Open Road BMW of Roxbury

Beautiful dealership with absolute best salesmen Open road BMW of Roxbury is the best dealership I've ever been to. My salesman, Nick Dibernard, provided me with most impeccable service by getting me Open road BMW of Roxbury is the best dealership I've ever been to. My salesman, Nick Dibernard, provided me with most impeccable service by getting me the exact car I was looking for at an excellent price and in an impressive time frame. After a few phone calls and emails, we solidified a deal and after coming in to sign paperwork for a few minutes, I was able to leave with my new 428xi. I will be back in the very imminent future. More

Oustanding Service & attention to detail.. Highly Recommend The team at this dealership is the best I have dealt with. I just purchased my 2nd vehicle from them. From the Sales magr (Lisa) Soladar) to my sale The team at this dealership is the best I have dealt with. I just purchased my 2nd vehicle from them. From the Sales magr (Lisa) Soladar) to my salesmen (Nick Dibernard) they were both extremely helpful, truly customer oriented and focused on making a great deal.. Furthermore, The entire Service Team is 2nd to none. You will not be disappointed with the Open Road BMW of Roxbury Team. More

Exceptional Service I had been shopping around for a new BMW and decided to makes purchase at Open Road. Having purchased many cars over the years, I have dealt with my I had been shopping around for a new BMW and decided to makes purchase at Open Road. Having purchased many cars over the years, I have dealt with my fair share of "car salesmen"...working with Mike Pollio forever changed my attitude! Mike is a professional, knowledgeable car enthusiast who doesn't "sell" cars..he educates you on why BMW is THE choice when you are investing in your new ride. Well done, Mike! More

Great Car! I purchased a 740 and love the car. The experience buying was easy and to the point. My wife and I had to work through our needs and wants with Mike I purchased a 740 and love the car. The experience buying was easy and to the point. My wife and I had to work through our needs and wants with Mike Pollio and couldn't be happier. Thanks! More

The purchase of my car was very seamless. I worked with Michael Pollio and he was very helpful and resourceful .. I was very impressed on how easy the whole process went. I would recommend c I worked with Michael Pollio and he was very helpful and resourceful .. I was very impressed on how easy the whole process went. I would recommend calling Michael Pollio. More

Good deal I saw a car online and called to ask for prices. Michael Pollio helped me reach the price I was looking to pay. Transaction was very smooth and good. I saw a car online and called to ask for prices. Michael Pollio helped me reach the price I was looking to pay. Transaction was very smooth and good. I would recommend him he is very good. More

Great Service, Even Better Value I traveled to BMW of Roxbury from Wilmington, Delaware because they priced their cars so competitively. Both I and my father spoke with Nick Dibernar I traveled to BMW of Roxbury from Wilmington, Delaware because they priced their cars so competitively. Both I and my father spoke with Nick Dibernard on the phone, and he was kind enough to send us pictures of the vehicle before we made the several hour journey. When we arrived, I was pleased that the quailty was as stated, and it was a pleasure to work with Nick. I was very happy with the terms, purchase price, and the follow-ons to make sure that all is well. I plan to use this dealership for all my future BMW needs More

Terrible Front End! With the exception of the Service Dept., unfortunately our experience mirrored that of others. Negotiated terms frequently changed. Senior management, With the exception of the Service Dept., unfortunately our experience mirrored that of others. Negotiated terms frequently changed. Senior management, as well as our salesman were sorely lacking in both professionalism and product knowledge. I found both areas were more concerned with us providing an on-line positive review, than focus on meeting our expectations. Having now seen the reviews, I understand why. In fact, the price we mutually agreed to was contingent upon our providing a positive review online. That's no way to conduct business. Although we ultimately purchased the vehicle we wanted at the price we wanted to pay, the entire experience was unpleasant and at times, painful. The Service Dept. however, stepped-up and responded to our requests in a timely, courteous and efficient manner. We are hoping this will continue. More

False advertising. They get you through the door and when you are ready to buy you find out that everything has changed. They do not honor their advertisement. They get you through the door and when you are ready to buy you find out that everything has changed. They do not honor their advertisement. More

Can they get a ZERO for Customer Service? Awful management and customer service. Was looking to pick up a new X5, and was checking out this dealership because they are local. However, while ch Awful management and customer service. Was looking to pick up a new X5, and was checking out this dealership because they are local. However, while checking their website I noticed they had another car there that I was interested in for my wife. Figured I would get that car for my wife, then discuss with them getting a new X5. Came to an agreement on the car I wanted for my wife, and she went down to test-drive the vehicle. She noted to me that it was pulling to the right and that she told Mike and he said he would address the issue before selling the car. We decided to move forward on the purchase and completed the necessary paperwork. It took them about 5 days to get back in touch with us (even with my wife calling constantly to get an update). They finally got back to us with, what I thought was, a high interest rate, so we decided to buy the car outright. I then decided I would go down for a test drive myself, and along with the car pulling to the right I noticed that the car's dashboard had the brake light on, the "VDC Off" light on and the slip light on. Knowing it was simple fix/check, I asked them to address the issue, and they told me no...even though they listed the car as a certified pre-owned. I noted that they were only interested in who would pay the most (which is not necessarily a bad business model, if you don't care about repeat business)...I figured (b/c Mike kept saying it) they had someone willing to pay more for the car, so regardless of the fact that we already made a deal (and even though they told my wife a week earlier they would) they decided not to address the issues with the car. So I have decided not to buy any new or used car from them.... I’ll just take my business elsewhere. I guess they are not interested developing a good sales relationship with their clients. It is for that reason I would never buy, or recommend anyone to buy, from this dealership. More