Olathe Dodge Chrysler Jeep RAM - Service Center

Poor communication. Had to have vehicle towed back after oil change. Missed work waiting for my vehicle to be addressed. Had to have vehicle towed back after oil change. Missed work waiting for my vehicle to be addressed. More

The service advisor did a great job. The cashier did a poor job. The cashier wasn't paying close attention and charged wrong amount for my service and the dealership had to call later to The cashier did a poor job. The cashier wasn't paying close attention and charged wrong amount for my service and the dealership had to call later to ask for additional funds. More

If I could give a lower rating, I would. As a customer since 2017, my experience with their service department has been nothing but frustration at every turn. After what I experienced today, As a customer since 2017, my experience with their service department has been nothing but frustration at every turn. After what I experienced today, I will never go back— hence why I write this review. First, let me stress that they do not value the customer. If they lose your business, so be it. Today, I dropped off my 2018 Jeep Wrangler to have a couple of minor issues looked at. I confirmed with the technician upon drop off that they would call me prior to making any repairs. I was told I would only pay for the “diagnostics,” unless I elected to proceed with the quoted repairs. After hearing the outrageous cost to make the repairs, I respectfully declined. Upon picking up the vehicle, I learned I was being charged $350 in “diagnostic” fees. $350 TO FIX NOTHING. I understand labor and man hours, but $350 was astronomical. I vented my frustration to the service manager, Lucas Kay, that I had no idea I’d be paying $350 simply to have the vehicle looked at. If I would have known, I would’ve declined and left. After explaining my frustration and confusion, it essentially did me no good. In the end, they didn’t care and was forced to pay the full price. This is essentially the same type of service I’ve received in the past. No concern for the customer. As I go to my vehicle to leave, I see they so graciously left me with all of their trash in the vehicle. Thanks Lucas and to the whole Service Dept. I felt so valued and heard as a customer. I’ll never be back. More

ETAs for windshield replacement were wrong and had to call for updates. Once the windshield was in no one called me to schedule the appointment. Wasn't scheduled until I eventually called asking for an u call for updates. Once the windshield was in no one called me to schedule the appointment. Wasn't scheduled until I eventually called asking for an update...then had to wait a week for the windshield replacement day. Once that day came, windshield was replaced as expected. More

Great Everyone did an outstanding job, very quick service since I didn't have an appointment. Thanks again for a great job! since I didn't have an appointment. Thanks again for a great job! More

Every thing went smoothly and they were very professional. They addressed all my concerns. It was great professional. They addressed all my concerns. It was great More

Needed to have wheel locks removed. Dealer was able to remove them Others tried but failed Dealer was able to remove them Others tried but failed More

First off have been trying to call the service center for about three weeks now and all I get is a voicemail and then a text and the problems I am having can just be figured out if someone would answer. Two about three weeks now and all I get is a voicemail and then a text and the problems I am having can just be figured out if someone would answer. Two dropped my truck off at 11 and didn't hear back until around 5ish when you guys were about to close so then had to rush up there to get my truck before you guys closed to find out that all you did all day was look at my truck and not fix anything not even my back seatbelt that has been a safety issue with my kids because they can't tighten there seatbelt while back there. Then on top of that it was great everything was covered by my extended warranty that I paid extra for except for the rear window leak which is a very well known problem and has even been extended to a 150000 mile warranty. But somehow mine is going to cost 1300 dollars to replace when I have been trying to get this problem solved since January when I brought it in and you guys told me you could run the test because it was to cold outside I have videos of it leaking but they said they need a paper trial. Then on top of this with my extended warranty I don't get a rental car for the day while you guys fix problems on my truck that are warranty issues. More

Employees were sluggish and unengaged. I brought my vehicle back 10 minutes after I picked up to have the job finished. I brought my vehicle back 10 minutes after I picked up to have the job finished. More

I've been doing business here since 2011. Ive had great experiences & that's why I keep coming back every 3 years! Ive had great experiences & that's why I keep coming back every 3 years! More