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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,338 Reviews

2,338 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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December 01, 2023

Excellent service, efficient and courteous. I have bought 4 vehicles there, and would not go elsewhere. More

by AFLEMING2
Recommend Dealer
Yes
Employees Worked With
Kayla Eagles, Kayla Eagles
Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the 5-star rating! We're glad to know you've had consistently excellent service with our team at Olathe Dodge Chrysler Jeep Ram. We appreciate your support and see you again! Drive safely!

December 01, 2023

It takes way too long to get them to look at your vehicle when something goes wrong with it. Average is like 6 business days. More

by nolan_orion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackson Blaze
Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Nolan, I'm sorry to learn about the delay you've experienced with our service. We aim for efficiency and it seems we fell short in your case. Your feedback is valuable and will be used to improve our operations moving forward. If there's anything else you'd like to discuss or if there are any other concerns, please don't hesitate to reach out. Thank you, Tony Acock - Service Manager - 9137803700

December 01, 2023

Good service and Shawn took time to respond to a question I had and I didn't feel rushed when he explained. More

by ajfrink
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a positive experience with our team at Olathe Dodge Chrysler Jeep Ram. It's important for us that all your questions are answered and we appreciate the feedback!

December 01, 2023

Very easy to deal with and got me what I was looking for Good people More

by plancasterathome
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Dec 04, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for rating Olathe Dodge Chrysler Jeep Ram five stars! We look forward to seeing you again!

December 01, 2023

They were all very professional and kind, I was treated well. I don’t like having to compete 15 words to continue with this survey if you want the survey completed in the future don’t make it difficult to More

by busadoper59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Tony Acock
Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and we're glad to know you were treated well at Olathe Dodge Chrysler Jeep Ram. We'll take note of your comments about the survey length for future improvements. Thanks again!

November 30, 2023

New tires great deal oil change and alignment was done everything great except alignment is pulling to the right otherwise great experience More

by cfhtpr
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Stan Wilhite
Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and are glad that you had a great service experience with us at Olathe Dodge Chrysler Jeep Ram. Regarding the alignment concern, please feel free to bring it back in so we can ensure everything is in optimal condition. Safe travels with those new tires!

November 30, 2023

It was an easy process from start to finish. Kassidy was helpful the moment I pulled into the service area. She called a shuttle for me and that was a positive experience as well. The service te More

by mdkilcullin
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Nov 30, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for the positive feedback, mdkilcullin! We're glad to know Kassidy and our service team at Olathe Dodge Chrysler Jeep Ram made your visit a smooth one. Your recommendation means a lot to us - see you next time!

November 30, 2023

The service rep was hard to deal with. They told they would get a starter at O Reilly auto parts.i was charged $286.75 for the starter which list for $169.99 at the store. It took two and More

by neidebesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackson Blaze
Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your recent experience with us. It's important that our customers feel they are treated fairly and transparently, so it's concerning to see we've left the wrong impression here. I'd like an opportunity to discuss this further with you and address any concerns directly - please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

November 30, 2023

Kayla not very friendly and organized. Wait time for a simple oil change and tire rotation was way too long. Charging a 3% surcharge because I choose to use a credit card is not good busin More

by kpassociates68
Recommend Dealer
Yes
Employees Worked With
Kayla Eagles, Kayla Eagles
Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to read about your experience. We aim for friendly, efficient service and it seems we fell short during your visit. The surcharge you mentioned is not in line with our usual practices and we'd like the opportunity to discuss this further with you. Please reach out at a time that's convenient for you so we can address these concerns directly - thank you! Tony Acock - Service Manager - 9137803700

November 30, 2023

On week three of trying to get a response on the status of my warranty part. Have to continue to follow up with no final answers. Keep being told they are short staff and they are trying to figure out if More

by brentberry7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Eagles
Dec 01, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for reaching out. We sincerely apologize for these frustrating circumstances as well as any inconvenience they may be causing. If you could please contact me directly at your earliest convenience, I would be happy to look into this situation further for you. Respectfully, Tony Acock - Service Manager - 9137803700

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