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Olathe Toyota

Olathe, KS

3.6
546 Reviews
A Kansas City Metro Area Toyota Dealer for over 31 years serving both Kansas and Missouri. Prominently located in Olathe, Kansas, we are only 20 minutes from Downtown Kansas City, The Legends, The Sprint Center, The Power and Light District, The Country Club Plaza, The Truman Sports Complex, Verizon Wireless Amphitheater, Westport, Raytown, Lee's Summit, Gladstone, North Kansas City, Parkville, and the Kansas Speedway. We are a short drive from Prairie Village, Merriam, Lenexa, Shawnee, Mission, Paola, De Soto, Bonner Springs, Town Center Plaza and Brookside, and only minutes away from the Heart of Johnson County, Spring Hill, Leawood, Gardner, Overland Park, Eudora, Ottawa, Stillwell, The Sprint Campus, and The Great Mall of the Great Plains. Olathe Toyota is conveniently located at exit 218, the Sante Fe exit, on I-35 south of I-435. Rawhide Rd is a frontage road on the North West corner of Sante Fe and I-35. Taking Excellent Care of our customers is Priority #1. We have won Toyota's prestigious President's Award five years in a row (2005, 2006, 2007, 2008 and 2009). We also won it in 2001 and 2003. We not only want to meet, but exceed your expectations in Sales, Customer Service, Parts and Service. When you purchase a vehicle at Olathe Toyota, we don't want to just sell you a car, we want you to be our customer for life. Which is why we give you a Lifetime Warranty* with every new Toyota and select used car purchases.
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685 North Rawhide Drive

Olathe, KS

66061

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Showing 546 reviews

January 16, 2020

Beware of Lifetime Warranty - Deceptive What started out as a fantastic experience and customer relationship, turned into a nightmare when I approached the dealer and asked for assistance wi More

by brianbklein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't remember but guy who sold car to us was fantastic
Jan 21, 2020 -

Olathe Toyota responded

Mr. Klein I would like to start by saying I am sorry your Sienna is having a problem. That being said I must defend our very valuable warranty by filling in the information you are leaving out in your review. When you purchased your vehicle you were given a copy of the powertrain warranty that was very specific of what was expected of you to do to maintain your warranty. None of it was in fine print, in fact it is listed in the first paragraph highlighted by bullets so that no one can miss what they are expected to do. You were required to read and sign that you agree to the terms before you left finance. The reason they do this is because it is more likely for things to go wrong with your vehicle if you do not properly maintain it. You were denied on your claim because you didn’t fulfill your contractual obligation on maintaining your Sienna. A 60,000 mile maintenance was NEVER performed and SEVERAL services were performed late beyond the miles as per the Toyota owners maintenance guide. You state that the 60k was late but that isn’t true, it was never performed. This powertrain warranty is very specific on maintaining your vehicle, this is a contract that you signed. What you also fail to mention is Toyota has made a very nice offer to you to help in the repair of a vehicle that is out of warranty. Again we are sorry that your vehicle is having problems but want to make sure that the actual facts behind this review are known as most of our customers have found our warranty to be very valuable and easy to use.

Feb 12, 2020 -

brianbklein responded

Olathe Toyota....thank you for your note. The only reason Toyota is funding the bulk of the repair is because they agreed your warranty company should be covering this and are stepping in to do what is right and take care of their customers...something it appears you don't do...especially when having to deal with issues tied to your warranty company.. What I don't understand is how your service manager told me i was worthless as a customer (a service customer) because I had only been in one or two times for service, and he didn't think i was a customer. as a marketer i would assume a customer who buys a $43,000 mini-van is worth more to a company than someone who could have spent $600 in oil changes and tire rotations. nonetheless, he is right....i am no longer a customer of olathe toyota.

December 12, 2019

Chris Adams is one of the nicest and most helpful car salesmen I've ever met. He's trustworthy and goes out of his way to try to get things done for the customer More

by je
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Adams
October 22, 2019

Great service Micah Kent sold me my car. Fair, honest, painless transaction. Micah Kent later became a service advisor. He has given us perfect service 100% of th More

by Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micah Kent
October 06, 2019

Bought used 4 runner The best.fast fun and easiest place to do business Super nice people will go back again and again. Larry,Brice and Kenny Glasco are the greatest. More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Morse
October 04, 2019

Buy Rav4 2019 Excellent attention and dedication of Bryam Reyes, helped us find the car that fit my needs and budget. I buy my next safe car at Olathe Toyota and t More

by Felix Espinoza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryam Reyes
October 02, 2019

Emergency Tire Repair I want to thank Olathe Toyota, but more importantly Micah my service associate, and the service personnel he represents. My wife got a flat tire on More

by Jim and Tari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The entire service center, Micah Kent
September 28, 2019

We actually had fun buying I car! We bought a Rav4 from Mason M. He listened to our wants and needs and had the perfect car in his inventory. He was honest, professional and a dog love More

by Dan & Katie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason M
September 27, 2019

Bought Tacoma. John O was great. John was a great salesman, no pressure or pushiness. He was helpful and supportive throughout the experience. I bought a 2017 Tacoma 4x4. Negotiation More

by Rhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yo Phisaisawat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Ouang
September 15, 2019

Olathe Toyota & John Ouang Review John was very helpful in helping us select the correct Toyota Tacoma for our needs. John was friendly, low pressure and sincere. Would recommend Joh More

by Myk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yo Phisaisawat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott in finance, John Ouang
September 12, 2019

Bob Tucker strong sales person Bob was an excellent salesman with a great demeanor & approach. Ultimately dealer could not match price, but will likely service vehicle there due to More

by pdcrider
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tucker
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