One Toyota of Oakland

Dissapointment transformed! I had a service appointment at another dealer. I arrived at the appointed time of 11:45. As I was moved through the process I was told my car would no I had a service appointment at another dealer. I arrived at the appointed time of 11:45. As I was moved through the process I was told my car would not be ready until 4:30. When I noted I had an appointment they said that does not really mean anything. As it progressed it was determine they would not get to it at all. I was not happy. I left and on the way home I called Toyota One and was met with complete professionalism and a 2:20 appointment. The service was completed and I was headed home at 3:23. Everything about this experience was positive and professional! Thank you for saving the day! More

Poor communication Genevieve at the service counter was great. She was very responsive when I asked about the status of my car. However, other than her, communication wa Genevieve at the service counter was great. She was very responsive when I asked about the status of my car. However, other than her, communication was non-existent which was especially frustrating because the service took over 3 times longer than I was originally told. Both the delay and the lack of updates are completely unacceptable. I understand that sometimes things can happen but you should have enough experience as a business to be better at estimating service times and you should absolutely be better at communicating with your customers. More

Great customer service I came here for the vehicle service and the customer service was great, I knew that the wait time is little bit longer. But I still will come back for I came here for the vehicle service and the customer service was great, I knew that the wait time is little bit longer. But I still will come back for the service! More

Good experience One toyota of Oakland is my first choice to purchase a car, it has good services. When you decide to buy a new car, they will explain the function th One toyota of Oakland is my first choice to purchase a car, it has good services. When you decide to buy a new car, they will explain the function the car very detail. I will be back again.. More

Amazing Since I bought this car guys were helping me are amazing. Time when I finance this haile helped me a lot, after that on services "GREG" his amazing I Since I bought this car guys were helping me are amazing. Time when I finance this haile helped me a lot, after that on services "GREG" his amazing I don't have any words to describe him just thank you to make me to love one Toyota of Oakland to do any service I need for my car. You treated me like your friend thank you man! More

Excellent. Great. I would certainly have my car serviced at One Toyota again. I was very pleased with the professionalism of One Toyota. Fast and expedient. Great. I would certainly have my car serviced at One Toyota again. I was very pleased with the professionalism of One Toyota. Fast and expedient. More

Frustrating start, eventually resolved There was a delay starting service on my car due to a communication error. I was frustrated because I had dropped my car on friday evening leaving key There was a delay starting service on my car due to a communication error. I was frustrated because I had dropped my car on friday evening leaving key in drop box, for a Saturday 7:45am appt I had scheduled on Thursday. i called to check on car around 8am. I wasn’t called back till 9am and was told I didn’t have an appointment. This upset me because I needed my car for work late that day. Brandon eventually cleared up the mishap and was able to get the car moving along but my car wasn’t ready till after I needed it. Ultimately the best part of my experience was Brandon, he was able to turn things over pretty quickly and was professional and courteous. More

Good Service I told the service manager that I need to be out by 10:30 he said no guarantee but he did his best to make it and he explain all that I need to know. I told the service manager that I need to be out by 10:30 he said no guarantee but he did his best to make it and he explain all that I need to know. Great job!!!!FITZ keep up the good job More

Return customer Bought a used pirus at a good price. What I liked was that everything was done by one person. No tag team negotiations between the sales person and Bought a used pirus at a good price. What I liked was that everything was done by one person. No tag team negotiations between the sales person and finance people. No high pressure. That is why when looking for a new RAV4 hybrid, I came back but not without shopping first. BTW the service depatment is first rate, better than the other Oakland Toyota Dealer (who shall remain nameless...) Michael Tran is a pleasure to work with. More

30, 000 miles I made an appt for a Friday afternoon. Within 1 hour, I was on the road. After oil change, tire rotating and filter changing. Bianca was awesome and I made an appt for a Friday afternoon. Within 1 hour, I was on the road. After oil change, tire rotating and filter changing. Bianca was awesome and pleasant! More