Ole Ben Franklin Motors

If I could give absolutely zero stars I would. Been dealing with this dealership and the unsafe vehicles they sell for almost 5 months with little to no communication at all unless you show up at the d dealing with this dealership and the unsafe vehicles they sell for almost 5 months with little to no communication at all unless you show up at the dealership yourself. This dealership is an absolute joke. They make you sign arbitration paperwork because they KNOW the vehicles they sell are all completely run down and have damage beyond anything they are willing to disclose, I’m at car #2 that’s completely unsafe to drive. I KNOW they have gotten away with screwing so many people over because of their little arbitration stint, that makes most people think there is nothing they can do. If you are one of those people please reach out to me; they screwed the wrong people over this time and we will be taking the action needed to put this dealership and their shady ways to an end. More

Shout out to Tj, mims, and finance manager joel, they did what multiple other dealers couldn't do. They put me in a amazing car with only 7,000 miles. If you have bad credit and your having trouble getting a what multiple other dealers couldn't do. They put me in a amazing car with only 7,000 miles. If you have bad credit and your having trouble getting a good car ole ben franklin is the place to go. I highly recommend this car lot to anyone who is looking for a high quality automobile at a fair price. Im looking forward to buying my next car from them. Thank you ole ben franklin motors. More

Robert Latsha was the best! He was very patient with me, didn’t make me feel pressured or uncomfortable whatsoever. I can tell he has been doing this a long time and he is great at what he does! If you shop didn’t make me feel pressured or uncomfortable whatsoever. I can tell he has been doing this a long time and he is great at what he does! If you shop at Ole Ben Franklin, you must ask for Robert!! More

failed to honestly disclose truck's accident history at the time of purchase. When I had two dealers point out the accident and how it was hidden, I called the office multiple times. They refused to retu the time of purchase. When I had two dealers point out the accident and how it was hidden, I called the office multiple times. They refused to return any call and removed my warranty paperwork from my packet. Crooked all the way down. More

Discriminated against me for being native american. I thought deal was final weeks later received a text not a call from them saying it was not! And had to bring it back. They didn't even have nerve to c thought deal was final weeks later received a text not a call from them saying it was not! And had to bring it back. They didn't even have nerve to call me they only had nerve to text . Bad business like behavior. They will scam you ! And here I thought racist people were less . But not the case. More

Would recommend this dealership to anyone interested in a new or used vehicle, Red Jones was my salesman and treated me like a family member.All the staff was very friendly and professional, Red took time to new or used vehicle, Red Jones was my salesman and treated me like a family member.All the staff was very friendly and professional, Red took time to listen to what I wanted,,my down payment and monthly payment, showed me used vehicles and new ones , great job, love my new 2019 Nissan Thanks guys More

Sold me a truck with a bad transmission. Said it had a slight leak but really had a bad water pump and a bad valve cover. slight leak but really had a bad water pump and a bad valve cover. More

After 3 weeks, The engine needed to be replaced I bought a truck from this location on 08-10-2019.Three weeks later the truck was in the shop needing a new engine due to extreme rust and safety is I bought a truck from this location on 08-10-2019.Three weeks later the truck was in the shop needing a new engine due to extreme rust and safety is I bought 2008 f-350 from this location on 08-10-2019. I was told it was a super clean vehicle and that it was in great shape. The truck did come back on auto check as being sold at auction and having both structural and frame damage but I was told that they have to notate it that way anytime there are scratches, dents, or dings on the vehicle by Jamie Eady the manager of this location. I voiced my concern to Jamie that i didn't want to get the truck and 3-4 weeks later have it in the shop undrivable due to issues. I was assured that wouldn't happen and if it somehow did, that they are not the type of dealership to leave me stranded. About 3 WEEKS LATER THE TRUCK WAS IN THE SHOP with an exhaust manifold leak and unable to drive. I was going t just eat the cost of the repair until i got a call from the mechanic stating that that whole engine was rusted out, the transmission lines had been cut and bypassed, the manifold was completely rusted, and the whole bottom end of the engine was rusted out. At that time I called Ole Ben Franklin and spoke with Jamie about the issue i even had the mechanic take pictures of the damage and I sent them to Jamie. Jamie Stated that he would call the mechanic and get back to me. I never received a call back and neither did the mechanic. I the called up and spoke with another manager named Randy. I explained the situation to Randy and sent the pictures. Randy stated that It was a messed up situation and agreed that it should be remedied and he would get with Jamie on a solution. I have been trying for the past week to communicate with this dealership and resolve this issue and keep getting stonewalled with no communication back from them even after I am promised a phone call. The only solution that was offered was for me to purchase a new engine and they would have their mechanic put it in at their cost. This is not acceptable. I spent almost 20,000 on this truck and drove it for 3 weeks before it went down. even the mechanic stated it was not roadworthy and posed a safety issue. I offered up 2 solutions to the dealership 1- they had a vehicle on the lot that was comparable in price and features to the one I bought. I offered to swap vehicles that way they could fix this one at their cost and then sell it as a "drivable" vehicle and make back their money. 2- I would pay money towards the labor of installing the new engine if they purchased it. I even did all the leg work and research and found engines that would work at extremely reasonable prices. I have not been able to get a response on either. When i purchased this vehicle I traded in a truck that was running and driving fine, I was just looking for a dually as we have a horse farm and they are better equipped to pull horse trailers. Now, I am out my original truck, the new truck has been in the shop for over three weeks, I only was able to drive it for 3 weeks prior, and now they want me to purchase a new engine for the vehicle i purchased which should not have been on the road in the first place. This is unacceptable. Again, I have offered 2 solutions. And even offered to pay for part of the repair if they purchase the engine so I'm not asking them to shoulder all of it which I believe is reasonable considering the circumstances. More

Loved working with Amy !!! Thank you Amy for helping me with the purchase of the Saturn Vue for my mom. You made the whole experience easy and your kindness to my mother was ver Thank you Amy for helping me with the purchase of the Saturn Vue for my mom. You made the whole experience easy and your kindness to my mother was very much appreciated. We will definitely come back !!! More

Safety I have been a customer of Ben Franklins since I moved here to Tennessee and was assisted in many ways. If I needed repairs, last minute help, financin I have been a customer of Ben Franklins since I moved here to Tennessee and was assisted in many ways. If I needed repairs, last minute help, financing or another new vehicle the staff , Ray Gilmore and Sharon Aimes were so professional helpful and attentive to my needs and expectations. Thank you for the experience More