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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,386 Reviews

2,386 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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December 10, 2024

Very professional and on time Lucas is exceptional in communication and set expectations as well as friendly More

by SUNSCAPE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for sharing your thoughts about your experience with Olathe Dodge Chrysler Jeep RAM. Lucas and our team appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

December 08, 2024

My contact person became sick so i want able to speak with him for most of the time my vehicle was in the shop. The dealership themselves were difficult to contact. I could usually get to a voicemail but More

by Ty-Po
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Lucas Kay Service Manager 913-780-3700

December 07, 2024

Stan was great and hope to have him again on my next visit to Olathe Jeep. More

by mikepresler84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
Dec 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mike, and it's great to hear about your excellent experience here at Olathe Dodge Chrysler Jeep RAM. Lucas Kay Service Manager 913-780-3700

December 06, 2024

Haven't had my Jeep very long and was frustrated when a dash light came on. Took it in, and thankfully they were able to get everything covered under warranty. Was in and out in a couple hours More

by JLadd4420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Dearing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite, Jesse Venzor, Tanner Walker
Dec 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Lucas Kay Service Manager 913-780-3700

December 04, 2024

Very very personable on time service. Very very clean.and I would recommend there service More

by Steven mhurla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Venzor
Dec 05, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We are very happy to have provided you with such a positive experience, Steven! We sincerely value your business and look forward to your next visit. Lucas Kay Service Manager 913-780-3700

December 04, 2024

I didn’t get status updates timely enough. I had to call to figure out what was going on and then when I picked up my vehicle, nothing was actually worked on and it was with the repair shop f More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sebelski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, Jeff, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

December 04, 2024

An oil change and tire rotation was made super easy by Luke. Great communication and no surprises. More

by sspurgeon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Johnson
Dec 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

It's great to hear that Luke was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Olathe Dodge Chrysler Jeep RAM! Lucas Kay Service Manager 913-780-3700

December 04, 2024

Great service since drop off. I was able to wait there and the team was efficient and helped me out with a quote. I wish I would have received the diagnostic align with the quote More

by Lluis Altimires
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the person and not everyone has a photo so it’s hard to rate an employee
Dec 05, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Lucas Kay Service Manager 913-780-3700

December 04, 2024

Service was great. I’d initially expected the job to be done in several weeks and it was finished in six days. Quotes were comparable to other shops in the area that di More

by Caleb Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
Dec 05, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you, Caleb, for sharing about your experience with Olathe Dodge Chrysler Jeep RAM. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

December 03, 2024

Stan, the gentleman who handled my service was above and beyond helpful. I could not be more pleased with the service I received More

by jim.clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
Dec 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Jim, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Stan met your expectations. Thank you for choosing Olathe Dodge Chrysler Jeep RAM, we look forward to having you as a valued customer for many years to come! Lucas Kay Service Manager 913-780-3700

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