Ole Ben Franklin Motors

Sold me a truck with a bad transmission. Said it had a slight leak but really had a bad water pump and a bad valve cover. slight leak but really had a bad water pump and a bad valve cover. More

After 3 weeks, The engine needed to be replaced I bought a truck from this location on 08-10-2019.Three weeks later the truck was in the shop needing a new engine due to extreme rust and safety is I bought a truck from this location on 08-10-2019.Three weeks later the truck was in the shop needing a new engine due to extreme rust and safety is I bought 2008 f-350 from this location on 08-10-2019. I was told it was a super clean vehicle and that it was in great shape. The truck did come back on auto check as being sold at auction and having both structural and frame damage but I was told that they have to notate it that way anytime there are scratches, dents, or dings on the vehicle by Jamie Eady the manager of this location. I voiced my concern to Jamie that i didn't want to get the truck and 3-4 weeks later have it in the shop undrivable due to issues. I was assured that wouldn't happen and if it somehow did, that they are not the type of dealership to leave me stranded. About 3 WEEKS LATER THE TRUCK WAS IN THE SHOP with an exhaust manifold leak and unable to drive. I was going t just eat the cost of the repair until i got a call from the mechanic stating that that whole engine was rusted out, the transmission lines had been cut and bypassed, the manifold was completely rusted, and the whole bottom end of the engine was rusted out. At that time I called Ole Ben Franklin and spoke with Jamie about the issue i even had the mechanic take pictures of the damage and I sent them to Jamie. Jamie Stated that he would call the mechanic and get back to me. I never received a call back and neither did the mechanic. I the called up and spoke with another manager named Randy. I explained the situation to Randy and sent the pictures. Randy stated that It was a messed up situation and agreed that it should be remedied and he would get with Jamie on a solution. I have been trying for the past week to communicate with this dealership and resolve this issue and keep getting stonewalled with no communication back from them even after I am promised a phone call. The only solution that was offered was for me to purchase a new engine and they would have their mechanic put it in at their cost. This is not acceptable. I spent almost 20,000 on this truck and drove it for 3 weeks before it went down. even the mechanic stated it was not roadworthy and posed a safety issue. I offered up 2 solutions to the dealership 1- they had a vehicle on the lot that was comparable in price and features to the one I bought. I offered to swap vehicles that way they could fix this one at their cost and then sell it as a "drivable" vehicle and make back their money. 2- I would pay money towards the labor of installing the new engine if they purchased it. I even did all the leg work and research and found engines that would work at extremely reasonable prices. I have not been able to get a response on either. When i purchased this vehicle I traded in a truck that was running and driving fine, I was just looking for a dually as we have a horse farm and they are better equipped to pull horse trailers. Now, I am out my original truck, the new truck has been in the shop for over three weeks, I only was able to drive it for 3 weeks prior, and now they want me to purchase a new engine for the vehicle i purchased which should not have been on the road in the first place. This is unacceptable. Again, I have offered 2 solutions. And even offered to pay for part of the repair if they purchase the engine so I'm not asking them to shoulder all of it which I believe is reasonable considering the circumstances. More

Loved working with Amy !!! Thank you Amy for helping me with the purchase of the Saturn Vue for my mom. You made the whole experience easy and your kindness to my mother was ver Thank you Amy for helping me with the purchase of the Saturn Vue for my mom. You made the whole experience easy and your kindness to my mother was very much appreciated. We will definitely come back !!! More

Safety I have been a customer of Ben Franklins since I moved here to Tennessee and was assisted in many ways. If I needed repairs, last minute help, financin I have been a customer of Ben Franklins since I moved here to Tennessee and was assisted in many ways. If I needed repairs, last minute help, financing or another new vehicle the staff , Ray Gilmore and Sharon Aimes were so professional helpful and attentive to my needs and expectations. Thank you for the experience More

Terrible We have had nothing but trouble since the day we went there, we bought a truck and left in it got down the road and we call them and tell them somethi We have had nothing but trouble since the day we went there, we bought a truck and left in it got down the road and we call them and tell them something is wrong. Drove it the next day and it catches on fire, we spend a lot of money on it, then trade it back to them because they were going to give all our money back ,that was a LIE .and now a month later we are still having to get our truck financed. The worst place I have ever dealt with. Amy in the finance department is terrible. More

Not pleased Credit does matter we put 4,000 down and ended up with a 2007 Ford Edge. Not what we were promised at all I don’t think its based on anything but the Credit does matter we put 4,000 down and ended up with a 2007 Ford Edge. Not what we were promised at all I don’t think its based on anything but the two men in the front . I overheard an older man taking to a sales guy about a deal the mom was going to co sign with great credit. The older man told the sales guy that it was way too much car for the guy . It’s very wrong to mislead people just to get them to come in . I even asked the sales guy if we were still getting the 2015 Kia Sorento and he said yes . We are going to make it happen but it was all lies More

False advertising The spiel on the radio about $4500 to the buyer is an outright lie. Yes I was approved and turned down their deal. They wanted to sell me a higher pri The spiel on the radio about $4500 to the buyer is an outright lie. Yes I was approved and turned down their deal. They wanted to sell me a higher priced car than I was looking for. They claimed ignorance of the radio ad and wanted me to pay cash down. Blatant false advertising. Buyer Beware!!!! I will be contacting the Better Business Bureau. More

JJ Hodge Is A Legend JJ hooked me up with a most legendary ride for an incredible price. I really look up to this man and hope I can reach his level of performance. JJ hooked me up with a most legendary ride for an incredible price. I really look up to this man and hope I can reach his level of performance. More

Bad buisness dont go ther Buying a truck trade one in plus down payment keep getting run around on cant prove work status when ive give numbers and check stubs on my secound dr Buying a truck trade one in plus down payment keep getting run around on cant prove work status when ive give numbers and check stubs on my secound drive out tag which is illegal plus ther should be a law on charging someone such high rates now still havent payed my trade in off even tho its posted at ther lot for sale even after i told them just trading mine in still wanted money down i wish id never stepped foot in ther i will be contacting a lawyer monday so if deal dont go threw which is crap i want my truck and down payment back u people supposed to be christan oriented i feel for u when u will have to answer for your wrong doings far as the vehicle im supposed to be getting it is a good vehicle i will say that the main thing dont sale a vehicle then say u cant finance it after leaving with it and a month goes by More