Olathe Dodge Chrysler Jeep RAM - Service Center

The express service is very convenient. Advisors are good at keeping you updated. Surprised the advisor wasn't aware I had my air filter changed on a previous visit Advisors are good at keeping you updated. Surprised the advisor wasn't aware I had my air filter changed on a previous visit More

The service people are straightforward and do their best to explain what is happening. They are also concerned that the guest is comfortable. to explain what is happening. They are also concerned that the guest is comfortable. More

Got in and out with exactly what I was told they would do. Tech explained services to be completed on this visit and educated me on what needs done with specific fluids on my next visit. do. Tech explained services to be completed on this visit and educated me on what needs done with specific fluids on my next visit. More

Signage for where to enter service was confusing. Waited a really long time for them to bring my vehicle up. Waited a really long time for them to bring my vehicle up. More

It sucked and it's always a terrible experience. Communication is always bad. When I make an appointment and provide information about what is wrong it is still as if I walked in off the street with Communication is always bad. When I make an appointment and provide information about what is wrong it is still as if I walked in off the street without an appointment. They didn't fix the issue and I waited for someone to bring my Jeep around, waited for 30 minutes and then had to ask why no one brought my vehicle to me. I would say more than half the time that happens. I couldn't possibly hate this service department more than I do and if I didn't have an extended warranty I'd never set foot in there again. More

Very efficient. Pretty long wait though break room was relaxing Very clean environment. Bathrooms smelled good and were clean. Plenty of refreshments and free coffee Pretty long wait though break room was relaxing Very clean environment. Bathrooms smelled good and were clean. Plenty of refreshments and free coffees More

Chris was great. I had an issue with them changing me full price when it was warranty work. I went back in for a refund, and the one cashier was confused and was aski I had an issue with them changing me full price when it was warranty work. I went back in for a refund, and the one cashier was confused and was asking another for help. But the person she was asking for help was more worried about playing games on her phone than helping her coworker with an issue. This dealership is great, but this cashier is always more worried about her phone than most of her tasks every time I am in. I am still waiting on my other part of my refund that they were supposed to mail me. More

My car was at the dealership for almost two months and I paid almost 500 dollars and my car is not fixed and they told me it couldn't be fixed I have 2015 Dodge Challenger srt hellcat and it couldn't be rep paid almost 500 dollars and my car is not fixed and they told me it couldn't be fixed I have 2015 Dodge Challenger srt hellcat and it couldn't be repaired More

I reserve further comments until I speak with Tony Acock about situation Tell Tony Acock to call me about situation Tell Tony Acock to call me More