Open Road BMW of Roxbury

used car manager keeps it classy. these people had to have expected a review from me. this place was such jokes, I actually had fun. Gabriela (she was actually fantastic), from the int these people had to have expected a review from me. this place was such jokes, I actually had fun. Gabriela (she was actually fantastic), from the internet dept, and I exchanged emails about a CPO 5 series for price X. I decided to visit last Friday and checked the vehicle online for availability and the price was then X + $1,000. I ignored that because I had already spoken with Gabriela. I arrived and met very nice sales guy, Sahid, he informed me that CPO vehicles never have any major body work and the 5 series of my interest had none at all. that seemed true and the car was great-- I was ready to buy. we went inside and the Used Car Manager, Johnny, decided to raise the price of the car to X + $5,000. SERIOUSLY bro? he proceeded to tell me that the vehicle came from the body shop and had both bumpers replaced and passenger door. He then started to say that Gabriela did not do her job and has been giving a hard time. I guess it is cool to bash at a fellow employee behind their back. I just hope that while John is busy keeping it classy and professional that he has enough time to get his stories straight. More

I have had several bad experiences at Open Road BMW. The first was with my 2013 X5 with 5500 miles on it. In extreme cold weather, the first bad snow storm, my windshield washer fluid would not work and th first was with my 2013 X5 with 5500 miles on it. In extreme cold weather, the first bad snow storm, my windshield washer fluid would not work and the part that pops up on the front bumper that cleans the windshield froze in the up position. Therefor I could not clean my windshield. I brought it back three times on the same day before they were able to figure out the problem. I first problem was the concentration that was put in was a summer concentration which means they mixed it with water and it froze in extreme cold weather which is unacceptable on any vehicle, not to mention, a BMW. When brought back two more times the same day, they were explaining how the front headlight cleaning worked. I was misinformed twice. Took several hours to take care of this. The other incident is still in progress which is the worst one yet. I had a wheel refinished due to a few small nicks. I was quoted $150.00. I was told to drop it off. I did so only to get a call the next day where I was told it would cost $220. I reluctantly agreed. They already had the wheel and I felt confident that BMW would send the wheel out to someone reputable. The wheel was dropped off on March 7 at approximately 10:30 am. Mike Bezak told me it should be done by Tuesday. I was called late March 13th that it was in. I made an appointment for 11:00am on Friday. I took a day off of work and went to Roxbury BMW. When I looked at the wheel in Mikes office I was extremely disappointed to see several nicks in the wheel. It definitely was not done to my satisfaction and Mike also agreed. I did not want to have to go thru this experience again. Mike advised me that all he could do was to send it out again. I did not want to do that. I don't feel I should have to have a wheel resurfaced twice because of their mistake. Each time a wheel is resurfaced it takes away from the wheel and could lead to other imperfections. I asked if they could find another wheel like it at BMW. Mike made a sarcastic comment. He stated, "So I will find and new wheel and damage it and have it refinished!" That, in my mind, just added insult to injury. As a customer, I should not be subjected to that type of comment. I spoke with Andre because the service manager, Reggie, was not in. Long story short, the best they could do was to send the wheel out again and charge me half the price. I did NOT want to do this but I had no other choice. It was my time that was being wasted on their mistake. I advised them that I would do so if they would put the 20" wheels on free of charge. I already had 18" wheels on the truck for the snow and was having a 20" wheel resurfaced so I could put the 20" wheels on. This was a HUGE imposition!!! They would not agree. I am extremely dissatisfied with both incidents. I know at this point they see me as the problem but I assure you, this is not proper customer service. It was not my fault who they sent this wheel out to did not do a good job. I will not stop at this step. I will go thru the internet/facebook/yelp. This is EXTREMELY POOR SERVICE. I don't believe that putting the wheels on free of charge, which costs only $67 is worth this to Open Road BMW. More

this dealership has gotten worse than before ,they do not try to go above and beyond for there customers. they can install a defective product, inconvience you, but never try to make you feel better. the ser try to go above and beyond for there customers. they can install a defective product, inconvience you, but never try to make you feel better. the service guy, chris, doesnt even listen to you. he is just concerned with getting you out of his face. bmw suppose to be the top of the automotive industry, but i really feel i can get better service from toyota. not happy with these guys. More

