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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,410 Reviews

2,410 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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May 18, 2024

I got there at 7am for an oil change and they did not complete until 9:30am. No excuse as to why!! My service should have been comped. It was a horrible experience! More

by John KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Peters
May 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

John, I'm sorry to learn about your long wait for an oil change. We strive to provide efficient service and it's clear we fell short in this instance. Your feedback is important as it helps us improve our operations. Please reach out so we can discuss how best to make things right with you - Thank you, Tony Acock - Service Manager - 9137803700

May 18, 2024

Josh was great! He showed me what to expect from the checks and diagnostics, then went over the results when completed. More

by rlraney59@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
May 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that Josh was able to provide you with a thorough and informative service experience at Olathe Dodge Chrysler Jeep Ram. Thanks for the positive feedback!

May 18, 2024

Got me in and out quickly and didn't try to sell me unneeded services. The end. More

by BAKERDJ24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
May 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Baker DJ! Thank you for leaving us this amazing review and kind words about our sales team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

May 18, 2024

Great experience, I will continue to do business with this dealership-both service and vehicle purchase More

by Morriseymichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
May 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Michael, we're glad to know you had a great experience with us at Olathe Dodge Chrysler Jeep Ram. We look forward to continuing our business relationship in the future!

May 18, 2024

Appointment set over 2 weeks in advance. Simple warranty issue and coolant flush. Hours later told they would need the car another day since they were backed up. Now, 2 days without my ca More

by eckhartmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about your experience and the inconvenience it has caused. We aim for clear communication and efficient service, so we regret that this was not reflected in your recent visit. Your feedback is important as it helps us improve our services. Please reach out directly so we can discuss this further and find a resolution together - Tony Acock - Service Manager - 9137803700

May 18, 2024

Poor, false/incorrect repairs, horrible customer service. Don't recommend to anyone. Don't waste your money. More

by Storm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sebelski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite, Tony Acock, Joshua Scudder, Jesse Venzor, Cameron Peters, Gregg Shull
May 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience. It's important for us that our customers receive accurate repairs and excellent service, so it's disappointing to see we've missed the mark here. We'd appreciate a chance to learn more about what happened and work towards making things right - please reach out when you can. Thank you, Tony Acock - Service Manager - 9137803700

May 18, 2024

That’s my suv 2015 JGCL they’re found it out also I paid it as cover for me also oil changed from service oil change and some other things Good work plus too of the situation with on DTC with check it out More

by deniezlove18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a positive experience with us at Olathe Dodge Chrysler Jeep Ram! We appreciate your feedback and we'll always be here to assist you. Safe travels in your 2015 JGCL SUV!

May 16, 2024

Great experience. Service was done well. The loaner car was a big help. Joshua is a rockstar. Thx. More

by kcmaestro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
May 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad Joshua and the team made the service experience easier for you! Thank you for trusting Olathe Dodge Chrysler Jeep Ram with your car!

May 16, 2024

Will never buy a new union manufactured vehicle from a dealership again. Chrysler Fiancial sucks! More

by ricreiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stan Wilhite, Tony Acock
May 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We would like to understand what happened to cause this poor rating and help resolve your concerns. Please contact us at your earliest convenience if you would be interested in discussing your experience. Thank you, Tony Acock - Service Manager - 9137803700

May 15, 2024

Joshua was excellent. He was very knowledgeable and communicative throughout the entire experience. Best service rep I’ve had at this dealership! More

by HNJOHNSON0818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
May 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that Joshua provided excellent service during your visit at Olathe Dodge Chrysler Jeep Ram. Your feedback is much appreciated, and we look forward to serving you again in the future!

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