Olathe Dodge Chrysler Jeep RAM - Service Center

I set an appointment to get my oil change and tire rotation done on my truck, when I arrived acid service writer, if the Txt can look at why my vehicle would die after hitting stoplights and signs. Al rotation done on my truck, when I arrived acid service writer, if the Txt can look at why my vehicle would die after hitting stoplights and signs. Also check out an oil leak I have underneath. Service I set an appointment to get my oil change and tire rotation done on my truck, when I arrived acid service writer, if the Txt can look at why my vehicle would die after hitting stoplights and signs. Also check out a oil leak I have underneath. Service writer told me they do not have time to check out my vehicle since they have 120 other customers needing their vehicle checked. After they completed the service on my vehicle they rushed me over to pay for the service, stood there until I paid. Did not give me a printout The multi point inspection that all dealerships are supposed to be doing. Felt like I was just another ticket and a paycheck for them. Very unsatisfied! They did not even clean up after changing the oil! More

Good people…. They supposed gonna change my diesel pressure pump in the recall. I have around two weeks waiting for this work. Hopefully by the next week it’s They supposed gonna change my diesel pressure pump in the recall. I have around two weeks waiting for this work. Hopefully by the next week it’s gonna be done More

First appointment was given for late in the afternoon. Service said sorry not enough time to perform this recall. Rescheduled brought in the day before and left it all signed in for a 7:30 a.m. appointmen Service said sorry not enough time to perform this recall. Rescheduled brought in the day before and left it all signed in for a 7:30 a.m. appointment.Started calling it 2:00 p.m. to see status of car. Took an hour to get somebody to find service guy to say oh yeah it's done just doing the paperwork now. Like a week later I get a your car should be ready soon notice. And then a couple days later a how was your service yesterday. Really stay on top of stuff More

Beautiful facility, bright, clean, comfortable, with courteous employees. Perfect, except the refreshment area is limited to coffee and water. Missed the complementary snacks, baked goods, nuts, and sof courteous employees. Perfect, except the refreshment area is limited to coffee and water. Missed the complementary snacks, baked goods, nuts, and soft drinks that we’ve enjoyed at other dealerships. More

Poor service overpriced service long wait times go elsewhere and find someone who wants your business elsewhere and find someone who wants your business More

The dealership mechanical repairs are great. All work has been done professionally and correctly. My biggest complaint is the lack of communication with my recent service advisor. I understand t All work has been done professionally and correctly. My biggest complaint is the lack of communication with my recent service advisor. I understand they have more clients than just myself at any given time. There's absolutely no excuse for never responding to a message sent to them. I had questions and also additional concerns with my vehicle that were completely ignored. My vehicle sat for over a week even though it was scheduled for repairs Wednesday. I did not hear anything from the service manager until the vehicle was ready to be picked up the following Monday. I'm still waiting for someone to contact me about the rental reimbursement for the actual repair time approved through the warranty company the long period of time for rental was unnecessary. If my repairs would have been completed earlier. I brought my vehicle in unscheduled Friday morning my service manager was Josh and he was the one who said that the soonest they could make the repairs would be Wednesday. Friday a technician had already determined that it was just an injector issue. So my biggest complaint here is that after Friday afternoon the day I brought it in, I heard absolutely nothing about the progress or a completed day. other than the initial Wednesday time frame. until it was ready for me to pickup. I had additional rental expenses that I shouldn't have had. The warranty company is covering two days of the 10 plus days of the rental is what Josh said when he contacted the warranty company for approval. I want to keep using this dealership for repairs because the work by the mechanics is excellent and also honest. Communication is vital to me and if I'm not receiving responses to questions and also updates from my service advisor in a reasonable time frame it definitely is frustrating to say the least. More

I was told a price and the price changed from what I was told when I went to pay. I cant bring my vehicles into a place where people lie and use sales tactics to try and extract more money without me knowin told when I went to pay. I cant bring my vehicles into a place where people lie and use sales tactics to try and extract more money without me knowing about it beforehand. I would give the dealership zero stars and will spread the word between anyone I come in contact with. More

They need to get the people who quote prices for service on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 More

Helped in no time. Was very appreciative with Stan and how he jumped on the project. Was very appreciative with Stan and how he jumped on the project. More