Olathe Dodge Chrysler Jeep RAM - Service Center

Did a good listening to our concerns and fixing the same day. Car drives much better. day. Car drives much better. More

I always get our cars serviced there, but recently the service advisors have changed from helpful to upsell. So I am not sure I will be using your service department service advisors have changed from helpful to upsell. So I am not sure I will be using your service department More

The service advisor Hendrick was professional, up front and caring about my car. I feel this needs to be in any organization. Keep up the good work. and caring about my car. I feel this needs to be in any organization. Keep up the good work. More

Very good service. Kept me informed of progress on my jeep . Friendly staff very accommodating Kept me informed of progress on my jeep . Friendly staff very accommodating More

Joshua was very helpful and took the time to help me out for things figured out for things figured out More

Kassidy communicated very well, and coordinated with Joshua, the previous advisor who dealt with the original battery issue. Joshua, the previous advisor who dealt with the original battery issue. More

Been servicing my car at Olathe dodge for years and several other vehicles over the years..also purchased several cars from here and they haven’t let me down yet! would recommend! several other vehicles over the years..also purchased several cars from here and they haven’t let me down yet! would recommend! More

They worked hard to get parts for my ecodiesel fuel pump recall. Staff very friendly and Stan my service advisor went out of his way to handle my warranty claim. Definitely will continue to use them recall. Staff very friendly and Stan my service advisor went out of his way to handle my warranty claim. Definitely will continue to use them More

Service took longer than expected. Chris said that he entered data incorrectly. Wasn't notified when parts were delivered. Chris said that he entered data incorrectly. Wasn't notified when parts were delivered. More

Poor communication is the major problem. Face to face all seems fine, once you leave they forget you… After 3pm it’s like the phone system goes off line… I sensed a true frustration betwe Face to face all seems fine, once you leave they forget you… After 3pm it’s like the phone system goes off line… I sensed a true frustration between the different departments, phone operators, parts and service reps… The service reps seem to be reactive in their service plan rather than proactive … For example when I would call after the time I was supposed to have been updated on service progress Service advisor gets on the phone, starts conversation by “what is going on” Gee I don’t know you tell me, what other reason would I be calling for? I was glad to get my truck out of there, so far truck runs fine. More