Open Road BMW of Roxbury

Worst dealership ever! Be very very careful with these people!! First I want to say that I am aware that a lot of people post negative reviews because they are angry. S Be very very careful with these people!! First I want to say that I am aware that a lot of people post negative reviews because they are angry. Sometimes for no reason. But I post this only because this is the worst dealership I have ever experienced in my life. I am also sure that the few positive reviews that they have on here. They posted themselves. So this is what happened: I found a Bmw advertised for a good price, but with the wrong pictures. So I called and asked for the pictures. It took a day or two before I got it. Strange. But ok. When I got the pics I said "I take it". I am on the west coast, but I wanted to take a road trip with my family from NJ to LA. Then they said: "You got 48 hours to pick it up, if not we sell it to someone else". WHAT THE xxxx..... Again I repeated that I am on the west coast and that I need more time. At least 48 hours from when the paperwork was singed and car was paid for. After a lot of back and forth (in a very unprofessional way from their side) this guy Eric finally said he going to take care of that. So I called my family and asked them to book flight tickets from Europe to NJ. Then they asked me if I want to finance it or buy cash. I had the cash ready (I even sent them statements). But I said lets try to finance it. (I have never financed a car before. Always paid cash). It was a lot of back and forth with them for days, before they actually got back to me. (I think they did this by purpose). I then go into their webpage to make sure they removed it from there. But it was still there. But they changed the price to a higher price. When I called them to ask why. This guy Alfredo said "I am busy what do you want". SUPER RUDE and unprofessional! I asked them why they suddenly have a higher price on the car. Then he they say they are going to honor the price (they never did). At this point I started to feel very concerned that this was some kind of scam. Then I read reviews online and see that have done this to others too. They got my personal information. What is the purpose of doing things like this? I dont even know. So I email them and I say that "you know what, I just pay cash". After that I never got a hold of them. And they never emailed me or called me back. Because they never wanted to sell the car for that price in the first place. This is false advertising and some kind of bait-and-switch operation.They are breaking the law. Why they do it? As I say, I dont even know. But again. Do NOT trust them! If you go to YELP you will see that they did the same thing to others. I lost a lot on cancelling of our flights. And I wasted almost a week. I believe that if Bmw Germany knew about the way these guys run their business. They would face serious consequences! I will report them! 0 stars!! More

The Ritz-Carlton of BMW Wasn't sure what to expect with my first purchase at BMW of Roxbury but I was pleasantly surprised. As an owner of 7 pervious BMWs this was by far the Wasn't sure what to expect with my first purchase at BMW of Roxbury but I was pleasantly surprised. As an owner of 7 pervious BMWs this was by far the easiest vehicle purchase I have ever made. My Salesman, Nicholas, was able to answer every question I had regarding my new 6 Series and their entire staff was nothing but courteous and professional throughout my entire visit. I applaud their management as well as their owner as this is truly one of the finest dealerships I have ever visited. Thank you BMW of Roxbury. More

Expectional No hassle, super honest compared to other 2 dealers I visited. This dealer is full disclosure and makes sure that you leave happy. Impressed overalls No hassle, super honest compared to other 2 dealers I visited. This dealer is full disclosure and makes sure that you leave happy. Impressed overalls do would return! More

Awesome Group Just purchased my family's 5th BMW with BMW of Roxbury! They deliver impeccable customer service every time! Every employee there goes out of their wa Just purchased my family's 5th BMW with BMW of Roxbury! They deliver impeccable customer service every time! Every employee there goes out of their way to make sure you are be taken care of at all times and they have the best selection of new BMWs anywhere! More

Excellent customer service I had stopped into to look at a few cars the other day. Nick took the time with me to show me a few models and helped me compared them to find the one I had stopped into to look at a few cars the other day. Nick took the time with me to show me a few models and helped me compared them to find the one that best best fit my needs. I purchased the x5. If anyone is looking to purchase a new car go see nick! More

BMW of Roxbury My name is Tony I recently delt with bmw over my last purchase of a 2013 black Toyota Tacoma that they got in on a trade. Nick DiBernard sold me the u My name is Tony I recently delt with bmw over my last purchase of a 2013 black Toyota Tacoma that they got in on a trade. Nick DiBernard sold me the used truck at a great price and the truck runs wonderfully, couldn't be happier! The sale was by far the smoothest purchase I've had to date at any dealership! Thanks again Nick! More

Simply the best Every service visit I'm treated with respect, and everyone is attentive to detail. Unmatched professionalism, I would highly recommend it to everyone Every service visit I'm treated with respect, and everyone is attentive to detail. Unmatched professionalism, I would highly recommend it to everyone I know. More

Great service Last week we purchased a pre-owned bmw 535i xdrive 2012, absolutely in love with this car. The salesperson Erik was great and very helpful. Highly rec Last week we purchased a pre-owned bmw 535i xdrive 2012, absolutely in love with this car. The salesperson Erik was great and very helpful. Highly recommend him and this car dealer. Deff will be back here again. More

BMW ROX is lucky to have Nick Dibernard In January 2015 I had sworn off BMW Roxbury after a horrible sales experience with lackluster reps who couldn't answer basic vehicle questions. Month In January 2015 I had sworn off BMW Roxbury after a horrible sales experience with lackluster reps who couldn't answer basic vehicle questions. Months later, I heard through the grapevine of a fabulous sales rep by the name of Nick Dibernard. If only all sales professionals were as proactive, insightful, astute and savvy as Nick. I went in looking for a CPO and walked out with a brand new car that was better than I had originally settled my sights on. He listened to my needs and criteria, and navigated the sales process w/extreme finesse saving me hours, money and sanity. Hands down the best buying experience ever! Great service and great car makes for an ecstatic discerning buyer! Thanks Nick!! More

Erik is the Man!Outstanding Service I purchased a certified pre-owned 2012 BMW 528i x drive. My salesperson was Erik E. and I can honestly say, I have nothing negative to say about Eri I purchased a certified pre-owned 2012 BMW 528i x drive. My salesperson was Erik E. and I can honestly say, I have nothing negative to say about Erik and the experience I had purchasing a car at BMW of ROXBURY. Erik was very knowledgeable about the car and answered any questions I had regarding the car, warranty, and anything else. He did not pressure me into buying anything I wasn't comfortable buying and even worked with me on getting to a price I was comfortable with. I would definitely recommend my friends/family to see Erik if they are in the market for a new/used BMW. If you are reading this Erik, thank you again! More