Open Road BMW of Roxbury

Right place to buy a car. Just bought a car recently, stop by and ask for Eric. Honest guy who will tell you straight how it is, save your time with all the corporate talks and Just bought a car recently, stop by and ask for Eric. Honest guy who will tell you straight how it is, save your time with all the corporate talks and go straight to the business Erick is your guy. Andrew the business manager will help you with all your paper work and warranty coverage to meet your needs, great guy. Both very professional. Keep doing good work. Thanks More

Pleasee stay away!! Warning from a fellow bmw owner Purchased a 14 535i from them which i was so excited to bring home! Well that didnt last when i found out my second key fob didnt work.. Called them w Purchased a 14 535i from them which i was so excited to bring home! Well that didnt last when i found out my second key fob didnt work.. Called them went through trial and error for 3 weeks, turned out the second key they gave me was lost or stolen in one point in time and was locked by bmw. Ok easy fix, give me a new key that works. NOPE, rude, heartless, horrible customer service manager at roxbury denied any more help or replacement of the key they gave to me which was locked! I was left out in the cold after spending my hard earned cash on the bmw i always wanted which should have been a easy fix and help. Horrible experience and feeling! Please guys, stay away, i wouldnt like anyone to go through what i went through with this dealer and ruin an experience that is suppose to be filled with joy. More

Great Price good service We bought a 2014 x3 .They have been easy to work with through the service department. I am hoping to purchase and x5 as soon as well. We bought a 2014 x3 .They have been easy to work with through the service department. I am hoping to purchase and x5 as soon as well. More

Absolutely Best Experience with BMW Roxbury and Erik We traveled back to purchase another BMW vehicle. This dealer has one of the best selections of vehicles and personnel which made our experience feel We traveled back to purchase another BMW vehicle. This dealer has one of the best selections of vehicles and personnel which made our experience feel like we were one of the family! They met our financial conditions. Jeff,Alfredo, and Erik are one xxxx of a team! 100% efficient and gave us so many options that other BMW dealers near where I live could not even match. Will Return AGAIN in three years! :) More

Purchased 535 and Sales Team would not return calls I purchased a Pre Certified 2013 535 and was told the second set of FOB/ keys as part of being a Pre Certified Car would be sent after the sale, 10 ca I purchased a Pre Certified 2013 535 and was told the second set of FOB/ keys as part of being a Pre Certified Car would be sent after the sale, 10 calls to the salesman Sam and the Sales Manager not one returned call, when they did answer they stated the second set of keys would be sent, its been 3 months and now they don't even return calls. For being so worried about REVIEWS, but they never followed up, this was a very poor experience. I working with my local BMW Dealership to invoice them directly for the FOB/key. More

Avoid buying a used car from this dealership. I'm in Maryland and I bought a used car which was traded in from these people. First of all, I do not know much about cars and from this dealership. I'm in Maryland and I bought a used car which was traded in from these people. First of all, I do not know much about cars and the car did not physically show any signs of issues. I got the car and on my way back to Maryland, a "service" light came on the dash which explains that the car was not serviced before they sold it. I got to Maryland and the car failed the State Inspection due to many issues like worn brakes, fog lights...etc. Total repairs was about $800. Before I got the car fixed, I called the dealership to find out what they could do and they told me that they listed the car for a great price and that's why they did not bother servicing it before selling it. They explained to me that there was nothing they could do to help me. Second Issue- When I was purchasing the car they had me pay about $425 to have my MVA documents taken care of. I initially declined it since I live close to the MVA and I could take care of it easily. My salesperson insisted that it's a service that they offer for FREE and it will save me time. I paid the $425 to have them do. I went to MVA to submit my state inspection documents and I found out that they did not pay my title fees. They covered just $225 of the fees (temp tags and regular tags) . I called the dealership back and they told me that they charge $200 to submit documents to MVA but mean while, they charged extra $498 for documentation fee when I was buying the car. According to my salesperson, that $200 MVA document fee was not communicated to me right and there was no way that I was going to get refunded. More

Ask for Sami, you will not be disappointed!!! I have had multiple kinds of experiences (positive RAY PRICE HONDA and negative DCH HONDA OF PARAMUS ) with many different dealers. Yesterday I stopp I have had multiple kinds of experiences (positive RAY PRICE HONDA and negative DCH HONDA OF PARAMUS ) with many different dealers. Yesterday I stopped by and met Mr. Sami. It was a pure pleasure to meet and learn from him. He truly understands our needs and thanks to him we are ready to make an educated decision. Sami is a knd of a person that you hardly ever meet. Kind, humble and trustworthy. We spend few hours test driving three different cars, he was taking his time explaining all the details without any pressure of buying. I must admit that one of his highest priorities is simply to deliver very high customer service. To me Sami is simply a role model and a GREAT MATCH to BMW. See you soon Sami! More

Sleazy Bait & Switch - STAY AWAY! Read "usatoday's" review posted on 12/13/15.....almost identical experience, but fortunately, I only wasted some time and not money or a trip. Ex Read "usatoday's" review posted on 12/13/15.....almost identical experience, but fortunately, I only wasted some time and not money or a trip. Exhibit 1: Roxbury advertises a 2015 CPO X1 in cars.com claiming it has a technology package. Pictures of interior / dash clearly show that it doesn't even have navigation, let alone technology. Send them an e-mail asking what's up? Internet salesman Ramon Guadelupe responds that it has the technology package and tells me to look at pictures on Roxbury's website. Pull up website and exact same pictures with NO navigation. Exhibit 2: Find out yesterday that president of our company had similar experience in 2014. Car advertised with a low ball price, calls up and is told, in a three day sequence (a) car is sold, (b) car went to auction, (c) car is off market due to cracked windshield, (d) car is back due to financing that fell through but now at higher price. He (former Marriott executive) took the issue to the president of Open Road dealerships, and was chastised for raising it! I'm active on the Maryland Chapter BMW-CCA and a member of Porsche PCA Club Racing Team. If this was Maryland, I'd have our state attorney general start an investigation of the repeated false advertising and bait and switch tactics. But it's not worth my time to f--- around with New Jersey, where sleaziness appears to be tolerated, and BMW of Roxbury is the king of it. Just STAY AWAY!! BMW's are great cars, and their are far better dealers out there. No wonder Elon Musk won't sell Tesla's through New Jersey franchise dealers, only their own employees. Perhaps BMW should consider doing the same, or at least terminating Roxbury. They would be better off in the sewage business. More

Horrible My wife and I drove nearly an hour to see a CPO X1 SUV. It was in the showroom, but unfortunately it was sold. I had called the dealer in the morning My wife and I drove nearly an hour to see a CPO X1 SUV. It was in the showroom, but unfortunately it was sold. I had called the dealer in the morning twice to see if it was available, the first time was about an hour after they opened and no one answered. I called back about 15 minutes later and a sales person picked up and said at that time it was still available. We decided to go that afternoon since they did have others on the lot. We were in the showroom for 15-20 minutes looking at the car and others and NO ONE even said hello or asked if we needed help. We walked outside to look around and spent another 10 minutes looking around the lot. No one offered to help us. There were sales people around chatting with one another but I guess what they were talking about was more important than earning a sale. We left very disappointed, and made a decision to not even look at other BMWs. The next day we purchased an Audi Q3 and the experience was night and day vs. BMW of Roxbury. More

Very friendly and clean I came in the other day and had a fabulous experience with James and Alfredo. They were friendly and helpful. I will be referring my friends!! Ty I came in the other day and had a fabulous experience with James and Alfredo. They were friendly and helpful. I will be referring my friends!! Ty More