Open Road BMW of Roxbury

I purchased 2 cars from him when he was at Paul Miller BMW and now I'm buying this one. Where ever he goes I follow him, he is a true sales advisor (NOT A SALES PERSON) I told me sister about him and she BMW and now I'm buying this one. Where ever he goes I follow him, he is a true sales advisor (NOT A SALES PERSON) I told me sister about him and she left with a car this past Saturday. He will enjoy the Johnnie Walker Blue Label I gave him as a thank you. Thank you Christian. More

My experience @ Roxbury BMW was a very pleasant one .I moved over 60 miles away , but while my lease was due to end Kiera Henry was extremely helpful locating me the perfect vehicle for my needs I drove t moved over 60 miles away , but while my lease was due to end Kiera Henry was extremely helpful locating me the perfect vehicle for my needs I drove to get my vehicle there even though I live 15 min from another BMW dealership.Kiera was always able to answer my questions & make the turn in & release of another vehicle easy & was always professional & very knowledgeable . When I went to pick up the vehicle Christian also was both knowledgeable & took the time to go over the vehicle ,BMW of Roxbury made what is usually stressful experience a positive one More

Christian was an excellent sales adviser, and I would suggest him to anyone that is interested in purchasing a BMW. Throughout the process we were able to speak frankly with one another about the propose suggest him to anyone that is interested in purchasing a BMW. Throughout the process we were able to speak frankly with one another about the proposed sale and trade-in, and he did his best to accommodate what I was looking for as far as the value that I was seeking for my trade and what I wanted out of the car I was purchasing. Ultimately I think we both walked away getting the vast majority of what we were looking for in the deal, and in the process developed a great understanding that will serve us both well going forward. I expect that this is only the first vehicle that I will purchase by working with Christian, and look forward to working with him in the future. More

The absolute worst dealership I have ever been to. one goes to BMw with a feeling of trust in a brand and an expectation of customer service and reliability. I recently purchased my third BMW from Roxbury goes to BMw with a feeling of trust in a brand and an expectation of customer service and reliability. I recently purchased my third BMW from Roxbury, open Road BMw and the experience since October has been nothing short of a nightmare. The dealership was dishonest from the get go by trying to sell me a car that had been in an accident. Secondly, they sold me a car that was in the shop for service 7 out of 10 weeks of ownership. A true lemon.( a leftover with 15k miles) that passed there 100 point inspection...haha...for lack of a better term. Then after finally getting them to take that vehicle back 3 months after purchase due to no one being able to fix the issues it was exchanged for another. I was guaranteed the exact same loan , not a penny more, but the documents weren't ready to take home, "come back for them when you get your plates" to find out an extra $2000 added onto the loan. Now ,3 months later, i went to use the cd player for the first time, and 10 disc attempts later ...ERROR...also a bmw assist SOS button that has a mind of its own and goes off at 3 am in my driveway for no reason..signalling the police.. I wish I bought a Ford !!!!! I dont even want to call them anymore because its no use!! they are selling piece of junk leftovers and acting as if they are doing you a favor!! More

Our salesman, Naim, lied about what inventory he had. We drove 40 minutes to see a car that didn't fit our specifications, and then he spend 2 hours jerking us around pretending that he had just brought out drove 40 minutes to see a car that didn't fit our specifications, and then he spend 2 hours jerking us around pretending that he had just brought out the wrong car. I can't speak for the whole dealership, but Naim Mehmedagic is a liar and horrible salesperson. Deal with anyone else. More

I had a great experience, however, I would be more happy if I were able to receive a lower payment. In the end, the experience was great! if I were able to receive a lower payment. In the end, the experience was great! More

Christian is one of the best salesman we have ever encountered! His extensive knowledge and passion for the BMW was a huge factor in our purchase. We will return to Roxbury BMW to purchase our next au encountered! His extensive knowledge and passion for the BMW was a huge factor in our purchase. We will return to Roxbury BMW to purchase our next auto from Christian. More

Tooki time to explain and was helpful. Negotiation was not the typical run to the sales manager approach, saleman we empowered to negotiate. Took time after the sale. not the typical run to the sales manager approach, saleman we empowered to negotiate. Took time after the sale. More

In all my years of dealing with sales personnel, toward the purchase or lease of an automobile, no one has ever come close to Mr. Christian Graciano. His knowledge of the auto we were interested in, was ex the purchase or lease of an automobile, no one has ever come close to Mr. Christian Graciano. His knowledge of the auto we were interested in, was excellent. Christians ability to help us put a lease package together was very satisfying. In my opionion, B.M.W should be very proud having Christian represent their company. Yours Truly, Frank Zummo More

Christian did a great job understanding what I wanted and finding a way to deliver. He was knowledgeable, courteous and professional at all times. He made sure the new car was delivered in excellent condit finding a way to deliver. He was knowledgeable, courteous and professional at all times. He made sure the new car was delivered in excellent condition and carefully reviewed all of the features and systems before I drove away. --Carl Minchew More