Olathe Dodge Chrysler Jeep RAM - Service Center

They did a very good job. I wa ever impress with the service. Continue doing good work I wa ever impress with the service. Continue doing good work More

During oil change, we were told our front brakes needed replacing. We looked at history and you all did that work 4 months prior. We paid around $700. This was very concerning so we called back to ask. We replacing. We looked at history and you all did that work 4 months prior. We paid around $700. This was very concerning so we called back to ask. We were told to come back and you wanted to charge a $175 diagnostic fee to troubleshoot! Had to escalate and then told to bring back Monday. Left and got call from Lucas to come back again. Turns out technician was wrong! Wasted entire Saturday on your mistake. Three trips back and forth! Was offered nothing for our trouble like a credit toward next oil change. Terrible service! Will switch to another service provider. Too bad as we’ve been coming to you for 12 years! More

Great work by service techs. Service advisor did a great job. The checkout process was impersonal. Service advisor did a great job. The checkout process was impersonal. More

first one in needed new tires cameron was very helpful and courteous will be back and courteous will be back More

Always friendly They are professional and prompt. Quality workmanship Easy to schedule. Upfront on what work is being performed Quality workmanship Easy to schedule. Upfront on what work is being performed More

They are unable to get me in right away take care of my recall and my seat issue very pleasant to work with recall and my seat issue very pleasant to work with More

Very pleased with the service. I would recommend the service center to my friends and family. I would recommend the service center to my friends and family. More

Upsold me on nonessential work. Quoted way under final charge then charged extra for credit card usage. No customer service connection after when I made several attempts at talking Quoted way under final charge then charged extra for credit card usage. No customer service connection after when I made several attempts at talking to service manager. They don’t care about their customers. More

Communication on repair progress needs improvement. Based on other experiences with service it is average for post covid culture. It's not the kind of service I used to receive at a Chrysler dealersh Based on other experiences with service it is average for post covid culture. It's not the kind of service I used to receive at a Chrysler dealership. More

We were greeted every time we entered the dealership. Once we decided the Jeep Grand Cherokee was our vehicle, all the staff offered help understanding the technology and functions of the vehicle. Grea Once we decided the Jeep Grand Cherokee was our vehicle, all the staff offered help understanding the technology and functions of the vehicle. Great experience! More