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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,338 Reviews

2,338 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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January 12, 2024

Excellent Excellent customer service. I really enjoy buying my truck. I will recommend to my friends More

by cvarelas21
Recommend Dealer
Yes
Employees Worked With
Jesse Venzor, Jesse Venzor
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for recommending and trusting us with your business! We'll see you next time. Enjoy driving your new truck! - The Olathe Dodge Chrysler Jeep Ram Team

January 12, 2024

Was told service would take an hour and it took 3 hours. Only 1 of 4 service recalls were completed in that 3 hour timeframe. More

by cordell_lora
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. I'm sorry to hear that your experience with our team did not meet expectations and will make sure the situation gets reviewed internally so we can ensure all our customers receive five-star service moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Tony Acock - Service Manager - 9137803700

January 12, 2024

Came in for an oil change. Sit for two hours. Had I not gotten up to check on what was taking so long could have been even a longer wait More

by dcarterl102002
Recommend Dealer
No
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your long wait for an oil change. We aim to provide efficient service and it seems we fell short during your visit. Your feedback is important in helping us improve, so thank you for bringing this matter up. If there's anything else you'd like to discuss or if I can assist further, please reach out at any time. Thank you, Tony Acock - Service Manager - 9137803700

January 12, 2024

It was all excellent except they tried to charge me for some service that I get for free because I bought a package when I purchased my brand new challenger More

by keegan.michelle2020
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and apologize for any confusion regarding the service package. We're committed to providing excellent customer service at Olathe Dodge Chrysler Jeep Ram, so please don't hesitate to reach out if you have further concerns or questions!

January 12, 2024

Would rate lower (Zero) if that was an option. I brought my displeasure to both Kassidy and Tony. Both have been in contact with me since my service date. It has yet to be resolved of why seat was More

by tcgasper
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. I'm disappointed that we haven't left you with a better impression and will make sure this feedback gets addressed with our team. Please feel free to contact me directly if you'd like to discuss the situation further. Respectfully, Tony Acock - Service Manager - 9137803700

January 12, 2024

Other than my first oil change after we bought the truck. At that service a tech lifted the truck on a lift and didn't have the arms set right. So all the weight went to the running boards. Which in turn ben More

by Meats25
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi, Meats! We appreciate your feedback and are glad to know that aside from the initial hiccup, you've had a great experience with us at Olathe Dodge Chrysler Jeep Ram. We're always looking for ways to improve our service so we'll take note of this incident. Thanks again!

January 12, 2024

Not so great in the past. Much better this time! Better than expected Keep'it up?... More

by direwolf81
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

January 12, 2024

Oh lord, y'all need Jesus It is getting rough out there. Goodluck, you need it More

by Jackson Blaze
Recommend Dealer
No
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Jackson, We would like to understand what happened to cause this poor rating and help resolve your concerns. Please contact us at your earliest convenience if you would be interested in discussing your experience. Thank you, Tony Acock - Service Manager - 9137803700

January 12, 2024

Everything was fine except someone forgot to reset the mileage for the next service. Will have to stop by next week More

by 4Jeeps
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and apologize for the oversight with resetting the mileage. We'll make sure to correct this when you stop by next week at Olathe Dodge Chrysler Jeep Ram. Thanks for bringing it to our attention!

January 12, 2024

Awful service department management. Had an appointment scheduled for 8 am, work hadn't even started when I came up pick it up at 5pm. Was told I had cracked windshield washer line yet t More

by BENJAMINHANDKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Acock
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review, Benjamin. I'm disappointed to hear about your experience and sincerely apologize for the lack of follow-up. I will be reaching out to you shortly so we can discuss these concerns further and work toward a resolution. Respectfully, Tony Acock - Service Manager - 9137803700

Jan 12, 2024 -

BENJAMINHANDKE responded

Do not bother reaching out. If it finally took my public review to get you to do your job after almost 3 months of trying to reach out and handle this privately, I do not want to do business with you moving forward.

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