was practic Had over 513,000 miles (no xxxx) on my '98 Wrangler so it was time for a new one. I first checked with the Service Department to see if it was practical to squeeze just a few more miles out of the old ride. Mike, Jr., Andy, and Jerry were all courteous, friendly, and very easy to deal with. Well after the service consolation I decided I wanted a new Wrangler so Mike Sr. took over. What a pleasure it was to deal with him. He was incredibly knowledgable and answered all my questions. Then he asked me some questions of his own so he could help me pick the best possible vehicle with the best options within my price range. His guidance helped me choose the jeep that was exactly right for me. It was just a fantastic experience that made purchasing a vehicle fun again. More

Service has made me feel cheated. I took my Ram in to have them tell me why it dies when I power down at a stop sign. They couldn't even get it to die but suggested my battery needed I took my Ram in to have them tell me why it dies when I power down at a stop sign. They couldn't even get it to die but suggested my battery needed replacing (200.00) really 200! and found a ton of other things they could charge me for but never fixed the real problem. 1800.00 later the truck still dies three or four times a day, the battery 2 months later still does not need replacing nor does all the other issues they suggested I needed done. The 1800 was for a simple front brake job that went horribly wrong somehow in their shop. No confidence in them to ever work on my truck again. Took it to SM Ford and they diagnosed the problem right away. Wish I had my 1800 back cause I feel like I got taken., More

Great Customer Service! We have bought several Jeeps from Olathe Jeep and we have had great experiences with Mike Sr, Mike Jr, John and Jeff! We have nothing but good things We have bought several Jeeps from Olathe Jeep and we have had great experiences with Mike Sr, Mike Jr, John and Jeff! We have nothing but good things to say! More

fast and friendly I was on the drive and a young advisor greeted us named Rocky to assist my son that I had brought there after a great experience on my own vehicle and I was on the drive and a young advisor greeted us named Rocky to assist my son that I had brought there after a great experience on my own vehicle and he was awsome More

2012 Dodge Durango Several Recall Items My wife brought in her 2012 Dodge Durango to get several recall items fixed and in doing so she found out there were several more that were fixed at t My wife brought in her 2012 Dodge Durango to get several recall items fixed and in doing so she found out there were several more that were fixed at the same time. The service was professional and quick. More

Excellent Customer Service On October 27, 2015 I took my 2015 Dodge Grand Caravan to Olathe Dodge for routine service. I was extremely satisfied with the service I received fro On October 27, 2015 I took my 2015 Dodge Grand Caravan to Olathe Dodge for routine service. I was extremely satisfied with the service I received from the young man who checked me in and he also explained everything that was checked on my vehicle once service was completed. I want to know that my van is always well cared for and when I drove away from the dealership I knew, without a doubt, that my van had received the best service possible and the customer care I received was also the best! Thanks so much! Carolyn Elder More