One Toyota of Oakland

Great customer service Brandon was extremely helpful. I had my maintenance (oil change and tire rotation) done the day prior and they didn’t correctly put on the undercar sh Brandon was extremely helpful. I had my maintenance (oil change and tire rotation) done the day prior and they didn’t correctly put on the undercar shield, so half of it fell off when I was driving on the freeway and was hanging by one side. I taped it up to hold it and took it in at 7am the next day hoping they would fix the mistake quickly since I had to be at work in Napa by 11:30am. Brandon knew my timeline and did an awesome job at keeping me updated with the status of my car. He called me twice to let me know what they were working on and even went out of his way to make sure they would receive a new piece (since I have a Honda) in time. All of this was done in 3 hours! Thank you, Brandon! Excellent customer service. He really cares about your car. More

One Toyota goes above and beyond Fitz (Brandon) gave us exceptional service. He even helped me with setting up my Bluetooth and when he ran into a glitch he brought me to sales and s Fitz (Brandon) gave us exceptional service. He even helped me with setting up my Bluetooth and when he ran into a glitch he brought me to sales and stayed to make sure the problem was solved as well as to watch Chico solve it! More

Tacoma Truck 70k Maintenance Excellent service provided. Quickest time ever as promised. Job completed within 1.5 hour! Service Manager Advisor was friendly knowledgeable and thor Excellent service provided. Quickest time ever as promised. Job completed within 1.5 hour! Service Manager Advisor was friendly knowledgeable and thorough! Kevin, who provided the service should be emulated as the model of Service Manager! More

Miki was great Miki was great, friendly and checked in regularly, was transparent about what needed to be fixed when, and the cost. Very helpful and I would go back. Miki was great, friendly and checked in regularly, was transparent about what needed to be fixed when, and the cost. Very helpful and I would go back. More

Good customer service and very helpful. Good person to talk about when u want to buy a new car cause he always try to help out on the amount you are looking for . Always answer any questions Good person to talk about when u want to buy a new car cause he always try to help out on the amount you are looking for . Always answer any questions you have about your car and very helpful and pleasant person . More

Toyota rav 4 lease I had a good experience, a lot of nice people to help me, the process took a little longer than I expected but I was very happy with the outcome th I had a good experience, a lot of nice people to help me, the process took a little longer than I expected but I was very happy with the outcome thank you Toyota one Oakland More

Great service. Friendly and helpful service representative. Though the wait time was rather longer than usual, I will definitely come back for my next servi service. Friendly and helpful service representative. Though the wait time was rather longer than usual, I will definitely come back for my next service. More

Service I had a pleasant experience getting my car serviced. Greg was friendly and I felt that he was being very transparent with me. I will definitely be com I had a pleasant experience getting my car serviced. Greg was friendly and I felt that he was being very transparent with me. I will definitely be coming back here. More

Phenomenal Customer Experience Phenomenal customer experience! I went to One Toyota of Oakland after doing my due diligence on finding a Toyota service center to fix a steering whee Phenomenal customer experience! I went to One Toyota of Oakland after doing my due diligence on finding a Toyota service center to fix a steering wheel issue on my 2001 4Runner. It turned out the rack and pinion needed replacement. I went with their diagnosis and replaced it. Couple of days after I picked up my car, I noticed oil leaking from the rack, I called in and they told me to bring the car in. They inspected the issue and fixed a leaking pipe at no cost. Picked the car but felt the issue was 90% resolved. The steering had a bit of play in it so I brought the can in again. They had the foreman do a test drive with me to inspect it. He momentarily noticed that something is not quite right. It turned out the new rack had an issue, so they ordered a new one and installed in addition to changing the bushing to makes sure the issue is completely gone. Now the drive is perfect and didn't have to pay for the additional work and parts as they empathetic for coming in 3 times for the same thing! I'm glad I took my 4Runnet to One Toyota, honestly they did what is right. Highly recommend More

Unparalleled customer service. Bradon went over all of my previous services and helped me customize a selection of services for my 2003 RAV4. He helped me understand which services Bradon went over all of my previous services and helped me customize a selection of services for my 2003 RAV4. He helped me understand which services needed to be prioritized and which ones could wait for the next visit. EXCELLENT! I have decided to do all of my oil changes and repairs only at One Toyota and only with Brandon. Best experience ever. More