Olathe Dodge Chrysler Jeep RAM - Service Center

Service Department Just wanted someone to know what a great service Department you have. We live in Ponca City Oklahoma and my wife was there attending a meeting with Ph Just wanted someone to know what a great service Department you have. We live in Ponca City Oklahoma and my wife was there attending a meeting with Phillips and as she was leaving her motel her cars water pump went out, so she called your dealership and talked with Jerry and Mike Jr. They called a tow truck and picked her car up and made arrangements to get her to her meeting. While she was in her meeting they fixed her car. Thank you for being a blessing for her when she was so far from home. You guys are AWESOME! Thank You Scott Ingram PS Hope I marked the right service managers. More

started out bad but ended well I had originally posted a negative review but Kevin called and made this right ...thank you they had charged for removing a couple of bolts when we I had originally posted a negative review but Kevin called and made this right ...thank you they had charged for removing a couple of bolts when we could have done it ourselves but all is well now Jason is still rude though More

Exceptional Service Brought in Wrangler for minor warranty repairs. Jacob, service advisor, was courtious and respectfull of my time. They always ensured the repairs wer Brought in Wrangler for minor warranty repairs. Jacob, service advisor, was courtious and respectfull of my time. They always ensured the repairs were made correctly and I was completely satisfied. Well done, as I highly recommend this dealership to all my Jeep friends. More

Oil Change Chance Edwards did a great job at customer service today during my oil change. He was helpful, descriptive, and courteous. I was in and out in 30 minu Chance Edwards did a great job at customer service today during my oil change. He was helpful, descriptive, and courteous. I was in and out in 30 minutes. More

Personal Service Michael always provides excellent and friendly service. He exibits a genuine interest in taking care of the customer as soon as they arrive. With many Michael always provides excellent and friendly service. He exibits a genuine interest in taking care of the customer as soon as they arrive. With many service centers to choose from, the personal service is what sets this one apart. More

Horrible- stay away from them. If I could give a 0 (zero) star I would. They are super nice to you and talk to you non stop when you are in the process of buying a vehicle. Once you If I could give a 0 (zero) star I would. They are super nice to you and talk to you non stop when you are in the process of buying a vehicle. Once you have completed that process, it's all down hill from there. I have never had such poor quality of work and/or customer service in my life. I bought my vehicle new and came back during the warranty time for oil changes/tire rotations/tire checks/alignments/etc. I have never had a company mess something up so many times and not take responsibility for what they have done. I have left numerous times and by the time I got home I was leaking oil because they didn't screw the filter on tight enough, but they always state "I must of done something on the ride home." They refused to put more oil in until I paid for the extra that I have lost. I have got my tires checked for low air multiple times and by the time I got home and get back to my vehicle the next morning my rim was sitting on the ground. After I called back to the service department to explain what was going on since I was just there the day before for the same tire. They told me that I did something while driving and I WOULD have to pay for my SUV to be towed up to the Olathe Dealership and pay to have the tire fixed. I ended up going to "Discount Tire" and they fixed it FOR FREE when it wasn't their fault. Dodge ended up breaking the valve while putting the tire back on the rim, but refused to fix it. I have had scratches and dents in my vehicle after they have worked on it and it's always "you must have done something on the way home." These are just a few examples of how poor of work and customer service The Olathe Dodge is. I would NOT, definitely NOT recommend ANYMORE to buy, sell, or have any work done by you people. Very disappointed in any business that you offer. More

Great service had shuttle service if I didn't want to wait very nice waiting room with super great technicians won't ever go anywhere else for service had shuttle service if I didn't want to wait very nice waiting room with super great technicians won't ever go anywhere else for service More

New Car Mike did a great job in getting my new car to my price range and answering every question we had. The experience itself was great and I would recomme Mike did a great job in getting my new car to my price range and answering every question we had. The experience itself was great and I would recommend this dealership to anyone. More

Outstanding Service TRUST is important in transactions. I have had the pleasure of working with Michael Croft for the last two years and it has been an excellent associat TRUST is important in transactions. I have had the pleasure of working with Michael Croft for the last two years and it has been an excellent association. He has helped me keep my 2012 Grand Cherokee in excellent condition. I have purchased new tires from him, an item that I would never have thought to do with any other Dealer or make of car in the past. The other service advisors at this location are also very good, but I feel that I have a special relationship with Michael. I know that whatever Michael recommends will ultimately be to my advantage. I'm sure that other customers who have dealt with Michael must feel the same as me. Thank You Michael for all you do, Carl More

Treated Like a Valued Customer I had just pulled in and the Service Advisor, Chance Edwards, was at my window to determine what I needed to have done to my van. My van was serviced I had just pulled in and the Service Advisor, Chance Edwards, was at my window to determine what I needed to have done to my van. My van was serviced very quickly, it was washed because the gravel road I travel daily had coated it with dust, and I was on my way with a very short wait. Mr. Edwards was very pleasant and helpful. More