Olathe Dodge Chrysler Jeep RAM - Service Center
Olathe, KS
2,355 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center
During oil change, we were told our front brakes needed replacing. We looked at history and you all did that work 4 months prior. We paid around $700. This was very concerning so we called back to ask. We replacing. We looked at history and you all did that work 4 months prior. We paid around $700. This was very concerning so we called back to ask. We were told to come back and you wanted to charge a $175 diagnostic fee to troubleshoot! Had to escalate and then told to bring back Monday. Left and got call from Lucas to come back again. Turns out technician was wrong! Wasted entire Saturday on your mistake. Three trips back and forth! Was offered nothing for our trouble like a credit toward next oil change. Terrible service! Will switch to another service provider. Too bad as we’ve been coming to you for 12 years! More
Upsold me on nonessential work. Quoted way under final charge then charged extra for credit card usage. No customer service connection after when I made several attempts at talking Quoted way under final charge then charged extra for credit card usage. No customer service connection after when I made several attempts at talking to service manager. They don’t care about their customers. More
Communication on repair progress needs improvement. Based on other experiences with service it is average for post covid culture. It's not the kind of service I used to receive at a Chrysler dealersh Based on other experiences with service it is average for post covid culture. It's not the kind of service I used to receive at a Chrysler dealership. More
We were greeted every time we entered the dealership. Once we decided the Jeep Grand Cherokee was our vehicle, all the staff offered help understanding the technology and functions of the vehicle. Grea Once we decided the Jeep Grand Cherokee was our vehicle, all the staff offered help understanding the technology and functions of the vehicle. Great experience! More