Ole Ben Franklin Motors

follow up on Saab 9-5 review. After realizing i was follow up on Saab 9-5 review. After realizing i was still making payments on my car, Mike Menser offered me to trade into another car off the lot. follow up on Saab 9-5 review. After realizing i was still making payments on my car, Mike Menser offered me to trade into another car off the lot.This was something i never expected to hear and made all of my frustration disappear. I've spoken with him and jamie eady since, who have both been very helpful in trying to get me into a different car that will work for my situation. I appreciate their concern and responsibility in taking this into their own hands and can not wait to see what they have to offer me when i have a chance to get over to that side of town. They have told me they have multiple cars for me to look at. However, after seeing my review on this website, a salesman named Darrell refused to show me any cars and yelled at me and argued with me until I cried. I would suggest speaking to Tarl, who seems to have many positive reviews on this website, or any other salespeople. I had every intention of posting a follow up review when Mike called and offered me another car, and was waiting to see how that went over, but my encounter with darrell has been very upsetting. I'm posting a positive review in relations to my treatment by the owner and sales manager. Shannon showed me some cars one day and was very professional and personable as well. So yes, now that things have panned out and i've calmed down about the situation, i would recommend this car lot. Just not darrell. More

Simple easy just the way I wanted it. Darrell the sales manager and Tarl the salesman did more than I asked. We will go back time and time again!!!!! manager and Tarl the salesman did more than I asked. We will go back time and time again!!!!! More

This is going to be a long review. I will keep the main details in the beginning; I had a car that was worth $1500 (I felt it was worth what Ben motors offered me) but I owed $6000 on the loan. Ther details in the beginning; I had a car that was worth $1500 (I felt it was worth what Ben motors offered me) but I owed $6000 on the loan. Therefore, I was turned down by everyone; from Easy Auto, JD Bryder, to Toyota of Knoxville, Terry Cunningham ford, ted russell nissan. Even Clayton Motors who is buy here pay here. It was sad. I gave up hope until I finally went to Ben Motors. When I sat down with Tarl, I told him I needed him more then he needed me. (Great way to make a deal) He said we will get it done. That night, he ran my credit (I had over 100 inquiries on my credit report due to the loan requests) Even though he knew my issues (most dealers I said that and they said come back when you are ready) and still Tarl took me to a 2009 Nissan Altima and we even took it for a test drive. (The first test drive out of all places) Car price $16,000 After we came back, I was like awesome car. But wasn't impressed cause I figured I would be walking out with my beat up car. He then said done deal. I had this feeling before, it always ends up bad. Well, he said here are the keys and my eyes lit up. I sat down with finance and they went over the deal. They offered me $3,000 for my trade in. This deal was unreal. Well, come to find out my finance charge was 17%. Two weeks later they said come back in, we need to talk about your deal. I came in and they were able to get me approved for another company at 14.5%. (how does a bad company actually pass that onto the customer, let alone spend their time to do that. The car runs great, no problems. I had an issue with corroded battery, but took it to Ben Motors repair shop where they cleaned it, and good as new. (Even the mechanic dropped what he was doing and did it for me right away.) Overall, the support was top notch, and the service is good so far. I hope this review helps, and believe me when I say I was turned down by everyone besides Ole Ben Motors. Just make sure you tell Tarl if you can get "him" approved, you can get anyone approved. More

Josh was amazing to deal with. We came from Johnson City and he had all the deal worked by the time we arrived at the dealership. Awesome customer service!! and he had all the deal worked by the time we arrived at the dealership. Awesome customer service!! More

Buying a used car for my son for his 16th birthday. I was able to purchase the vehicle for an excellent price and get the car he wanted! They were all very helpful and I have recommended all my friends a was able to purchase the vehicle for an excellent price and get the car he wanted! They were all very helpful and I have recommended all my friends and family to go there! More

Within the past 3 years, I have bought 3 vehicles from Tarl at Ole Ben Franklin Motors. The vehicles were great and they even put brand new tires on my Suburban I purchased!! Prices definitely cannot be Tarl at Ole Ben Franklin Motors. The vehicles were great and they even put brand new tires on my Suburban I purchased!! Prices definitely cannot be beat!!!! I am never upside down when I go in to trade for another vehicle which means a lot. The customer service is always exceptional. When I buy/trade with Tarl at Ole Ben, I know that I am in great hands...never any worries. More

I went to ole ben franklin in a bind and needed a vehicle and Tarl helped me get in a vehicle that would suit my needs at the time which was getting from point A to B and back. After a year of good payment h and Tarl helped me get in a vehicle that would suit my needs at the time which was getting from point A to B and back. After a year of good payment history I was able to upgrade to a much nicer and newer vehicle. When I'm in need of another vehicle I will definitely check here first! More

This car dealer and every car they sale is JUNK!! Save your money and DO NOT BUY a vehicle here! Guarantee they will finance you is because they are going to sell you a xxx. Your payment will be 400 month your money and DO NOT BUY a vehicle here! Guarantee they will finance you is because they are going to sell you a xxx. Your payment will be 400 monthly and you will spend more in repairs. BE SMART DO NOT BUY FROM THIS LOT!!!! More

I found a car I wanted from Ben Franklin. I decided to wait and shop around a little. Found another car, called to make an offer and the sales man said "there's no we could do that price" then hung up. I wait and shop around a little. Found another car, called to make an offer and the sales man said "there's no we could do that price" then hung up. I wasn't going to deal with but my sales man called me back and apologized for whoever hung up. The clutch was slipping in the car. One mechanic said there's no way it was slipping but you couldn't gas the car the slightest bit without the clutch just slipping. Finally another guy drove it came back and said it was slipping. In the process of driving the car he hit something. Now they were paying to fix the busted bumper and the clutch. I still had to help pay for the bumper. After being at the dealer for hours I was ready to leave. When it came down to signing the papers I find out the car has a wreck on the title. I still purchased the car do to being in a bad spot and didn't have the time to start a search again. Now I find out my 2 front tires are so warn on the inside where I couldn't the ware that the metal wires were showing. I went back to see if mike would stand by his product. Come to find out, no they don't stand by their vehicles. After the sale is made they will basically tell you to xxxx off. I'll never recommend Ole Ben Franklens to anyone. More

This company contracted my company to move a vehicle from an IAA Auction. Which is the insurance auto auction (where totaled cars go). We went 150 Miles out of our way, wasted our time and diesel fuel to get an IAA Auction. Which is the insurance auto auction (where totaled cars go). We went 150 Miles out of our way, wasted our time and diesel fuel to get there and come to find out they had hired someone else and double booked the job. So when we show up to pick up the car we learn that someone was there 2 hours earlier to pick it up. When we called to find out what was going on they said "should have been there first" and hung up on us. So the bottom line is if they screwed us they will definitely screw you. More