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Olathe Toyota - Service Center

Olathe, KS

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31 Reviews

31 Reviews of Olathe Toyota - Service Center

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April 16, 2015

The Best This Toyota service center provided the the best experience I have had at a car dealership. The person answering the phone in the service center, the More

by 1nellie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Mooy
March 14, 2015

All -Please check service performed (or NOT!) Friday -3/13 - 10:20 AM - Took my 2011 Venza in for 50,000 service maintenance ---the night before I replaced my engine air cleaner and cabin filter ( More

by rlp1948
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Vernon
February 06, 2015

Best Toyota Dealership I have been to a number of toyota dealerships over the past few years and this is the only one that I cam honestly say I would recommend to a friend. More

by MamaTo2Boys
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
No Idea, multiple
September 26, 2014

oil change and tire rotation It took over two hours with an appointment for a standard oil change and tire rotation. I took my other car to Ford the same day WITHOUT an appointmen More

by jimmyjay
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Mooy
August 29, 2014

Expert Advice I bought my Rav 4 at the dealer and have taken it to the service dept. for all of my service needs. They treat me with professionalism and don't try More

by Liberty13
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Recommend Dealer
Yes
Employees Worked With
Service & Parts Staff
May 16, 2014

Cost me a car!!! Absolutely horrible service work. I took my car in for some work, the water pump went out and I had I towed there. They replaced my water pump and sug More

by ct627
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Tom Blackman
May 22, 2014 -

Olathe Toyota responded

The vehicle that ct627 is discussing was towed into us with no oil in it and the engine was locked up.We did recomend a new (or used) engine.The vehicle was than towed to the customers friends house.The friend was able to get the crankshaft to turn over, this is something we wouldnt have performed as the damage is allready done once the engine has siezed.The customer than called me and wanted me to look at it.He said his friend got it running.I scheduled him in and than he told me the car needed to be towed in.I really thought that was odd, he told me the car was running and yet he needed to tow it in.We brought it in and did discover that the cam seal WAS defective.However the valve cover was also leaking.There was oil everywhere.Due to the fact that we did have a defective cam seal I told him I would tear down the motor and see how much damage there was.The car had clearly been run out of oil.How much liability would we take on for this i was open to discuss with customer.I believe some of the fault lies with customer as he chose to drive the car with oil light on and leaving a oily mess everywhere he went.Thats negligant on customers part.Before we were able to tear down engine customer called back and said he didnt want us touching it and he would tow it back to his friend.I once again offered to look at it and determine what we needed to do to get it running and would NOT charge for diag., but customer will only bring it in if we agree to pay for his negligence.Anyone driving a vehicle has some amount of responsibility in making sure the car has oil in it and raising question or checking level when oil light comes on and or oil puddles (5 quarts worth) are not just ignored

Jun 30, 2014 -

ct627 responded

As I told the dealership earlier, I park in a different location EVERY SINGLE DAY. I lived at an apartment complex when the issues occurred and work at a location where parking isn't assigned. If the part was put in the CORRECT way in the beginning the issue would have never happened. I take some responsibility for this but I also don't check my oil every week since I only drive it to work and back. It is the dealerships responsibility to check their work BEFORE it is given back to the customer. If this would have been done in the first place you guys would have realized the part was faulty. You guys weren't out money by paying for the labor that you make money off of. Do you really pay your mechanic $115.00 an hour? NO. Regardless, you guys stink and I am never taking a car or recommending you to anyone. I was fine paying for some of the engine but not all of it, that wasn't fair. You guys had my car for almost a MONTH. Why would I trust a company that recommends I replace something then not stand by their work? It is bs and horrible business practices. This is the first and last time I will take my car to a Toyota Dealership.

April 26, 2014

Exceptional experience I usually attended another toyota dealership closer to the MO/KS state line because its a little closer to me, but i had the opportunity to visit Olat More

by tab2014
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
derek casey in parts and Eric in service
September 23, 2013

Shannon sold me my last two Toyotas, and is very friendly, dependable, and knowledgeable. I highly recommend her for your sales representative. She always makes it a point to drop in and. visit me w More

by trhoward50
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Merkel
June 18, 2013

Purchased two Toyotas. 2008 used Highlander, great value, great service, excellent folks. Also purchased 2012 Camry SE new. Wish we would have purchased a XLE but not shown. Current Camry 2012 wa More

by wayneter
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sorry name must be on service slip
June 11, 2013

Friendly, patient, understanding. Family has bought from Shannon for over a decade. I will buy from her until I ever decide to not have a Toyota. There is a new Toyota dealership in Merriam that is bigger t More

by Riderj76
Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Shannon Merkel
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