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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,360 Reviews

2,360 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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May 15, 2024

I was a little worried after reading some of the negative reviews. But the service department went above and beyond. Joshua was especially helpful when I picked up my vehicle. He took extra time to explain s More

by l8990maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Gregg Shull
May 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that our service department, especially Joshua, exceeded your expectations and provided you with a great experience at Olathe Dodge Chrysler Jeep Ram. We appreciate the positive feedback and look forward to assisting you in all future needs!

May 15, 2024

There should be no way it should take 2 hours and 30 minutes to perform a oil change Joshua told me it should take 1 hour and 30 minutes still way to long. They had me go back to show them where t More

by sg1957vw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Scudder
May 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about the delay you experienced during your oil change. We understand how valuable time is and we aim for efficiency in all our services, so it's disappointing to know that this was not reflected in your visit. Your feedback will be used as a tool for improvement and we'd like to discuss this further with you if possible. Please feel free to reach out at any time. Thank you, Tony Acock - Service Manager - 9137803700

May 15, 2024

Rainer did a fantastic job of getting my Jeep fixed quickly and made the check-in and pickup process easy. More

by btnorman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rainer Moje
May 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hey there, btnorman! We're glad to know Rainer was able to get your Jeep fixed quickly and made the process easy at Olathe Dodge Chrysler Jeep Ram. Thanks for sharing this with us!

May 15, 2024

Prompt service. Job done correctly. Reasonable time for the job. Always a pleasant experience at Olathe Ram. More

by treyscott2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
May 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a pleasant experience and found our service prompt at Olathe Dodge Chrysler Jeep Ram. We always aim for efficient, correct work. Thanks for the review!

May 14, 2024

During oil change, we were told our front brakes needed replacing. We looked at history and you all did that work 4 months prior. We paid around $700. This was very concerning so we called back to ask. We More

by Mg.lahood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. On behalf of our team, I sincerely apologize for any frustration or inconvenience this experience may have caused and will make sure the situation gets addressed internally. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Tony Acock - Service Manager - 9137803700

May 14, 2024

Very positive experience. Work was thorough and completed timely. Cameron was very pleasant to work with. More

by J14thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Peters
May 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a positive experience with Cameron & the team at Olathe Dodge Chrysler Jeep Ram. We appreciate your feedback and look forward to serving you again in the future!

May 14, 2024

They did a very good job. I wa ever impress with the service. Continue doing good work More

by dtubei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen
May 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you! We're so happy the Olathe Dodge Chrysler Jeep Ram team made this a five-star experience! We'll see you next time!

May 13, 2024

Great work by service techs. Service advisor did a great job. The checkout process was impersonal. More

by Kcchaffins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rainer Moje
May 14, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We appreciate your feedback and will make sure it gets shared with our team. I hope you'll consider giving us the opportunity to provide you with a five-star experience next time. Respectfully, Tony Acock - Service Manager - 9137803700

May 11, 2024

first one in needed new tires cameron was very helpful and courteous will be back More

by MSCHERRER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Peters
May 13, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for leaving Cameron and the team five stars. We hope to see you again! - Olathe Dodge Chrysler Jeep Ram

May 11, 2024

Always friendly They are professional and prompt. Quality workmanship Easy to schedule. Upfront on what work is being performed More

by mgjg1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Acock
May 13, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you've had positive experiences with our team at Olathe Dodge Chrysler Jeep Ram! We always aim for quality work and clear communication. Thanks for your review, we appreciate it!

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