Back

Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,355 Reviews

2,355 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

Sort by
May 14, 2024

They did a very good job. I wa ever impress with the service. Continue doing good work More

by dtubei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen
May 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you! We're so happy the Olathe Dodge Chrysler Jeep Ram team made this a five-star experience! We'll see you next time!

May 14, 2024

During oil change, we were told our front brakes needed replacing. We looked at history and you all did that work 4 months prior. We paid around $700. This was very concerning so we called back to ask. We More

by Mg.lahood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. On behalf of our team, I sincerely apologize for any frustration or inconvenience this experience may have caused and will make sure the situation gets addressed internally. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Tony Acock - Service Manager - 9137803700

May 13, 2024

Great work by service techs. Service advisor did a great job. The checkout process was impersonal. More

by Kcchaffins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rainer Moje
May 14, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We appreciate your feedback and will make sure it gets shared with our team. I hope you'll consider giving us the opportunity to provide you with a five-star experience next time. Respectfully, Tony Acock - Service Manager - 9137803700

May 11, 2024

first one in needed new tires cameron was very helpful and courteous will be back More

by MSCHERRER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Peters
May 13, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for leaving Cameron and the team five stars. We hope to see you again! - Olathe Dodge Chrysler Jeep Ram

May 11, 2024

Always friendly They are professional and prompt. Quality workmanship Easy to schedule. Upfront on what work is being performed More

by mgjg1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Acock
May 13, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you've had positive experiences with our team at Olathe Dodge Chrysler Jeep Ram! We always aim for quality work and clear communication. Thanks for your review, we appreciate it!

May 11, 2024

They are unable to get me in right away take care of my recall and my seat issue very pleasant to work with More

by tyoung1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
May 13, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that our team at Olathe Dodge Chrysler Jeep Ram was able to assist you promptly and efficiently. Thanks for sharing your experience with us!

May 11, 2024

Very pleased with the service. I would recommend the service center to my friends and family. More

by Slkatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
May 13, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the five-star rating! The Olathe Dodge Chrysler Jeep Ram team will see you next time!

May 11, 2024

Upsold me on nonessential work. Quoted way under final charge then charged extra for credit card usage. No customer service connection after when I made several attempts at talking More

by nancycarhar1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Lee, Tony Acock, Rainer Moje
May 13, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Nancy, I'm sorry to learn about your experience. It's important for us that our customers feel valued and understood - it seems we've missed the mark in this case. We'd like to address your concerns directly and find a way forward together. Please reach out when you have a moment so we can discuss this further. Thank you, Tony Acock - Service Manager - 9137803700

May 10, 2024

Communication on repair progress needs improvement. Based on other experiences with service it is average for post covid culture. It's not the kind of service I used to receive at a Chrysler dealersh More

by hanerhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
May 14, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. I'm sorry to hear that your recent experiences have not met the standards you've come to expect from us. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our service & communication moving forward. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Tony Acock - Service Manager - 9137803700

May 10, 2024

We were greeted every time we entered the dealership. Once we decided the Jeep Grand Cherokee was our vehicle, all the staff offered help understanding the technology and functions of the vehicle. Grea More

by ncheatham71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Grist
May 13, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're so glad to know you had a great experience at Olathe Dodge Chrysler Jeep Ram! It's wonderful that our team could assist in understanding the technology and functions of your new Jeep Grand Cherokee. Enjoy your ride!

...
49
...