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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,600 Reviews

2,600 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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March 02, 2024

Broken lug lock. Said the service rep would call when replacement in . 2 weeks went by and I had to call. The new locks where in . More

by abarne1
Recommend Dealer
No
Mar 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about the delay in communication regarding your lug lock replacement. We aim for prompt and efficient service, so it's disappointing to know we missed that mark here. I'd like to personally assist with any further concerns you may have - please feel free reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

March 01, 2024

Clean, hopeful,nice Clean,helpful,nice. A nice place to go, and professional staff. I like going there. More

by jlvettes96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peters, Cameron Peters
Mar 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for the positive feedback! We're glad to know you enjoy your visits to Olathe Dodge Chrysler Jeep Ram. Our team is always here and ready to assist you!

March 01, 2024

When paying for service on you vehicle they will charge you an additional 3% of the bill if you use a credit card. In my case, they did not tell me that until I had been dropped off to pick up my vehicle. More

by 3%scamfighter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Scudder
Mar 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We apologize for any inconvenience you experienced during your visit and will share this feedback with our team so we can work on providing more proactive communication about these policies moving forward. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Tony Acock - Service Manager - 9137803700

March 01, 2024

Great cars. Good people ?? John Barbosa did a great job taking care of us More

by scottway15
Recommend Dealer
Yes
Employees Worked With
Jesse Venzor, Jesse Venzor
Mar 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Scott way! Thank you for leaving us this five-star review and kind words about John from our service team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

March 01, 2024

Great cars. Good people ?? John Barbosa did a great job taking care of us More

by scottway15
Recommend Dealer
Yes
Employees Worked With
Jesse Venzor, Jesse Venzor
Mar 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your confidence in Olathe Dodge Chrysler Jeep Ram, and for your business. We are grateful to have you as a customer!

February 29, 2024

Everybody I dealt with was vary knologable about their job And vary nice and couterous More

by billccook7
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Feb 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're so glad to hear it, Bill! Thank you for choosing Olathe Dodge Chrysler Jeep Ram!

February 29, 2024

Excellent service, prompt follow ups, great positive attitude. There was great communication regarding the findings and fixes to the identified problems More

by brent.leisenring
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Mar 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Brent! We're delighted to know that you had a positive experience with our service team at Olathe Dodge Chrysler Jeep Ram. We always aim for prompt communication and excellent customer care! Thanks for your feedback.

February 29, 2024

Failed to execute a routine oil change, car had to be towed back, detailed to remove oil that sprayed all over engine and undercarriage. Oil change was repeated. Car was returned after two days. Didn't f More

by jconnor9
Purchase Time
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Mar 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your recent experience with us. This is certainly not the level of service we aim to provide and it's clear that we fell short in this instance. We value all our customers' business and would like an opportunity to make things right for you. Please reach out at your earliest convenience so we can discuss further how best to resolve this issue - Thank you, - Tony Acock - Service Manager - 9137803700

February 28, 2024

Oil change & Tire rotation took much longer than expected (3 hours). Felt pressured to upsell services, which is a new experience at this facility. More

by kc_scout
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Feb 28, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn that your recent visit didn't meet expectations. Our goal is always to provide efficient service and clear communication without making you feel pressured. We'd appreciate the opportunity to discuss this further with you, so please don't hesitate to reach out at a time convenient for you. Thank you, Tony Acock - Service Manager - 9137803700

February 28, 2024

The wait time for the express lane was awhile but Kassidy did a great job. More

by mjeawilliams
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Feb 28, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

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