We purchased a BMW 320iX at BMW of Roxbury, and our buying experience there was exceptional. Elie Attieh was unquestionably the best car sales person that we have ever dealt with. He was extremely kn buying experience there was exceptional. Elie Attieh was unquestionably the best car sales person that we have ever dealt with. He was extremely knowledgeable and patient, took us on several test drives and answered all of my questions in a friendly and helpful way. We did not feel pressured at all, we took a few days to make up our minds, and when we decided to make the purchase Elie and his sales manager Jeff were very pleasant to deal with. The dealership itself is beautiful and the rest of the staff are very courteous. We will definitely recommend BMW of Roxbury and Elie Attieh to anyone we know who is interested in a BMW. More

Great deal - thanks for the help. I would recommend dealership and sales associate to friends and family. Smooth process with no hidden fees. Very convenient dealership and sales associate to friends and family. Smooth process with no hidden fees. Very convenient More

1970s horse trader sales experience. Don't let the fancy showroom or suit and tie clad sales people fool you. This dealership sells cars like they were on Rt. 22 in Springfield. I recently engaged i fancy showroom or suit and tie clad sales people fool you. This dealership sells cars like they were on Rt. 22 in Springfield. I recently engaged in discussions to lease a new BMW from Open Road of Roxbury. When I entered the dealer I was assigned a salesperson who turned out to be very inexperienced (BTW -look at the positive reviews on this site and they mostly seem to be about a salesperson named Christian). While my salesperson did have good product knowledge he was clueless about how to construct a deal, financing, pricing and manufacturer discount programs. After test driving the vehicle, we sat down to discuss models and equipment. At that point I was told that new programs would be released from BMW the next day, but my payment would be within a certain range consistent with my budget. When I arrived at the dealer the next day my salesperson headed for the sales manager to provide me with a specfic lease price. The price I was given required a $7,200. down payment for a vehicle that lacked the equipment that I wanted. When I told the salesperson that a $7,200. down payment was out of the question, his next trip to the sales manager produced an offer for the same car (without the equipment I wanted) at $5,000. down. At that point the dealership lost all pricing credibility. A $2,200. drop in a down payment within a 10 minute time frame tells me that this dealer is not interested in making a fair and competitive deal, they just want to see how stupid their customers are and how much they can get out of every deal. If you like buying a car like you did in the 70's, then hold on to your wallet and head for Rt. 22. As a former Audi and Mercedes owner I expected more from a BMW dealer. More

Thank you overall experience was great.. all needed and requested out of vehicle was provided. I am very happy with my new car. Thank you again Verna Mejias requested out of vehicle was provided. I am very happy with my new car. Thank you again Verna Mejias More

I purchased 2 cars from him when he was at Paul Miller BMW and now I'm buying this one. Where ever he goes I follow him, he is a true sales advisor (NOT A SALES PERSON) I told me sister about him and she BMW and now I'm buying this one. Where ever he goes I follow him, he is a true sales advisor (NOT A SALES PERSON) I told me sister about him and she left with a car this past Saturday. He will enjoy the Johnnie Walker Blue Label I gave him as a thank you. Thank you Christian. More

My experience @ Roxbury BMW was a very pleasant one .I moved over 60 miles away , but while my lease was due to end Kiera Henry was extremely helpful locating me the perfect vehicle for my needs I drove t moved over 60 miles away , but while my lease was due to end Kiera Henry was extremely helpful locating me the perfect vehicle for my needs I drove to get my vehicle there even though I live 15 min from another BMW dealership.Kiera was always able to answer my questions & make the turn in & release of another vehicle easy & was always professional & very knowledgeable . When I went to pick up the vehicle Christian also was both knowledgeable & took the time to go over the vehicle ,BMW of Roxbury made what is usually stressful experience a positive one More

Christian was an excellent sales adviser, and I would suggest him to anyone that is interested in purchasing a BMW. Throughout the process we were able to speak frankly with one another about the propose suggest him to anyone that is interested in purchasing a BMW. Throughout the process we were able to speak frankly with one another about the proposed sale and trade-in, and he did his best to accommodate what I was looking for as far as the value that I was seeking for my trade and what I wanted out of the car I was purchasing. Ultimately I think we both walked away getting the vast majority of what we were looking for in the deal, and in the process developed a great understanding that will serve us both well going forward. I expect that this is only the first vehicle that I will purchase by working with Christian, and look forward to working with him in the future. More