One Toyota of Oakland

Maintenance service Everything was great. Jose was very friendly. The maintenance was done on time and he informed me when it was completed. I am happy with the service. Everything was great. Jose was very friendly. The maintenance was done on time and he informed me when it was completed. I am happy with the service. More

Most pleasantly surprised I was in the market for a new Toyota Rav4 Hybrid. I had signed up for TrueCar, and visited another Toyota dealership to see the vehicle I had spec'ed I was in the market for a new Toyota Rav4 Hybrid. I had signed up for TrueCar, and visited another Toyota dealership to see the vehicle I had spec'ed out on TrueCar. I was shown an entirely different vehicle (a fully equipped top of hte line Limited). The rest of my experience went down hill from there. I shook the sales rep's hand, told him I would think about it, and left. i thought for about 5 sec, and knew that I would never even give those people a second glance. I dropped by OneToyota of Oakland, and also received the usual song and dance about how they offer the lowest no haggle price, that they do not participate in TrueCar, Costco, or other buying programs because they offer such low prices, and all of the other verbiage one hears at car dealerships. I was clear that I was not in a mood to be trifled with and that they really needed to impress me. Long story short, they did impress me -- completely and totally. They did offer exceptionally low prices, and on a vehicle that better met my needs than I had originally spec'ed out. They really did give me a VERY good deal on my trade in. They were completely open about my purchase options and incentives. There was NO pressure purchase an extended warranty plan or gap insurance, or any of the myriad other such items. There was no haggling and offers and counter offers. It was simply a very simple and straight forward process. And, the sales rep with whom I worked, was excellent. Professional, very friendly, worked with me very well, laughed at my lame-assed jokes. I won't say that I enjoyed the process, but it was so much easier than it could have been. I rate Michael Han 5 stars, and Kenny Prunetti 4, only because I had limited contact with him. Without question, when I do have to purchase a new vehicle, I will be going back to OneToyota. And, without question, I will recommend OneToyota to any friend of mine who is looking for a new vehicle. More

This is the only dealership I will ever use again They were transparent in all of our dealings. They made sure I was clear about everything. They listened to what I wanted. The whole process was pain They were transparent in all of our dealings. They made sure I was clear about everything. They listened to what I wanted. The whole process was painless. More

Excellent service Chase (service advisor) makes everything great at Toyota. My car was checked in quickly, serviced as promised and ready when scheduled. His communi Chase (service advisor) makes everything great at Toyota. My car was checked in quickly, serviced as promised and ready when scheduled. His communication and personal skills are second to none. Thanks for having an employee that makes me feel special. More

Good place good people good deals The place has a good vibe. Friendly atmosphere. Straightforward explanations. Alex is helpful and available through text messages if I have any questi The place has a good vibe. Friendly atmosphere. Straightforward explanations. Alex is helpful and available through text messages if I have any questions. Than you. More

Prompt Very professional, I took my truck in told him what was wrong and he already knew what was wrong with it. Fixed it right away. Called me up to pick up Very professional, I took my truck in told him what was wrong and he already knew what was wrong with it. Fixed it right away. Called me up to pick up my vehicle in no time. More

Great customer service My adjuster Brandon was very helpful he was very friendly very Timely overall experience was great I got in and out very little time spent at the faci My adjuster Brandon was very helpful he was very friendly very Timely overall experience was great I got in and out very little time spent at the facility my next visit I would like to have Brandon as my adjuster if I could write Brandon I would rate him a 10 plus More

The procedure for buying a car is simple and straightforward I am very satisfied with the quality of service of this dealer and sales staff.The salesperson is responsible and responsible and should be commended. I am very satisfied with the quality of service of this dealer and sales staff.The salesperson is responsible and responsible and should be commended. More

Great service at One Toyota The agent Brandon Feola I worked with was very professional and helpful. Great follow up work! Look forward to work with him and One Toyota again. The agent Brandon Feola I worked with was very professional and helpful. Great follow up work! Look forward to work with him and One Toyota again. More

Great Brandon was very helpful and friendly . Good service. The wait time was reasonable. He was keeping me posted with the needs of my vehicle and price. Brandon was very helpful and friendly . Good service. The wait time was reasonable. He was keeping me posted with the needs of my vehicle and price. More