Olathe Dodge Chrysler Jeep RAM - Service Center

Service Department Performance Warranty service was preformed as required. All personnel were courteous and work was done on time as promised. The waiting room was only fair in appe Warranty service was preformed as required. All personnel were courteous and work was done on time as promised. The waiting room was only fair in appearance. More

Service department i Advisor was good. Tech left car filthy. finger prints everywhere. Car left looking worse than it came I. Found unknown set of keys in the car. Advisor was good. Tech left car filthy. finger prints everywhere. Car left looking worse than it came I. Found unknown set of keys in the car. More

Outstanding Very friendly and knowledgeable staff and quick service. I was provided an easy to understand summary after work was completed as well as an explanati Very friendly and knowledgeable staff and quick service. I was provided an easy to understand summary after work was completed as well as an explanation from the staff member. Awesome experience all around. More

Great Customer Service I had an apt at 9 am. When I arrived they had several other customers at the same time. They got my vehicle right in, fixed the issue and back out in I had an apt at 9 am. When I arrived they had several other customers at the same time. They got my vehicle right in, fixed the issue and back out in a reasonable amount of ltime. More

No loaner, extended warranty plus didn't cover parts. Fuel pump and actuator went out on transit 350. Jake the service guy fought with warranty to get parts covered. Jake was very professional and prompt Fuel pump and actuator went out on transit 350. Jake the service guy fought with warranty to get parts covered. Jake was very professional and prompt with relaying information. Not his fault mopar warranty doesn't cover the parts. No loaner vehicle was rather inconvent. I wouldn't have rode with the tow truck for that. Never received rental either. To much of a hassle to not be given a vehicle my pregnant wife and 2 kids could use. 14 passenger van broke down Monday. Had it trouble shot on Tuesday and would have had it back Wednesday if I had just bought the parts and paid for labor. But fighting with warranty cost two days of down time. Jake had the job done by 1130 am on Friday and told me it was ready for pick up by 1pm Friday. That's after ordering parts late Thursday. Jake was fantastic. Warranty and lack of loaner was not. Next time I will call all the local dealerships to see which one has loaners before towing to dealership. More

Diagnostic test I took my truck up to get an issue diagnosed the first time they could not figure out what it was. I started having more issues and took it up again I took my truck up to get an issue diagnosed the first time they could not figure out what it was. I started having more issues and took it up again they had my truck for 2 days and they knew what was wrong after the first day. Had to call up there 5 times on the second day just to get someone to tell me what was wrong with it and never got an answer. Ended up going up there and still had to wait 15 min just for them to get my info and tell me what was wrong they said it would cost 4100 to fix my truck and I found someone to do it for 1700. How is it that one shop costs over twice as much to fix something. It was beyond ridiculous. More

Ouick service Dropped off on a Friday and thought it would take time but was done in 45 minutes or less. Very polite and got everything done. Dropped off on a Friday and thought it would take time but was done in 45 minutes or less. Very polite and got everything done. More

Service Oil change, Tire Rotation and Technical opinion are just a few of the friendly and professional staff at Olathe Dodge. They are my #1 Dealer for over Oil change, Tire Rotation and Technical opinion are just a few of the friendly and professional staff at Olathe Dodge. They are my #1 Dealer for over five years and going strong! More

Perfect !! Fast service, friendly service! Waiting area pleasant! Nice atmosphere, representatives helpful... no more wotfs to add.perfect experience, thank you Fast service, friendly service! Waiting area pleasant! Nice atmosphere, representatives helpful... no more wotfs to add.perfect experience, thank you mitch l. Vanbebber much appreciated More

Trans problem not corrected, again! Second time I brought my ram 1500 in for a hard downshifting issue, also requested a 4 wheel alignment. Trans still downshifts hard...no improvement, Second time I brought my ram 1500 in for a hard downshifting issue, also requested a 4 wheel alignment. Trans still downshifts hard...no improvement, and they couldn't do an alignment because my wheels were too big??? 33 inch tires! I've gotten 2 alignments with the wheels I have on from other shops! Didnt call me at all throughout the process, I had to call two times to figure out the status of my truck after they said they would call ME! Also the man I spoke to the second time I called in was pretty rude. Very unsatisfied customer here! More