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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,338 Reviews
Call Service Center (913) 298-8939

2,338 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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December 05, 2023

They ordered a headlight assembly and a part for my exhaust and it has been almost 3 weeks and they still have yet to get the parts apparently. Each time I text or call its a different story. Not quite More

by deanponjavic
Recommend Dealer
No
Employees Worked With
Chris Sebelski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
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Dec 06, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. I'm sorry to hear about this frustrating experience and would like an opportunity to look into the situation further for you. If you could please reach out to me directly at your earliest convenience, it would be very much appreciated. Respectfully, Tony Acock - Service Manager - 9137803700

December 04, 2023

Generally good, but they failed to reset my oil change needed message, and my hood wasn't fully latched when I left. More

by Mike Hasty
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
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Dec 04, 2023 -

Mike Hasty responded

Worth noting that this is VERY unusual for this service department. I would re ommend them pverall, this was just an off day.

Dec 04, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Mike, I'm sorry to learn about the oversight with your oil change message and hood latch. These details are important for us as well, so we appreciate you bringing this to our attention. We'd like an opportunity to make things right - please reach out when it's convenient for you. Thank you, Tony Acock - Service Manager - 9137803700

December 04, 2023

Very friendly. A little on the unorganized side . Didn't completely follow owners request as asked More

by Bushjeff359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
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Dec 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to leave us a review. We appreciate your feedback and will take it into consideration for future improvements. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Tony Acock - Service Manager - 9137803700

December 03, 2023

I always feel listened to (which is a big deal). Stan was looking out for me and my safety and made dropping my car off super easy. More

by JILLBRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
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Dec 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that you felt heard and taken care of during your visit. It's always our goal at Olathe Dodge Chrysler Jeep Ram to make the process as easy as possible for our customers. Thanks for sharing your experience!

December 03, 2023

Kassidy was a treat. She answered all my questions and made me feel welcome on my first visit. More

by Chuck IV
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
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Dec 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Chuck, thank you for the great review! We're delighted to hear about your positive experience with Kassidy during your visit to Olathe Dodge Chrysler Jeep Ram! We look forward to serving you again! Safe travels!

December 03, 2023

Smooth and quick Fast friendly staff who took care of my needs in a professional manner More

by etrskgarv
Recommend Dealer
Yes
Employees Worked With
Kayla Eagles, Kayla Eagles
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Dec 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for leaving us this five-star review and kind words about our staff at Olathe Dodge Chrysler Jeep Ram! We appreciate it!

December 03, 2023

Overall, great. Forgot to reset the oil change message so will now need to come back to the dealership to get it turned off. More

by perry.puccetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen
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Dec 05, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and apologize for the oversight with the oil change message. We'd be happy to assist you in resetting it at Olathe Dodge Chrysler Jeep Ram, or guide you through doing it over a phone call if that's more convenient!

December 02, 2023

Very professional environment, Joshua is a kind, respectful person. Took care of my every need. More

by joshscuddz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Blaze, Kayla Eagles, Tony Acock, Kassidy Kroesen, Joshua Scudder
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Dec 04, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Joshua and the team are grateful for your kind words, Josh! Thanks for coming to Olathe Dodge Chrysler Jeep Ram!

December 01, 2023

I have been taking my car to olathe dodge for many years. i always recieve professional service from the friendly staff. would recommend to others. More

by huskersfan102
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
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Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your loyalty and the positive review! Our team at Olathe Dodge Chrysler Jeep Ram is always here to provide top-notch service. Thanks for recommending us, we look forward to serving you in the future!

December 01, 2023

Everyone was so friendly and helpful. They helped us keep the process moving because we wanted to purchase as a birthday gift. More

by PMBHUCKABEY
Recommend Dealer
Yes
Employees Worked With
Michael Caudill, Michael Caudill
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Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're delighted to know our team at Olathe Dodge Chrysler Jeep Ram could assist in making the birthday gift purchase a smooth process. Thanks for choosing us and sharing your experience!

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