Open Road BMW of Roxbury

Great service Erik the salesman was wonderful , he understand your needs and eager to satisfy you . The dealership people are very professional client polite and Erik the salesman was wonderful , he understand your needs and eager to satisfy you . The dealership people are very professional client polite and helpful thank you very much for your Business More

Wonderful BMW Experience! I just turned in my 2014 BMW for my new 2017 320ix car with the Roxbury dealer. I had great service a few years ago; however, this time was superb! I just turned in my 2014 BMW for my new 2017 320ix car with the Roxbury dealer. I had great service a few years ago; however, this time was superb! I had a wonderful experience with Nick DiBernard, he was friendly, knowledgeable, and most of all worked with me on exactly what I wanted. There was no pressure, and I felt this time around it went much smoother. If you are looking for a great vehicle to buy/lease from BMW of Roxbury, and want wonderful client service as well, I would highly recommend requesting Nick to assist you in purchasing your car! More

Is it a bird, is it a plane.....NO, IT'S MY NEW BMW!!!!!!!! I fell in love with my BMW the minute I saw it. This car is CRAZY....parks itself, I can give it hand commands, etc. Star Wars has nothing on this c I fell in love with my BMW the minute I saw it. This car is CRAZY....parks itself, I can give it hand commands, etc. Star Wars has nothing on this car. The dealership was easy to work with. My salesman, Nick DiBernard was straight forward and to the point. Very knowledgeable about the car and personable to deal with. The financing department was very organized and professional. This was a first rate experience with a first rate product. More

Great experience with Jerry. Jerrold took the time to test and compare two BMW 330 GTs with us. He did not rush our decision and really helped in making the ultimate decision. Jerrold took the time to test and compare two BMW 330 GTs with us. He did not rush our decision and really helped in making the ultimate decision. More

Right place to buy a car. Just bought a car recently, stop by and ask for Eric. Honest guy who will tell you straight how it is, save your time with all the corporate talks and Just bought a car recently, stop by and ask for Eric. Honest guy who will tell you straight how it is, save your time with all the corporate talks and go straight to the business Erick is your guy. Andrew the business manager will help you with all your paper work and warranty coverage to meet your needs, great guy. Both very professional. Keep doing good work. Thanks More

Pleasee stay away!! Warning from a fellow bmw owner Purchased a 14 535i from them which i was so excited to bring home! Well that didnt last when i found out my second key fob didnt work.. Called them w Purchased a 14 535i from them which i was so excited to bring home! Well that didnt last when i found out my second key fob didnt work.. Called them went through trial and error for 3 weeks, turned out the second key they gave me was lost or stolen in one point in time and was locked by bmw. Ok easy fix, give me a new key that works. NOPE, rude, heartless, horrible customer service manager at roxbury denied any more help or replacement of the key they gave to me which was locked! I was left out in the cold after spending my hard earned cash on the bmw i always wanted which should have been a easy fix and help. Horrible experience and feeling! Please guys, stay away, i wouldnt like anyone to go through what i went through with this dealer and ruin an experience that is suppose to be filled with joy. More

Great Price good service We bought a 2014 x3 .They have been easy to work with through the service department. I am hoping to purchase and x5 as soon as well. We bought a 2014 x3 .They have been easy to work with through the service department. I am hoping to purchase and x5 as soon as well. More

Absolutely Best Experience with BMW Roxbury and Erik We traveled back to purchase another BMW vehicle. This dealer has one of the best selections of vehicles and personnel which made our experience feel We traveled back to purchase another BMW vehicle. This dealer has one of the best selections of vehicles and personnel which made our experience feel like we were one of the family! They met our financial conditions. Jeff,Alfredo, and Erik are one xxxx of a team! 100% efficient and gave us so many options that other BMW dealers near where I live could not even match. Will Return AGAIN in three years! :) More

Purchased 535 and Sales Team would not return calls I purchased a Pre Certified 2013 535 and was told the second set of FOB/ keys as part of being a Pre Certified Car would be sent after the sale, 10 ca I purchased a Pre Certified 2013 535 and was told the second set of FOB/ keys as part of being a Pre Certified Car would be sent after the sale, 10 calls to the salesman Sam and the Sales Manager not one returned call, when they did answer they stated the second set of keys would be sent, its been 3 months and now they don't even return calls. For being so worried about REVIEWS, but they never followed up, this was a very poor experience. I working with my local BMW Dealership to invoice them directly for the FOB/key. More

Avoid buying a used car from this dealership. I'm in Maryland and I bought a used car which was traded in from these people. First of all, I do not know much about cars and from this dealership. I'm in Maryland and I bought a used car which was traded in from these people. First of all, I do not know much about cars and the car did not physically show any signs of issues. I got the car and on my way back to Maryland, a "service" light came on the dash which explains that the car was not serviced before they sold it. I got to Maryland and the car failed the State Inspection due to many issues like worn brakes, fog lights...etc. Total repairs was about $800. Before I got the car fixed, I called the dealership to find out what they could do and they told me that they listed the car for a great price and that's why they did not bother servicing it before selling it. They explained to me that there was nothing they could do to help me. Second Issue- When I was purchasing the car they had me pay about $425 to have my MVA documents taken care of. I initially declined it since I live close to the MVA and I could take care of it easily. My salesperson insisted that it's a service that they offer for FREE and it will save me time. I paid the $425 to have them do. I went to MVA to submit my state inspection documents and I found out that they did not pay my title fees. They covered just $225 of the fees (temp tags and regular tags) . I called the dealership back and they told me that they charge $200 to submit documents to MVA but mean while, they charged extra $498 for documentation fee when I was buying the car. According to my salesperson, that $200 MVA document fee was not communicated to me right and there was no way that I was going to get refunded. More