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Olathe Toyota

Olathe, KS

3.6
546 Reviews
A Kansas City Metro Area Toyota Dealer for over 31 years serving both Kansas and Missouri. Prominently located in Olathe, Kansas, we are only 20 minutes from Downtown Kansas City, The Legends, The Sprint Center, The Power and Light District, The Country Club Plaza, The Truman Sports Complex, Verizon Wireless Amphitheater, Westport, Raytown, Lee's Summit, Gladstone, North Kansas City, Parkville, and the Kansas Speedway. We are a short drive from Prairie Village, Merriam, Lenexa, Shawnee, Mission, Paola, De Soto, Bonner Springs, Town Center Plaza and Brookside, and only minutes away from the Heart of Johnson County, Spring Hill, Leawood, Gardner, Overland Park, Eudora, Ottawa, Stillwell, The Sprint Campus, and The Great Mall of the Great Plains. Olathe Toyota is conveniently located at exit 218, the Sante Fe exit, on I-35 south of I-435. Rawhide Rd is a frontage road on the North West corner of Sante Fe and I-35. Taking Excellent Care of our customers is Priority #1. We have won Toyota's prestigious President's Award five years in a row (2005, 2006, 2007, 2008 and 2009). We also won it in 2001 and 2003. We not only want to meet, but exceed your expectations in Sales, Customer Service, Parts and Service. When you purchase a vehicle at Olathe Toyota, we don't want to just sell you a car, we want you to be our customer for life. Which is why we give you a Lifetime Warranty* with every new Toyota and select used car purchases.
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685 North Rawhide Drive

Olathe, KS

66061

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Showing 546 reviews

May 16, 2014

Cost me a car!!! Absolutely horrible service work. I took my car in for some work, the water pump went out and I had I towed there. They replaced my water pump and sug More

by ct627
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Blackman
May 22, 2014 -

Olathe Toyota responded

The vehicle that ct627 is discussing was towed into us with no oil in it and the engine was locked up.We did recomend a new (or used) engine.The vehicle was than towed to the customers friends house.The friend was able to get the crankshaft to turn over, this is something we wouldnt have performed as the damage is allready done once the engine has siezed.The customer than called me and wanted me to look at it.He said his friend got it running.I scheduled him in and than he told me the car needed to be towed in.I really thought that was odd, he told me the car was running and yet he needed to tow it in.We brought it in and did discover that the cam seal WAS defective.However the valve cover was also leaking.There was oil everywhere.Due to the fact that we did have a defective cam seal I told him I would tear down the motor and see how much damage there was.The car had clearly been run out of oil.How much liability would we take on for this i was open to discuss with customer.I believe some of the fault lies with customer as he chose to drive the car with oil light on and leaving a oily mess everywhere he went.Thats negligant on customers part.Before we were able to tear down engine customer called back and said he didnt want us touching it and he would tow it back to his friend.I once again offered to look at it and determine what we needed to do to get it running and would NOT charge for diag., but customer will only bring it in if we agree to pay for his negligence.Anyone driving a vehicle has some amount of responsibility in making sure the car has oil in it and raising question or checking level when oil light comes on and or oil puddles (5 quarts worth) are not just ignored

Jun 30, 2014 -

ct627 responded

As I told the dealership earlier, I park in a different location EVERY SINGLE DAY. I lived at an apartment complex when the issues occurred and work at a location where parking isn't assigned. If the part was put in the CORRECT way in the beginning the issue would have never happened. I take some responsibility for this but I also don't check my oil every week since I only drive it to work and back. It is the dealerships responsibility to check their work BEFORE it is given back to the customer. If this would have been done in the first place you guys would have realized the part was faulty. You guys weren't out money by paying for the labor that you make money off of. Do you really pay your mechanic $115.00 an hour? NO. Regardless, you guys stink and I am never taking a car or recommending you to anyone. I was fine paying for some of the engine but not all of it, that wasn't fair. You guys had my car for almost a MONTH. Why would I trust a company that recommends I replace something then not stand by their work? It is bs and horrible business practices. This is the first and last time I will take my car to a Toyota Dealership.

May 15, 2014

Knowledgeable and helpful We came from out of town to purchase a car, and our salesman was not only helpful, but very knowledgeable as well. The car was clean, yet Brett took More

by mlwevans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Garcia
May 14, 2014

Purchase Experience We had a very positive experience with Olathe Toyota. Kendall Kyle was our Sales Consultant who pleasantly guided us through the process of buying a n More

by billdowden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 05, 2014

Great experience! We were extremely pleased with our visit to Olathe Toyota! Brett Garcia was helpful and courteous from the moment I inquired about the car I was inter More

by Susan A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Garcia, Brett Garcia
May 02, 2014

Great Experience Dennis went out of his way to answer all questions and made repeated visits between cars to make the final selection. He kept me informed as the proce More

by bhix74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Crego, Dawn Hofer
April 27, 2014

"2014 Toyota Avalon" We had a great experience with Kendall at Olathe Toyotal! He was very personable and took the time to help us make the right decision and find the rig More

by acollie3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 26, 2014

Exceptional experience I usually attended another toyota dealership closer to the MO/KS state line because its a little closer to me, but i had the opportunity to visit Olat More

by tab2014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
derek casey in parts and Eric in service
April 24, 2014

Awesome Dealership We were treated with kindness, respect, friendliness and professionalism. We are returning customers and will most assuredly be back. We will recomm More

by anderson47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Beau Thomas, Dawn Holer, Johannes Alberty
April 18, 2014

Purchase Used Camry I was very pleased with the overall experience. Kendall made it very easy to make my choose. He always had the answers or looked up the answers to m More

by jgardn05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 17, 2014

2009 Ford Fusion Kendall was amazing to work with. He greeted us as soon as we arrived at the dealership. Kendall took the time to learn about us and what we were look More

by racedude3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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