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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,355 Reviews

2,355 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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May 18, 2024

Poor, false/incorrect repairs, horrible customer service. Don't recommend to anyone. Don't waste your money. More

by Storm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sebelski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite, Tony Acock, Joshua Scudder, Jesse Venzor, Cameron Peters, Gregg Shull
May 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience. It's important for us that our customers receive accurate repairs and excellent service, so it's disappointing to see we've missed the mark here. We'd appreciate a chance to learn more about what happened and work towards making things right - please reach out when you can. Thank you, Tony Acock - Service Manager - 9137803700

May 18, 2024

That’s my suv 2015 JGCL they’re found it out also I paid it as cover for me also oil changed from service oil change and some other things Good work plus too of the situation with on DTC with check it out More

by deniezlove18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a positive experience with us at Olathe Dodge Chrysler Jeep Ram! We appreciate your feedback and we'll always be here to assist you. Safe travels in your 2015 JGCL SUV!

May 16, 2024

Great experience. Service was done well. The loaner car was a big help. Joshua is a rockstar. Thx. More

by kcmaestro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
May 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad Joshua and the team made the service experience easier for you! Thank you for trusting Olathe Dodge Chrysler Jeep Ram with your car!

May 16, 2024

Will never buy a new union manufactured vehicle from a dealership again. Chrysler Fiancial sucks! More

by ricreiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stan Wilhite, Tony Acock
May 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We would like to understand what happened to cause this poor rating and help resolve your concerns. Please contact us at your earliest convenience if you would be interested in discussing your experience. Thank you, Tony Acock - Service Manager - 9137803700

May 15, 2024

Prompt service. Job done correctly. Reasonable time for the job. Always a pleasant experience at Olathe Ram. More

by treyscott2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
May 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a pleasant experience and found our service prompt at Olathe Dodge Chrysler Jeep Ram. We always aim for efficient, correct work. Thanks for the review!

May 15, 2024

Joshua was excellent. He was very knowledgeable and communicative throughout the entire experience. Best service rep I’ve had at this dealership! More

by HNJOHNSON0818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
May 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that Joshua provided excellent service during your visit at Olathe Dodge Chrysler Jeep Ram. Your feedback is much appreciated, and we look forward to serving you again in the future!

May 15, 2024

I was a little worried after reading some of the negative reviews. But the service department went above and beyond. Joshua was especially helpful when I picked up my vehicle. He took extra time to explain s More

by l8990maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Gregg Shull
May 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that our service department, especially Joshua, exceeded your expectations and provided you with a great experience at Olathe Dodge Chrysler Jeep Ram. We appreciate the positive feedback and look forward to assisting you in all future needs!

May 15, 2024

There should be no way it should take 2 hours and 30 minutes to perform a oil change Joshua told me it should take 1 hour and 30 minutes still way to long. They had me go back to show them where t More

by sg1957vw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Scudder
May 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about the delay you experienced during your oil change. We understand how valuable time is and we aim for efficiency in all our services, so it's disappointing to know that this was not reflected in your visit. Your feedback will be used as a tool for improvement and we'd like to discuss this further with you if possible. Please feel free to reach out at any time. Thank you, Tony Acock - Service Manager - 9137803700

May 15, 2024

Rainer did a fantastic job of getting my Jeep fixed quickly and made the check-in and pickup process easy. More

by btnorman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rainer Moje
May 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hey there, btnorman! We're glad to know Rainer was able to get your Jeep fixed quickly and made the process easy at Olathe Dodge Chrysler Jeep Ram. Thanks for sharing this with us!

May 14, 2024

Very positive experience. Work was thorough and completed timely. Cameron was very pleasant to work with. More

by J14thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Peters
May 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a positive experience with Cameron & the team at Olathe Dodge Chrysler Jeep Ram. We appreciate your feedback and look forward to serving you again in the future!

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