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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,382 Reviews
Call Service Center (913) 298-8939

2,382 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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April 09, 2025

Disappearing oil change. Had an appointment which started on time but it took over 4 hours. More

by Dan the magazine man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure which employee it was.
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Apr 09, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Lucas Kay Service Manager 913-780-3700

April 08, 2025

I brought my truck in for a tune up and front end check. Upon picking up my truck the drivers door handle was damaged and I was quoted the repair for front suspension parts. I was told they would not repair More

by kbrown53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2025

I would give Shannon 10 stars if I could! Always great service. Thank you Shannon! More

by AHREN27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
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Apr 06, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for choosing Olathe Dodge Chrysler Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lucas Kay Service Manager 913-780-3700

April 06, 2025

Quick, Brief and Friendly! Awesome to be in and out with ease. Thank you again! More

by Brock Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
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Apr 06, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Lucas Kay Service Manager 913-780-3700

April 06, 2025

Dodge staff failed to disclose a credit card fee. Would of like to know that before having to pay extra $250 and could of move money around my accounts to avoid that. More

by avpilot44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Barletta
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2025

Had the truck for over a month, spent 4K and the original issues still exist, or the issues found to be "Not able to duplicate" are still duplicating just fine for me...this service department is a JOKE... v More

by ramexpert5500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sebelski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Dearing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Barletta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Burris, Jimmy Stateler, Rick Burt, Joseph Stroble
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Apr 07, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

April 05, 2025

Tech side is very warming and always available for quick and easy service. I love they are able to offer such services. More

by Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Kay
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Lucas Kay Service Manager 913-780-3700

April 04, 2025

My rating is based on experience I had with Luke. He is very professional, attentive, helpful, knowledgeable and pleasant to deal with. More

by mrescobar6
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Johnson
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Apr 04, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Lucas Kay Service Manager 913-780-3700

April 03, 2025

Not impressed with service on eco diesel. I have had problems with the eco diesel after year 4 of owning it. It took 6 years to correct 1 recall for the fuel pump. More

by mrcrouch43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanner
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Apr 06, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lucas Kay Service Manager 913-780-3700

April 03, 2025

Oil Change/Tire Rotation over $100 even with coupon. Above average wait times. Crappy offers to buy your vehicle while servicing. More

by JeremyW
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Kay
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Londyn
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Apr 06, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Lucas Kay Service Manager 913-780-3700

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