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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,338 Reviews

2,338 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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January 15, 2024

The experience was pleasant and the service quick. The dealership showed acknowledgement of our concerns. More

by dieselmd0
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Jan 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that your experience at Olathe Dodge Chrysler Jeep Ram was pleasant and efficient. We always aim to address our customers' concerns promptly. Thanks for the positive review!

January 15, 2024

Pushi Pushing to fix things when I clearly state I only need oil change, Too long of a wait More

by bmnhamada
Recommend Dealer
No
Employees Worked With
Chris Sebelski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're known for our five-star service and I regret that we didn't live up to that standard here. I'd like to investigate your feedback further. I am going to search for your contact information, but in the meantime, would you please reach out to me when time allows? Thank you, Tony Acock - Service Manager - 9137803700

January 15, 2024

Experience with dealership was professional and good. The dealership kept me well informed throughout the entire process. More

by vrk3
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Vrk! We're glad to know that you had a professional and positive experience with us at Olathe Dodge Chrysler Jeep Ram. Keeping our customers informed is one of our top priorities! Thanks for the feedback.

January 14, 2024

Seemed like great experience. Got home and found they did not check fluids and still low coolant and power steering. Need to make another trip back .Grrrrr. More

by chad
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about the issues you've encountered with your vehicle's fluids. This is not reflective of the thorough service we aim to provide, and we apologize for any inconvenience caused by this oversight. We'd like to help resolve this matter as soon as possible, so please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

January 14, 2024

Joshua was having a 'bad day with no help' and it really showed in his attitude. My issue was not solved, just told 'it is confusing' and 'it's working like it should' even though my brother that was a Jeep More

by LDSAPPY
Recommend Dealer
No
Employees Worked With
Joshua Scudder, Joshua Scudder
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to hear about your experience. It's important that our team provides clear, helpful service and it sounds like we fell short in this instance. I'd appreciate the opportunity to look into this further for you. Please feel free to reach out directly so we can discuss the situation in greater detail. Respectfully, Tony Acock - Service Manager - 9137803700

January 14, 2024

You damaged my roof on my Jeep when your automatic door closed on it, took several weeks to fix More

by beerbasket
Recommend Dealer
No
Employees Worked With
Shawn King, Shawn King
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi, We understand your frustration and are disappointed that your visit was anything less than a five-star experience. We assure you that we will look into this situation on your behalf and see to it that it doesn't happen again. We hope that you will reach out if you have additional information that will help us in resolving these concerns. Thank you, Tony Acock - Service Manager - 9137803700

January 14, 2024

Excellent Glad I bought my Durango R/T there The salesman is excellent to work with. Would recommend him to anyone More

by pkeenan1
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi P Keenan! We're so glad to know you had an excellent experience with our team at Olathe Dodge Chrysler Jeep Ram! Enjoy your Durango R/T and thank you for recommending us.

January 13, 2024

Always courteous service. It took an extremely long time for an oil change, due to some difficultly from bolts being stripped at the previous visit. I'm not sure of the detail More

by KathyRN73
Recommend Dealer
Yes
January 13, 2024

Needed a headlight changed and I was quoted $111. For a headlight. I've been coming to this shop since I got my charger brand new and this is the first time I have had a bad experience. I probably do More

by dominique_johnson_24
Recommend Dealer
No
Employees Worked With
Shawn King, Shawn King
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Dominique, I'm sorry to learn about your recent experience with us. We strive for competitive pricing and it's concerning that you feel this wasn't the case during your recent visit. Your feedback is appreciated and will be taken into consideration for future improvements. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Tony Acock - Service Manager - 9137803700

January 13, 2024

Took our jeep into the dealer to have a steering stabilizer replaced, 2 days later I get a call confirming that but needed to order the parts. I call and text 2 days later to find out the timeline a More

by david_south
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

David, I'm sorry to read about your experience with the part replacement for your Jeep. It's clear that we fell short in communication and addressing your concerns promptly. We'd like to discuss this further and see how we can make things right for you. Please reach out at a time convenient for you so we can address these issues directly. Thank you, Tony Acock - Service Manager - 9137803700

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